Insurer CIOs with Solid Foundations Can Help Insurers Adapt and Thrive in Current Environment

CIOs rely on a range of foundational practices and capabilities to deliver business value: Novarica

Boston, MA (Apr. 28, 2020) – The pandemic has demonstrated to insurers how central technology is to their ability to function, and the CIO’s role as become even more critical. In a new report, Insurer CIO Foundations: Leadership, Practices, and Technology, research and advisory firm Novarica provides an overview of key capabilities and areas CIOs rely on to deliver value for their enterprises.

“The best technology can’t run itself,” said Deb Zawisza, Vice President of Research and Consulting, and lead author of Novarica’s new report. “The most talented IT organizations will be ineffective if they’re not well-led and well-aligned with organizational goals. CIOs should keep in mind that technologies, practices, and leadership techniques need to be in balance to create business value effectively.”

Among the key findings of the report are:

  • Alignment with business partners is crucial for CIOs to advance their agenda. Linking technology investments to business value is a crucial enabler for sustainable partnerships.
  • Modern practices for delivery, operations, and architecture enable IT to pivot. Flexible capabilities and lightweight processes maintain forward momentum as business needs change.
  • Cloud changes the game from defense to offense for new capabilities. CIOs can be ready for the next set of innovative ideas without lengthy infrastructure and procurement cycles.

Click here for the table of contents or to access the report.

Report Summary

CIOs rely on a set of capabilities that span leadership, practices, and technology to deliver business value effectively. In today’s dynamic environment, business-as-usual is a history lesson.

CIOs that exceed business partner expectations have learned how to adapt from legacy practices to nimble delivery models. They have also figured out how to tackle complex legacy and digital data challenges to optimize experiences for external and internal stakeholders.

This brief describes key capabilities that are foundational for insurer CIOs.

Click here for the table of contents or to access the report.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit

Source: Novarica

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