Top Trends in Insurance: Consumers, Industry Grow More Proactive

Back-office digital transformation and changes in the group benefits market shape the major themes in insurance for 2020

Boston, MA (Jan. 9, 2020) – Two overarching themes set the stage for the life, health, and property and casualty (P&C) insurance industries in 2020.

The first is digital transformation across the value chain, including areas with more digital transformation maturity, such as underwriting, and areas such as claims, payments, and back-office functions.

The second theme revolves around group market benefits for life and health insurance-related products. This mature market is undergoing transformational change as health and financial wellness are on a crash course to become key employer differentiators to attract, retain, and reward employees.

This is a 15-page Impact Report available for download by clients of Aite Group’s Health Insurance, Life Insurance, or P&C Insurance service.

This report mentions Fitbit, Garmin, GMC, and Toyota.

Click here for the online summary or to download the table of contents.

About Aite Group

Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us at

Source: Aite Group

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