New digital Help Centre features video tutorials and livechat
Toronto, ON (Nov. 1, 2019) – Apollo, Canada’s largest online insurance marketplace, has announced the unveiling of a brand new Help Centre within the Exchange, which gives broker partners immediate access to information, 24/7. Now broker users are able to browse a knowledge base of common questions, run through video tutorials, and interact with Apollo’s award-winning Broker Success Team via livechat.
The new Help Centre will act as a resource for brokers looking for answers in real time.
“Whenever Apollo gets a question from a broker, not only do we answer it for them, we make sure that answer is available to anyone who needs that question answered in the future,” said Apollo Head of Broker Success Margo Lyons. “In addition, the step-by-step instructional guides we create makes it as easy as possible for new broker partners to understand how powerful the Exchange is, and how easy it can make their lives.”
The Help Centre, which is available to any broker signed up on the Exchange, is powered through an integration with HubSpot (NYSE: HUBS), the leading inbound marketing and Customer Relationship Management (CRM) software firm.
“HubSpot has created an incredibly powerful tool, and credit to Margo and the Broker Success team for utilizing it effectively,” said Apollo CEO Jeff McCann. “We pride ourselves on being a broker-centric organization, and the new Help Centre is a big part of that.”
All of the products on the Exchange are available for immediate quote, bind, and policy issuance, in line with modern consumer expectations.
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About the Apollo Exchange
The APOLLO Exchange (legal name “Apollo Insurance Solutions Ltd.”) is Canada’s largest online insurance marketplace. Apollo empowers brokers to instantly quote, bind, and issue policy documents for hundreds of classes of small business in real time, or white label the Exchange to sell directly from their website. Brokerages integrated with the Exchange are able to respond to the changing expectations of buyers and forward thinking employees.
Co-founded by Jeff McCann, David Dyck, Justin Hamade, and Drew Green, Apollo was created to empower brokers to better serve their clients. Following the completion of Beta testing in April 2019, Apollo successfully closed its angel round of funding, raising $1 million CAD with the support of notable investors, including Drew Green, Matias Marquez, Kim Kaplan, and Caliber Ventures. Acting members of Apollo’s Board of Directors are leading industry and entrepreneurial figures Drew Green, Steve Albiani, Tim Gamble, and Jeff McCann. In June 2019, the company launched a first of its kind: digital, monthly subscription insurance. For more information, visit apollocover.com.
- Learn more about Apollo in the InsurTech Spotlight.
Source: Apollo Insurance Solutions Ltd.Tags: Apollo, Brokers, customer service, HubSpot