Claims Management Continues to Be an Area for Strategic Innovation; Novarica Profiles 9 Vendor Solutions

Benefits include increased efficiencies, better customer experience, and new insights via data

Boston, MA (Sept. 17, 2019) – Carriers with leading claims organizations are implementing modern solutions with tools that make it easier to meet their goals and objectives. Implementing the best of breed claims solutions that allow companies to incorporate their own intellectual capital through configurations of the processing capabilities allows for true business benefit. In its latest Novarica Market Navigator, Life/Health Claims Systems, research and advisory firm Novarica provides an overview of the available claims systems and suites for US life/health insurers, as well as detailed profiles of 9 vendor solutions.

“Insurers are deploying advanced capabilities to keep pace with changes in customer expectation,” said Nancy Casbarro and Deb Culliton, Vice Presidents of Research and Consulting and authors of the report. “They are leveraging analytics, data infrastructures, digital channels, and modern applications to deliver innovative business practices. Insurers are using all five elements to streamline claims processes, enable more consistent decision making, and leverage senior staff expertise more efficiently.”

Life/Health Claims Systems 2019: Novarica Market Navigator

A preview of the report is available online.


This report provides an overview of the available claims systems and suites for US life/health insurers. The report contains profiles of nine vendor solutions, summarizing the vendor organization, technology, differentiators, client base, lines of business supported, deployment options, implementation approaches, upgrades/enhancements, and functionality.

Vendors profiled include: ClaimVantage, Concentrix, DXC, EIS, FINEOS, Intellect Design Arena, NTT DATA, Majesco, SAP, and Vitech Systems Group.

Click here for the table of contents or to access the report.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit

Source: Novarica

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