Aon to leverage Artificial Intelligence to help reduce workers’ compensation litigation costs

Chicago, IL (July 22, 2019) – Aon plc, the leading global professional services firm providing a broad range of risk, retirement and health solutions, has expanded its strategic alliance with CLARA analytics (“CLARA”), the leading provider of artificial intelligence technology in the commercial insurance industry, to help prevent litigation from entering the Workers’ compensation claims process and help U.S. companies reduce costly fees.

According to data from Aon’s Casualty Laser Diagnostic tool, attorney involvement on a workers’ compensation claim increases total claim costs, often greater than 400 percent; claims take 195 percent longer to resolve, and injured employees miss an average of 284 percent more days of work.

“Litigation is the most significant cost driver in the casualty claims area and we are thrilled to collaborate with CLARA to solve this major cost burden,” said Kevin Combes, director, Aon Global Risk Consulting. “The upgraded solution will significantly reduce workers’ compensation claim costs, increase efficiency and deliver innovative solutions that help reduce U.S. companies’ total cost of risk.”

To dramatically reduce this cost, this technology uses AI insights to help detect claims that are at risk of becoming litigated before issues arise, identify an attorney, if needed, and resolve claims efficiently — all in a highly scalable way.

Steve Petrevski, senior vice president of Enterprise Analytics, Innovation & Partnerships at Aon, added, “AI is bringing new possibilities to the way we manage risk. Our growing collaboration with CLARA reflects Aon’s technological evolution to deliver new products that meet clients’ needs today and tomorrow, in a transparent and efficient way.”

Aon, in collaboration with CLARA, has now fully integrated this technology with Aon’s Litigation Analysis, Mitigation and Benchmarking of Defense Attorneys (LAMBDA) solution. This solution helps risk managers understand their underlying legal costs and – by placing the focus on performance rather than hourly rates or billing practices – determine the relative efficiency of the defense firms they engage.

“We are thrilled to join forces with Aon to bring this groundbreaking product to market. We believe strongly that the primary purpose of AI in claims operations is to provide tools to dramatically improve the claimant experience, stated Jayant Lakshmikanthan, Founder and CEO of CLARA analytics. “Aon’s LAMBDA 2.0 will help accelerate efforts towards that goal by addressing various aspects of the litigation-related workflows in the claims process – from litigation avoidance, to defense attorney selection, to helping with settlement strategies.”

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Visit for more information.


CLARA analytics improves claims outcomes in commercial insurance with easy-to-use artificial intelligence (AI)-based products. CLARA’s suite helps claims teams reduce various sources of loss costs in claims handling by keeping claims on track throughout their life cycle. The suite uses the latest in AI and machine learning (ML) technology and can integrate easily into any workflow or infrastructure to rapidly start showing value. CLARA’s customers include companies from the top 25 insurance carriers to small, self-insured organizations. CLARA analytics was founded in 2015 and is headquartered in Silicon Valley in California. For more information, visit

SOURCE: Aon plc

Tags: , , ,