Majesco Research Underscores a New Small-Medium Business Market Reality that Demands New Insurance Strategies

Rapid embrace of marketplace trends, digital technologies is intensifying the demand for a new digital era of insurance

Morristown, NJ (May 28, 2019) – Majesco, a global leader of cloud insurance software solutions for insurance business transformation, has announced the release of new primary research report, Building the Business Model for the Next Generation of Small-Medium Business Leaders, based on its third annual survey of small-medium business owners (SMBs) who make or influence insurance purchase decisions for their companies. The report underscores shifts in behaviors and expectations of the SMB market that demand insurers to rethink their business to retain their customer base and capture growth opportunities emerging for a growing and underserved market of over 30 million SMBs, which comprise over 99% of all businesses in the U.S.

“Embracement of digital technologies, new SMB market opportunities and the generational shift and influence of Millennials and Gen Z are rapidly redefining how insurers must engage and respond,” commented Denise Garth, SVP of Strategic Marketing, Industry Relations and Innovation at Majesco. “Over the next 7 years, Millennials and Gen Z will become the dominant owners and influencers in the SMB market as they launch new startups and take over the helm of existing businesses. This new generation of SMB leaders use digital technologies in their daily life and business which subsequently influence their behaviors and expectations, requiring new risk products, services, and engagement channels.”

The acceleration of these market trends and digital technologies is broadening SMB interest in new insurance products, services and business models – putting insurers with innovative offerings in a first-mover position to win market share and fast-track growth strategies. Some key findings:

  • Up to 38% of Gen Z and Millennial SMBs purchased business insurance online, within the 10-99 employees segment — doubling from last year.
  • From 37% to 48% of Gen Z and Millennial SMBs use connected devices like security systems and cameras, thermostats and smoke detectors.
  • Nearly 35% of larger Gen Z and Millennial SMBs offer employees discounts on life or health insurance if they use fitness trackers.
  • Up to 32% of SMBs purchased on-demand insurance to cover an event or product for a specific period of time.
  • SMBs have strong interest in value-added services – nearly 75% across all segments.
  • SMBs have strong interest levels of nearly 60% in social and peer-to-peer features and business models.
  • Among medium and larger Gen Z and Millennial SMBs, there is exceptionally strong interest in products using new data sources for pricing and underwriting risk.
  • Gen Z and Millennials would strongly consider purchasing insurance from the “Tech Giants” including Amazon, Google, Apple, Netflix and others.
  • SMBs are interested in buying insurance from sources other than agent/broker or company channels and they want to digitally manage their policies.

The increasing demand for and use of digital technologies, the emergence of innovative new niche businesses, and the shift of the Gen Z and Millennials as SMB owners will require innovative new insurance business models, products, services and channels to capture the growth opportunities. The crucial and strategic question for existing insurers is: Are you ready to capture the tremendous growth opportunities in this vast market — but in a new, innovative and digital way?

The thought leadership report is available to download on the Majesco website.

About Majesco

Majesco (NASDAQ:MJCO) provides technology, expertise, and leadership that helps insurers modernize, innovate and connect to build the future of their business – and the future of insurance – at speed and scale. Our platforms connect people and businesses to insurance in ways that are innovative, hyper-relevant, compelling and personal. Over 200 insurance companies worldwide in P&C, L&A and Group Benefits are transforming their businesses by modernizing, optimizing or creating new business models with Majesco. Our market-leading solutions include CloudInsurer™ P&C Core Suite (Policy, Billing, Claims); CloudInsurer™ L&A and Group Core Suite (Policy, Billing, Claims); Digital1st Insurance™ with Digital1st eConnect™, Digital1st EcoExchange™ and Digital1st Platform™ – a cloud-native, microservices and open API platform; Distribution Management, Data and Analytics and an Enterprise Data Warehouse. For more information, please visit

Cautionary Language Concerning Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act. These forward-looking statements are made on the basis of the current beliefs, expectations and assumptions of management, are not guarantees of performance and are subject to significant risks and uncertainty. These forward-looking statements should, therefore, be considered in light of various important factors, including those set forth in Majesco’s reports that it files from time to time with the Securities and Exchange Commission and which you should review, including those statements under “Item 1A – Risk Factors” in Majesco’s Annual Report on Form 10-K for the fiscal year ended March 31, 2018 filed with the SEC on June 22, 2018.

Important factors that could cause actual results to differ materially from those described in forward-looking statements contained in this press release include, but are not limited to: integration risks; changes in economic conditions, political conditions, trade protection measures, licensing requirements and tax matters; technology development risks; intellectual property rights risks; competition risks; additional scrutiny and increased expenses as a result of being a public company; the financial condition, financing requirements, prospects and cash flow of Majesco; loss of strategic relationships; changes in laws or regulations affecting the insurance industry in particular; restrictions on immigration; the ability and cost of retaining and recruiting key personnel; the ability to attract new clients and retain them and the risk of loss of large customers; continued compliance with evolving laws; customer data and cybersecurity risk; and Majesco’s ability to raise capital to fund future growth.

These forward-looking statements should not be relied upon as predictions of future events and Majesco cannot assure you that the events or circumstances discussed or reflected in these statements will be achieved or will occur. If such forward-looking statements prove to be inaccurate, the inaccuracy may be material. You should not regard these statements as a representation or warranty by Majesco or any other person that we will achieve our objectives and plans in any specified timeframe, or at all. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this presentation. Majesco disclaims any obligation to publicly update or release any revisions to these forward-looking statements, whether as a result of new information, future events or otherwise, after the date of this press release or to reflect the occurrence of unanticipated events, except as required by law.

SOURCE: Majesco

Tags: , , , , , ,