More Expansive Agent Portals Form Part of Larger Strategy for P/C Insurers

Carriers consider a more omni-channel approach as available agent portal solutions continue to grow

Novarica Profiles 13 Vendor Solutions

Boston, MA (July 17, 2018) – Most US insurers offer agent portals that provide a secure channel for agents to communicate and collaborate with underwriters; to view policy, claims, and billing information; and to submit transactions to service existing policies or issue new business. Although many of these portals are developed in-house, a number of carriers are utilizing vended agent portal components, which have become more plentiful and configurable in recent years. Additionally, agent portals have become an important part of a carrier’s system portfolio as companies enhance the customer experience for an agent, and, by extension, meet the changing expectations of consumers. In its latest Novarica Market Navigator, P/C Agent Portals, research and advisory firm Novarica provides an overview of the available agent portal systems and suites for US property/casualty insurers and profiles of 13 vendor solutions to help P/C carriers understand their options.

“When considering building out second- or even third-generation agent portals, the focus has broadened to a more omni-channel approach, including investment in direct agency integration, policyholder portals, mobile options, and other means of agency interaction outside of the portal,” said Chuck Ruzicka, Vice President of Research and Consulting, and co-author of the report. “This doesn’t mean the importance of the agent portal is devalued, rather it is now a piece of a larger strategy.”

Novarica Market Navigator: P&C Agent Portals

The report provides detailed profiles of 13 vendor solutions that include information on each vendor’s capabilities, technology, and market position. Vendors profiled include: Appulate, Duck Creek, DXC, eBaoTech, Ebix, Guidewire, Majesco, NTT DATA, Outline Systems, Unqork, ValueMomentum, VUE, and Willis Towers Watson. For each, the report summarizes the vendor organization, technology used, differentiators, client base, lines of business supported, deployment options, implementation approaches, upgrades/enhancements, and key functionality.

A preview of the brief is available online.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit

Source: Novarica

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