Cooke Insurance Brokerage is leveraging digital technology to proactively respond to evolvingcustomer demands
Toronto, ON (Nov. 28, 2017) – ClientDesk is pleased to announce that Cooke Insurance has launched both a responsive client web portal and the brand new GoCooke mobile app to support clients with enhanced, on the go, self-serve capabilities, while dramatically increasing the opportunities to connect and engage in a personal manner with their client base.
Cooke Insurance is focused on providing a digital offering, accessible by web and mobile for today’s busy policyholder. GoCooke and the Cooke Insurance Client Portal are great examples of the commitment insurance brokers have to care, connect and communicate with their clients. ClientDesk is one of the leading partners for brokers who have recognized that consumers increasingly expect superior digital tools for online chats, policy changes and relevant advice.
According to Stephanie Cooke-Landry, Operations Manager, Cooke Insurance, “We have been hearing from our clients that they would like an option to take some control of their insurance and manage policy changes using their computer or Smartphone. By providing this capability, we are increasing our responsiveness to our clients’ needs and also opening up whole new avenues to have on the go conversations about their insurance needs – hence the new mobile brand GoCooke. To help raise awareness with our policyholders about these new capabilities we have significant display messaging on our website including a promotional video. Managing insurance just got a whole lot easier with the Cooke Insurance client web portal and the GoCooke apps for iOS and Android.”
As the leading software platform for independent insurance brokerages, ClientDesk already serves brokerages across Canada and the Caribbean, using their technology to digitize their customer experiences and internal operations.
“I am proud to say that ClientDesk is experiencing a real surge in recognition and integrations. It is very satisfying when our product and all of its functionality resonates with insurance brokers that have identified the need to move with their clients’ expectations. Insurance brokers have built their businesses by providing choice and quality advice. ClientDesk is uniquely positioned to help carry on that proud tradition and provide new, engaging ways to communicate the invaluable services that a broker offers.” John Staines, CSO of ClientDesk. “In partnering with ClientDesk, Cooke Insurance will be able to leverage automation, client Smartphone usage, the cloud and real-time information exchange to grow and prosper as a responsive, digital brokerage.”
About Cooke Insurance Group
From Personal to Corporate, we’ve got you covered. Cooke Insurance Group may have evolved from humble beginnings, but the vision and drive to be the leading coverage solution provider for all our client’s insurance and investment needs has never changed. Established in 1972 by founder Charlie Cooke, Cooke Insurance grown to include 11 offices throughout Atlantic Canada.
About ClientDesk
ClientDesk is one of Canada’s leading software platforms for independent insurance brokerages that powers core functions of the digital insurance experience through engagement, self-service and claims management. ClientDesk provides web portals and mobile apps for policyholders and front- line staff such as brokers and CSR’s. The platform can also be integrated with legacy policy administration systems through web service calls, enabling the real-time transfer of policyholder data and activity logs. For more information, please visit www.clientdesk.co.
SOURCE: ClientDesk
Tags: ClientDesk, Cooke Insurance, mobile app, portal
