Finland’s largest non-life insurer to consolidate claims systems on Guidewire ClaimCenter® for improved customer service and claims settlement processes
SAN MATEO, California, U.S.A., and HELSINKI, Finland, October 6, 2010 – Guidewire Software®, a leading provider of flexible core systems to non-life insurers, and Finnish financial services group, OP-Pohjola Group, today announced that its subsidiary, Pohjola Insurance, Finland’s largest non-life insurer, has selected Guidewire ClaimCenter® as its new claims management system. The implementation project has commenced in August 2010 with the auto line of business; other lines will follow in future phases.
In accordance with its strategic objectives, Pohjola Insurance is seeking to further enhance promptness and improve customer satisfaction in the claims area. The company will upgrade its claims settlement processes and over time will consolidate its multiple claims systems on Guidewire ClaimCenter.
“We have completed a thorough review of claims system vendors and solutions, and have found Guidewire and its ClaimCenter system to be the best match for our company and our needs,” said Pauli Sarelius, executive vice president, Claims, Pohjola Insurance. “We expect ClaimCenter will evolve with our business and will help us deliver the flexible, efficient, customer-focused claims service our customers want.”
“We are pleased to welcome Pohjola Insurance, our first customer in the Nordics, and are encouraged by the potential for future successes in the region,” said Marcus Ryu, chief executive officer, Guidewire Software. “We appreciate Pohjola’s vote of confidence in our company and look forward to working with the Pohjola team on what will be an exciting project.”
Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s non-life insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by non-life insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire Insurance Suite™, and can be integrated to an insurer’s legacy systems or third party applications.
About OP-Pohjola Group
OP-Pohjola Group, as Finland’s largest financial services group, offers the most comprehensive and versatile range of banking, investment and insurance services in the country. OP-Pohjola Group is made up of 218 member cooperative banks and OP-Pohjola Group Central Cooperative, owned by the member banks, with its subsidiaries and closely related companies, the most significant of which is Pohjola Bank plc. The Group has three business segments: Banking and Investment Services, Life Insurance and Non-life Insurance. At the end of 2009, OP-Pohjola Group had a staff of 12,504. The Group has 4.1 million customers. Pohjola Insurance Ltd is a subsidiary of Pohjola Bank plc. It engages in non-life insurance operations in Finland and offers comprehensive insurance cover for private, corporate and institutional customers. Pohjola Insurance holds the leading position as a corporate and public-sector insurer. For more information, visit www.op.fi.
About Guidewire Software
Guidewire Software is a leading provider of flexible core systems that enable property/casualty (non-life) insurers to deliver insurance the way they want to. Guidewire builds high quality software that consistently works as promised. Designed for maximum flexibility and scalability, Guidewire solutions give insurers the capability to deliver excellent service to policyholders and agents and increase market share � while lowering operating costs. The Guidewire Insurance Suite™, consisting of Guidewire PolicyCenter®, Guidewire BillingCenter®, and Guidewire ClaimCenter®, spans the entire insurance lifecycle � underwriting, policy administration, billing, and claims management. Guidewire is headquartered in San Mateo, California, USA, with offices in Hong Kong, London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, visit www.guidewire.com.