LOS ANGELES – JULY 10, 2006 – Marshall and Swift / Boeckh (MSB), the leading worldwide provider of building cost data and estimating technology to the property insurance industry, announces newly expanded claim-support resources especially beneficial for CAT adjusters, who depend on quick service to meet the urgency of their assignments.
When manmade and natural disasters such as hurricanes, tornadoes and wildfires strike, catastrophe (CAT) adjusters swing into action to assist property insurers and adjustment companies. To meet the challenges of their role they depend on fast service from MSB. According to Paul Leiske, Director of Operations – Claims at MSB, “there were days in 2005 when daily call levels rose to a high of nearly 1200, nearly quadrupling an average daily call level of 319.”
“Last year’s hurricane season made unprecedented demands on our customers,” Leiske says. “Our goal is to give our clients exceptional customer service. Therefore we streamlined the CAT process and made some significant customer-service enhancements. Now we want to make sure our CAT customers are fully aware of all the new and expanded resources available to them.”
New from MSB is on-line renewal of MSB’s IntegriClaim(TM) field estimating software. Renewals require the user’s credit card, product ID, and serial
number and are available at https://register.msbinfo.com/integriclaim/default.aspx.
In addition, MSB has further expanded its claim support resources by more than doubling the size of the IntegriClaim technical support team to over 45 highly trained technicians at three different locations. MSB’s enhanced claim support also includes:
Free help-desk support via toll-free number (888-337-9665)
Free on-line downloads of CAT databases of local labor and material costs
An extensive schedule of training classes
Providing on-line downloads of storm surge databases for the areas affected by hurricanes is a unique service of MSB. These databases are researched, developed, posted, and updated on a regular basis as warranted, and are accessible to IntegriClaim users at no charge. Databases are posted on www.msbinfo.com and available 24/7 via browser. Beginning with the 2006 hurricane season, MSB provides a single database that uploads directly into the IntegriClaim total component database, allowing adjusters to easily and immediately adjust losses using the most current local prices possible.
Finally, a comprehensive line-up of IntegriClaim training classes is available all year at a variety of locations across the United States. MSB posts the schedule on their Web site at http://www.msbinfo.com/support/3_training_schedule.asp. Special on-site classes can also be arranged.
MSB is recognized as the insurance industry’s leading provider of residential and commercial property valuation services, claims estimating and management technologies, and strategic data analytics. For more information about client support services, contact Paul Leiske, Director of Operations – Claims, at 1-800-809-0016, Extension 3606 or e-mail MAILTO:[email protected]
Marshall & Swift / Boeckh (MSB), an MDA company, is the leading supplier of local building cost information, residential and commercial property valuation
technology and services for the property and casualty insurance sector in the United States and Canada. MSB has five offices throughout the U.S. and Canada. For information, visit MSB’s Web site at www.msbinfo.com.
MDA provides advanced information solutions that capture and process vast amounts of data, produce essential information, and improve the decision making and operational performance of business and government organizations worldwide.
Focused on markets and customers with strong repeat business potential, MDA delivers a broad spectrum of earth and space based information solutions, ranging from complex operational systems, to tailored information services, to electronic information products.
MDA employs more than 2,700 people in locations across the United States, the United Kingdom, and Canada. The Company’s common shares trade on the Toronto Stock Exchange under the symbol TSX:MDA.Tags: Marshall & Swift / Boeckh (MSB)