2016 Technology Conference: Overview

ICTC2016: “Technology: A Two-Edged Sword”

14th Annual Insurance-Canada.ca Technology Conference

Held Monday, Feb. 29, 2016 — Metro Toronto Convention Centre


Conference Overview
Conference Agenda (PDF)
Presentation Topics

Photos from ICTC2016
Sponsor Directory
ICTA Awards
Broker Forum

share on Facebook LinkedIn Share on Google+Google+ Twitter

Technology offers operational and strategic advantages, but the same tools can also introduce unexpected challenges as well as benefits. Understanding and managing the double-edged sword of technology is a key success factor for insurers – and the focus of ICTC2016.

Technology implementation requires internal staff and process adjustments. More significantly, new digital technologies can force a redefinition of an organization's strategies and business model. The rewards? The same technologies can pave the way to strategies for competing with existing and coming competitors. For example:

  • New technologies – including Telematics and Internet of Things (IoT) sensors – will improve underwriting accuracy and reduce risk.
  • Intelligent machines and analytics are poised to dramatically improve marketing programs, putting you on the same basis as non-traditional suppliers.
  • Modern core systems can reduce expenses for the majority of businesses and may open opportunities for underwriting new, highly complex risks.

At the 2016 Insurance-Canada.ca Technology Conference, you will hear from practitioners, analysts and suppliers, who will share their experiences with technology implementations to help you anticipate and avoid or profit from unanticipated consequences.

Presentations by thought leaders, including ...

Achieving the Ultimate 360 Insurance Experience

Philippe Lafreniere

Philippe Lafreniere, SVP, EIS Group
— Mark Breading, Partner and Chief Research Officer, Strategy Meets Action

Customer engagement in the digital era requires more than a static 360 view of the customer.

Customers want a dynamic, multichannel experience where the context of their needs and preferences is understood. And insurers want each interaction to be optimal: to trigger the next best action, identify cross-sell and up-sell, and deliver more value to the customer.

To achieve it insurers must break down the core system silos of policy, billing and claims, and overcome the disconnect between sales/marketing and service operations.

Making this happen is a new level of technology integration that taps into the trove of customer information in core systems then combines it with sales, marketing and servicing insights, in real time, to create valuable customer experiences throughout the customer lifecycle. This session examines the challenges, strategies and the 7 technology essentials required to deliver the ultimate 360 experience.

Topics & Speakers

We have assembled an expert faculty who will focus on both edges of the sword. Topics include:

In addition to the formal presentations, you will benefit from:

  • Networking opportunities with the faculty and your peers;
  • Vendor exhibits and Vendor Connect tours.

The day's agenda will conclude with the ICTA ceremony and reception highlighting the presentation of the annual Insurance-Canada.ca Technology Awards.

Who Should Attend

  • Senior leaders with responsibility for business transformation;
  • Senior line managers responsible for delivering business case benefits from technology implementations;
  • Technology professionals evaluating analytic, business intelligence, or cognitive computing technologies;
  • Anyone in risk management or finance who needs to ensure that the IT strategy meets your ORSA requirements;
  • Business, technology, or actuarial analysts in need of techniques and tools to take a holistic view of technology's impact on new products and services.

Register now

Schedule & Location

8:30am - 6:30pm, Monday, February 29, 2016
Registration and Continental Breakfast open at 7:30

Metro Toronto Convention Centre - Constitution Hall, North Building
255 Front Street West, Toronto, Ontario   (M5V 2W6)
See Venue & Accommodations for more details.

Mark your calendar now:

ICTAs & Plenary Session

All ICTC delegates are invited to the ICTA Awards and a short plenary program beginning at 4pm, Monday, Feb. 29, featuring:

  • Keynote Presentation: “Digital Transformation – Becoming a Digital Insurer” by Gartner's Kimberly Harris-Ferrante;
  • CxO panel;
  • Insurance-Canada.ca Technology Awards ceremony;
  • Insurer/Broker networking reception;
  • Monday access to the ICTC Exhibit Hall.

The ICTA program is also a separate registration option for those unable to attend during the daytime.

Sponsor ICTC

To reach this broker and insurer audience, consider these sponsorship opportunities.


If you have questions about the Broker Forum, please contact Doug Grant at doug.grant@insurance-canada.ca.