2017 Executive Forum: Overview

ICEF2017: “Insurance: Connected”

Tuesday, August 29, 2017, at the Sheraton Centre Toronto Hotel

'Insurance: Connected' - 2017 Insurance-Canada.ca Executive Forum (ICEF2017)

2017 Forum Overview
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“Insurance: Connected”

Last year's Executive Forum posed the question, “Will digital insurance (InsurTech) disrupt traditional insurance processes and products in the next 5 years?”

The unequivocal answer is “No – it's happening now.”

Large insurers have segregated digital teams from core IT to roll out new processes. New entrants, who operate exclusively on digital platforms, are offering new, bespoke products and services.

Millennial and Gen Z consumers run their personal and professional lives off mobile platforms. Their message to insurers is simple: “Insurance must be as connected as we are.”

The 2017 Insurance-Canda.ca Executive Forum will share invaluable experience and expertise to help you respond to this unprecedented environment.

Thought-leading presentations including ...

“The Art of Customer Connection: Opportunities in the Happiness Halo”

Craig Weber

Craig Weber, CEO, Celent

For 50 years or more, the insurance industry has been trying to provide feature-rich products at the lowest possible prices, delivered with ever-more-efficient processes. Recent market developments suggest this approach is no longer good enough. Consumer expectations are rising, and the insurance industry must move from a transaction orientation to a connection orientation, where providers meet consumers' emotional and financial needs.

In this provocative session, Celent CEO Craig Weber will detail recent Celent research aimed at applying the principles of behavioral science to customer experience within financial services.

Spoiler alert: You're probably missing opportunities in the Happiness Halo...

Craig Weber is the Chief Executive Officer of Celent and a passionate advocate for sensibly creating business value through technology.

More sessions: 1 | 2 | 3

Target Audiences: Who Should Attend?

  • CEOs and COOs, to understand business model implications;
  • CIOs, CFOs, CROs, for planning, prioritization, and risk/disruption managment;
  • Underwriting, claims, and actuarial officers, for quantification of impacts;
  • Marketing officers, for planning segmentation, targeting and digital/engagement strategies;
  • Broker principals and partners, for strategic and operational planning.

RIBO Credit

  • Brokers: We are requesting RIBO accreditation for the forum.

Schedule & Location

8:30am - 6:00pm, Tuesday, August 29, 2017
Registration and continental breakfast open at 7:45
The day will conclude with a networking reception 4:30-6:00

Sheraton Centre Toronto Hotel
Dominion Ballroom, 2nd Floor
Save August 29th to your calendar:


Register now online.

  • Early-bird registration rates are in effect until Friday, July 14.

Sponsor ICEF

To reach this senior audience, please email kathryn.bertsch@insurance-canada.ca.


If you have questions about the Executive Forum, please email info@insurance-canada.ca.