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This page will provide you with links to information, providers and news relating to technology products, services, and trends relevant to the insurance industry in Canada.

Information

Claims – that process which fulfills the promise made by the insurance policy – seems to have often suffered from secondary status compared to the sizzle of distribution. But the world changes! The client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.

If you are doing research and wondering where to buy, check our Provider Profiles below.

Provider Profiles

Each of the following directories contains a brief profile and contact information for a select list of featured providers.

• Adjudication
• Appraisals
• Claims Technology
• Contents Claims Management
• Insurer Claims Systems
• Investigations
• Lawyers
• Litigation Management
• Medical Evaluations
• Property Estimating
• Reporting Services
• Restoration Services
• Source Document Retrieval

News and Articles

Articles, editorials, commentary, research and published material pertaining to insurance claims.

• IBM Analytics - Santam Saves $2.4 Million in Fraudulent Claims
• ISO/Verisk Insurance Solutions and TransUnion Announce the Launch of A-PLUS 2.0
• CGI: Major partnership with Groupement des assureurs automobiles
• Traffic Injury Research Foundation and Eco-Kare International receive State Farm funding to examine wildlife-vehicle collisions in Canada
• Great-West Life: New app for Apple iPhone and iPod touch mobile digital devices allows GroupNet members to submit insurance claims 'on the go'
• PwC report - Cybercrime a growing threat to the financial services sector
• Swiss Re's sigma on natural catastrophes and man-made disasters in 2011
• ISO ClaimSearch Joins Forces with Digital Recognition Network to Offer Vehicle Location Reports on DecisionNet
• IBC teams up with Toronto Police on Project Whiplash: Cooperation between insurance industry and police help foil a suspected organized fraud ring
• Mitchell Releases Latest Edition of Industry Trends Report: New in 2012, All-Digital Multi-Edition Format Provides Insight Into P&C Industry's Most Important Issues
• Mondial Assistance Canada becomes Allianz Global Assistance
• IBC and CPKN sponsor initiative aimed at disrupting the criminal network and defending against organized insurance scams
• Accenture Support helps XL Group Unveil Multi-Channel Insurance Claims Customer Portal
• Swiss Re report reveals low earthquake insurance penetration globally, even in countries with high seismic risk
• Gowlings' XClaim™ Portfolio Claims Management system featured in Canadian Lawyer
• Munich Re Review of natural catastrophes in 2011: Earthquakes result in record loss year
• I.I.I. : USA Private-Sector Insurers To Pay More Than $32 Billion In Claims From Natural Disasters In 2011
• Guy Carpenter: Insurance/Reinsurance Industry Wraps Up Second Most Costly Year on Record
• IBC: Southern Alberta windstorms cost $200 million in insured damage
• Swiss Re Sigma – preliminary estimates for 2011: natural catastrophes and man-made disasters caused economic losses of USD 350 billion and cost insurers USD 108 billion
• Sun Life and Reformulary Group announce strategic alliance to help lower drug costs for employers
• Crawford HealthWorks ADVANTAGE^SM Launched in Canada
• IBC Reacts to Ontario Auditor General's Report
• Equitable Life Introduces BlackBerry Mobile App for Submitting Health and Dental Claims
• CARSTAR's free "Unhappen My Accident" iPhone App provides step-by-step expertise, available at drivers' fingertips
• Insurance Bureau of Canada congratulates York Regional Police
• J.D. Power and Associates Reports: Satisfaction with Auto Claims is Considerably Lower among Total Loss Claimants
• IBM Software Aids Research Aimed at Extending Seniors' Independent Living
• CGI & SAS Launch Fraud Detection Service for the Insurance Industry
• SCM Insurance Services Enters Medical Evaluation Market through Acquisition of Riverfront Medical Services
• Towers Watson Survey: Workforce and Technology Issues Lead Claim Officers' Concerns
• I.I.I.: 2011 Already a Record-Setting Year for USA Federal Disaster Declarations
• IBC: Goderich tornado costs $75 million in insured damage
• Swiss Re Sigma - preliminary estimates: Catastrophes cost the insurance industry USD 70 billion in the first half year of 2
• AER Respond for Insurers to Better Manage Hail Claims
• Aon Benfield study: global storm activity increases in July as Atlantic hurricane season approaches peak period
• NICB Names 10 Most Stolen Vehicles for 2010
• The Co-operators goes to court to combat auto insurance fraud in Ontario
• Munich Re: Accumulation of very severe natural catastrophes makes 2011 a year of unprecedented losses
• Lloyds pays out 40 per cent faster during CLAIMS pilot
• Aon Benfield study: Two months of U.S. severe weather heralds $15bn insured loss
• Manitoba Public Insurance Uses Fujitsu Pen Tablets in First North American "Drive-Through" Insurance Claims Facility
• Insurance Bureau of Canada applauds new SABS regulation & Ontario's fight on fraud
• ICLR study: Involving Homeowners in Urban Flood Risk Reduction
• IME Workflow, Version 2, allows insurers, vendors, and adjusters to boost productivity and cut costs associated with independent medical examinations
• Aon Hewitt Survey Finds Canadian Organizations Taking "Wait and See" Approach to Drug Plan Cost Management Solutions
• Aite Group Report - Claims Supply Chain Management 2.0: Moving From Cost Management to Service Delivery
• Mitchell RepairCenter&trade ; Adds Diagnostic Trouble Codes To Complement TechAdvisor Repair Procedure Data
• TIRF prepares for upcoming 12th International Alcohol Interlock Symposium and releases 11th Symposium Proceedings
• Munich Re estimates claims burden from earthquake in Japan at around €1.5bn
• ISO Announces New USA Casualty Index
• IBC: Auto insurers welcome Ontario's latest move to fight fraud
• Swiss Re's Sigma Study: Losses Jump from 2010 Natural Catastrophes and Man-made Disasters
• Great-West Life now offers an industry-first suite of eClaims services for group insurance customers and plan members
• ISO Releases Enhanced Fraud-fighting System: NetMap for Claims™ 5.0
• ISO and NICB Renew Agreement and Strengthen Insurance Fraud Fighting Relationship
• TIRF-Prepared Report: The Alcohol Crash Problem in Canada
• Crawford & Company (Canada) Inc. Wins Insurance-Canada.ca Technology Award for CMS Property ADVANTAGE
• IRC: Evidence of Abuse Found in Growing Percentage of Florida No-Fault Insurance Claims
• IIHS: Underride guards on big rigs often fail in crashes; Institute petitions government for new standard
• ICBC's facial recognition technology protects customers by identifying fraud
• Mitchell RepairCenter™ selected by Fix Auto Canada across entire network
• IBC: Ontario auto insurers pool injury data
• HCAI Becomes Mandatory on February 1, 2011
• Guidewire Software Selected by Nationwide for Claims Processing
• FINEOS Customer Wins Model Carrier Award for its Claims System
• Guidewire ClaimCenter selected by Insurance Corporation of British Columbia for Claims Management
• Guidewire ClaimCenter selected by State Auto Insurance Companies for Claims Management
• MPI Selects Mitchell TechAdvisor™ for OEM Collision Repair Data
• Guy Carpenter's Assessment of Global Catastrophes: Earthquakes Triggered Highest Insured Losses in 2010

For older articles, see our claims archive.