Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
ICLR preliminary report into Fort McMurray home resilience
According to a preliminary report released today by the Institute for Catastrophic Loss Reduction, homes that survived in Fort McMurray in otherwise decimated neighbourhoods were those more resistant to ignition by embers. (Read more)
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