Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
ICBC's top fraud files of 2014
An exaggerated injury claim refuted by a travel blog, a hit-and-run victim turned perpetrator, and a false identity detected with facial recognition technology are just three of the most interesting fraud cases from ICBC's 2014 files.
News and Articles
More claims news and information.