Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
High performance claims transformation is on the horizon for the insurance industry
A new report published by Aite Group highlights the increasing role that cognitive computing will have as its ability to process knowledge catches up with the insurance industry's ability to process data in the race towards high performance claims handling.
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