Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Gaining a Competitive Advantage through Claim Analytics
There are a number of strategies claim managers can enact to achieve the gains in competitive advantage for their organization.
News and Articles
More claims news and information.