Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
When insurance fraud occurs, we all pay!
Aviva Canada Inc. shares three separate cases of the company's commitment to fighting fraud in the GTA, the epicentre of insurance fraud which contributes to higher insurance premiums for Ontarians.
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