Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Scourge of cargo theft costs billions to combat
Insurance Bureau of Canada and the Association du camionnage du Québec are teaming up to crack down on cargo theft, a crime that costs Canadians up to $5 billion each year.
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