Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Three Simple Auto Repair Claims Analytics That Can Seriously Improve Profitability For Property/Casualty Insurers: InEdge
Three main areas stand out for optimizing with analytics: appraisals, body shop management, and parts and labor. Using analytics to focus on these three areas will lower costs, improve relationships, and improve service.
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