Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Guidewire and FICO Team Up to Fight Insurance Claims Fraud
Guidewire and FICO have announced a strategic relationship to work together to help insurers identify and prevent personal auto claims fraud in the U.S. and Canada. (Read more)
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