Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Dissatisfaction with Drivable Claims Causes Overall Decrease in Satisfaction with Auto Insurance Claims: J.D.Power
Satisfaction among Canadian auto claimants declines significantly due to dissatisfaction with the process for drivable claims (those which are submitted for vehicles that do not require a tow), according to the J.D. Power 2015 Canadian Auto Claims Satisfaction Study.
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