Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Reinventing Claims: Pioneering a New Approach
Most innovation in claims relies heavily on improving decision quality, improving customer service, and driving process efficiencies. Continued investments in core systems, analytics, and digitized services will drive the innovations in the next five years. (Read more)
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