Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Consumers serve as primary driver for technology adoption
Repair professionals say digitally-empowered customers are transforming their business, driving the adoption of new technology and forcing them to communicate in new ways, according to a survey by AudaExplore.
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