Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Amica Transforms Claims Handling with IBM MobileFirst
Amica Insurance has announced it is teaming with IBM to digitally transform the way Amica's field adjusters investigate, manage and settle claims using IBM MobileFirst for iOS Claims Adjust. (Read more)
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