Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
CCC DRIVE Harnesses Telematics to Improve Claims
CCC Information Services Inc. has launched a new suite of telematics-enabled claims offerings that will improve and speed accident notification along with the steps and decisions undertaken by insurers after their policyholder has been in an accident. (Read more)
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