Claims, that process which fulfills the promise made by the insurance policy, seems to have often suffered from secondary status compared to the sizzle of distribution.
But the world changes – the client is now king, and the focus is on customer service, satisfaction and loyalty. The claim professional's value through knowledge, experience, skill, and the right data will come more strongly to the fore. And the consumer will be increasingly linked to the process as well.
Engaged Claim Handlers Are Crucial to Superior P&C Insurance Claim Management: Towers Watson
Loss cost containment is the paramount operational goal of chief claim officers (CCOs), and proactive, engaged claim handlers are essential to achieve that end, survey results show.
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