"Chronicle" weekly newsletter - Where insurance and technology meet

DECEMBER 12, 2017

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Insurance Trends: Globe Special Feature
Rapidly evolving technology carries a number of implications for the insurance industry. While technology advancements continue to produce challenges, they are also sources of valuable tools for day-to-day business operations. Read more.

Gore Mutual Launches Digital Sales API
Gore Mutual Insurance Company has announced the launch of its Digital Sales API (Application Programming Interface), enabling brokers to quote, bind and issue Gore Mutual products directly from their own website or mobile app. Read more.

CSIO Names Broker Technology Leaders
The Centre for Study of Insurance Operations is pleased to announce that it has identified 150 brokerages across the country as CSIO Technology Leaders. Read more.

Emerging Tech in P&C Insurance: SMA
SMA's latest research report, Emerging Tech in P&C: Insurer Strategies and Plans Through 2020, yields insights about insurer strategies, plans, investments and expectations for 13 key emerging technologies. Read more.

Empire Life & Symbility Pilot Drug Program
Symbility Health and Empire Life have launched a pilot program with a select group of Symbility's Third-Party Administrator partners to provide a fully insured drug product through Empire Life. Read more.

Chatbots Offer Benefits But Don't Replace People
In a new brief, Novarica surveys of chatbot technology – a low-cost, low-touch modern channel for customer interaction that will only become more common as the underlying technologies mature. Read more.

Robotic Process Automation Here To Stay
Robotic process automation RPA is the use of software and algorithms to simulate human actions in existing systems; it boasts considerable value as a short-term fix for poorly integrated platforms. Read more.

Tech Adoption Divides Insurance Industry
Valen Analytics, an Insurity company, has published its 2018 Outlook Report, which chronicles the deepening divide between insurance companies adopting incremental technological advances and those aiming to disrupt the insurance ecosystem. Read more.

SMEs Expect To Soon Buy Insurance Online
A growing number of small businesses say they are looking to interact with their insurers online, with nearly half saying they will buy online within five years. Read more.

Analytics In Life Insurance: Case Studies
Aite Group's latest report unveils case studies on life insurance analytics projects taking place at various carriers across the world and highlights the potential benefits of using analytics. Read more.

CCC Launches Connected Data Exchange
CCC Information Services Inc. and its affiliates have announced the general availability of CCC™ X, a data exchange that helps convert connected data into actionable insights and makes it available for use across the CCC network. Read more.

Sedgwick To Acquire Cunningham Lindsey
Sedgwick Claims Management Services Inc. has signed an agreement to acquire Cunningham Lindsey, a global loss adjusting, claims management and risk solutions firm. Read more.

McDougall Acquires Mink Insurance Services
McDougall Insurance is pleased to announce it has merged with Mink Insurance Services Ltd., effective December 1st, enhancing McDougall's reach in Eastern Ontario and providing the company with a foothold in a new area. Read more.

Petley-Hare Acquires Emmerson Insurance Brokers
David Hare, President of Petley-Hare Limited and on-line insurance broker Insurance Jack, is pleased to announce the acquisition of Emmerson Insurance Brokers in Port Perry, Ont. Read more.

Fort Insurance Group Benefits, ABZ To Merge
Fort Financial Group Inc. is pleased to welcome its new broker partner, Montreal-based Assurances ABZ. Read more.

IIHS Grants Top Safety Pick Award To 62 Vehicles
Just 15 vehicles qualify for the Top Safety Pick+ award from IIHS after the requirements were strengthened to include good-rated headlights and acceptable passenger-side protection in small overlap front crashes. Another 47 vehicles earn the Top Safety Pick award. Read more.

Making Ont. Auto Insurance More Affordable
Ontario is introducing the Fair Auto Insurance Plan to make auto insurance more affordable, address fraud in the system, and put victims first. Read more.

Auto Theft Down In Most Major Cities
Insurance Bureau of Canada has published its annual ranking of the most frequently stolen vehicles. Once again, Ford trucks and high-priced SUVs feature prominently. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

InsurTech vs. InsuranceTech: Who's Winning?
When the term ‘InsurTech’ first entered the business lexicon, ‘disruption’ was a frequent follower. Typically, the new technology impact was targeted at insurers and licensed distributors (agents, brokers, MGAs, etc.). However, we may be entering a collaboration period. Will this truly take hold? Read more.

2018 Technology Conference - “Insurance Vectors: Risk, Technology, Engagement” - Feb. 27-28, 2018 - Beanfield Centre, Exhibition Place, Toronto

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2018 Technology Conference
Feb. 27-28, Toronto Beanfield Centre

Register today – rates go up December 31st!

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From Doug

Organizations in insurance are always seeking to increase efficiency. SEO is about improving effectiveness.

The Dec. 7 webinar by Kanetix Ltd. illustrated the state of the art and some future directions.

Andrew and Janine showed how they have operationalized testing on their website to improve its production effectiveness, often doing more than one test concurrently, initiating new tests frequently, and measuring daily.

Beyond its public website, Kanetix tests changes across the organization: the call centre, manual processes, internal tools and functions.

Kanetix has deployed A.I. and machine learning technology to improve still more.

Where are you on your journey? It might be well worth the time to watch the webinar recording.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

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