"Chronicle" weekly newsletter - Where insurance and technology meet

NOVEMBER 21, 2017

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Chubb Launches New Cyber Alert App
In response to the growing threat of cyber risks facing commercial enterprises, Chubb has introduced the Cyber Alert mobile application, designed to offer commercial cyber customers rapid response options and resources in the event of a cyber incident. Read more.

Burns & Wilcox Unveils Personal Cyber Coverage
Burns & Wilcox, North America's leading wholesale insurance broker and underwriting manager, has launched a new, cutting-edge Personal Cyber insurance endorsement. The coverage includes ransomware and cyber extortion. Read more.

Values Of Global Insurance M&A Soar
At a time of heightened political uncertainty, fewer deals are being completed, but those that do complete are of a higher value, according to a survey by Willis Towers Watson and Mergermarket Read more.

Great-West Life Offers Virtual Health Care
Great-West Life marks Digital Health Awareness Week as the first national insurer in Canada to pilot a fully-bilingual virtual health care service. Read more.

Manulife Benefits Balance: Ask Alexa!
Manulife is launching the Manulife Benefits skill for Amazon Alexa, a Canadian insurance industry first. From tracking vision care to dental and other medical account balances, Manulife group benefits plan members can inquire through any Amazon Alexa-enabled device in Canada starting December 2017. Read more.

Artificial Intelligence in P&C Insurance
Depending on your view, artificial intelligence may be a great boon to society and business or an existential threat to humanity. But whatever you believe, it is important to understand how AI applies to the property/casualty industry and where its greatest potential lies. Read more.

BHSI Launches Network Security Insurance
Berkshire Hathaway Specialty Insurance has unveiled the Professional First™ Network Security & Privacy Liability Policy in Canada, a solution that combines cyber liability and breach response coverage with risk management resources for commercial enterprises and financial institutions. Read more.

New Commercial Lines Strategy At Economical
Economical Insurance has made significant enhancements to its commercial lines strategy to improve profitability, capture more market share in small business, and expand capabilities in middle market and specialties. Read more.

Vault Selects Symbility To Support Property Claims
Symbility's claims management cloud platform will help to keep everyone involved in the claims process up-to-date and on the same page, from adjusters to third-party contractors and Vault's policyholders themselves. Read more.

UL Mutual Chooses Equisoft To Upgrade Tech
Equisoft, a leading global provider of digital business solutions, is pleased to announce that it has been hired by UL Mutual to completely transform its technology ecosystem, including the implementation of the Oracle Insurance Policy Administration platform. Read more.

Hiscox Selects OneShield To Enhance CX
OneShield Software has announced that Hiscox, a global specialist insurer, has selected OneShield as its new software provider for policy, billing, claims and reporting. Read more.

IBAA Endorses CSIO eDelivery Solution
The Centre for Study of Insurance Operations is delighted to announce that the Insurance Brokers Association of Alberta has endorsed its eDelivery solution to send consumers their personal and commercial policy documents and auto liability cards electronically. Read more.

Sharp Mobile Paves New Path With APIs
Sharp Mobile is pleased to announce their collaborative partnership with Aviva which has contributed to Aviva being the first insurer to open up APIs for insurance brokerages. Read more.

Insurance Spot Launches Online Quote & Bind
The Canadian Broker Network is pleased to announce the launch of Insurance Spot, an online quote-and-bind tenant & condo insurance platform designed to revolutionize the user experience. Read more.

Amazon Introduces Alexa, Echo in Canada
Amazon is pleased to announce that Alexa, the brain that powers Amazon Echo, is now available for Canada, along with three Alexa-enabled devices: Echo, Echo Plus, and Echo Dot. Read more.

Drones Solve Tree Coverage Imagery Problem
Drones can help to resolve issues where where tree canopies obscure details of residential and commercial structures from satellite and aerial imagery used to document property values and evaluate damage. Read more.

Intelligent Automation To Transform Outsourcing
Intelligent automation will transform workplace outsourcing, according to Gartner. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation. Read more.

Cyber Concerns Limiting Online Services
More than half of Canadian respondents say their concern about cybercrime is limiting their use of online services, according to a new survey from Accenture. Read more.

Distracted Driving Can Cost You – Big Time
Police across Saskatchewan issued 486 tickets for distracted driving during October's Traffic Safety Spotlight, including 391 for using a cellphone while driving. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

InsurTech And Insurance:
A Match Made In ... Where?

The relationship of insurance and technology has had its low moments in the past. However, the entree of ‘InsurTech’ is demonstrating that Insurance and Tech can work well together. Moreover, the relationship may be mandatory. Can we do this without starting a war? Read more.

2018 Technology Conference - “Insurance Vectors: Risk, Technology, Engagement” - Feb. 27-28, 2018 - Beanfield Centre, Exhibition Place, Toronto

InsurTechTO - Monday, November 6, 2017

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From Doug

We have been celebrating the use of technology in P&C insurance in Canada for a decade. We will do so again at our annual Technology Conference in February.

And don't miss this chance to gain profile for your organization and reward your team at the same time with an Technology Award! Get started today – the nomination deadline is Friday, December 1st.

New technologies continue to come at us in waves. Selecting and investing in the ones which will make a difference to your business is an ongoing challenge. Alexa by Amazon is in Canada now; it was interesting to see Manulife and Aviva announce their “skills” available from Alexa.

With the focus today on the customer experience, how does “voice” fit in? Are you keeping an eye on it? Some predict it will be a game-changer in CX – a topic for our Technology Conference?

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

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