"Chronicle" weekly newsletter - Where insurance and technology meet

February 14, 2017

Connect with us: Home Blog - The Intersection on LinkedIn on Twitter


B3i Blockchain Initiative Grows To 15 Members
To further explore the potential use of distributed ledger technology for the insurance industry, Hannover Re – along with Generali Group and SCOR – has joined the Blockchain Insurance Industry Initiative B3i, bringing the total membership to 15 organizations.
Read more.

BrokerTeam Group Launches Digital Brokerage
BrokerTeam Group is proud to announce the launch of Idea Insurance, a Hamilton-based digital insurance brokerage that will be operated and owned by Sean Graham. Read more.

How To Cultivate Customer Loyalty
Three quarters of policyholders would switch insurers to get more personalized service. Take a look at the latest e-book from Salesforce to learn how you can follow the new rules of engagement in three easy steps.
Read more.

Convergence of Insurers' Strategic Initiatives
Strategy Meets Action has released a new research report, based on a survey of North American P&C and L&A insurers, which addresses the state of industry transformation, why insurers are investing in technology, the priorities and plans for 16 strategic initiatives, and an SMA call to action for insurers.
Read more.

Disconnect In Business Cyber Defense
Newly published research by cyber security experts BAE Systems reveals a surprising disconnect between C-suite executives and IT Decision Makers in defending against cyber threats. Read more.

Octo Telematics Joins Guidewire Solution Alliance
Octo Telematics has joined Guidewire PartnerConnect as a Solution Partner, making it easier for any insurance company using Guidewire PolicyCentre to integrate with Octo's solutions, reducing the time, effort and cost of implementation. Read more.

Older Age Mortality Study: Willis Towers Watson
Willis Towers Watson has announced the release of The Older Age Mortality Study 4, the company's fourth study of U.S. life insurance industry mortality. First released in 2005, TOAMS is the most comprehensive, longest-running study of older age mortality experience in the market. Read more.

Leveraging Consumer Data: Mind the Gap!
Celent has released a new report, Leveraging Consumer Data and Smart Technologies in Insurance, on the gap between what insurers think and what consumers think about the use of private data found on social networks. Read more.

Industrial Alliance Selects EIS Group Platform
Industrial Alliance Auto and Home, a property & casualty insurer in Quebec, has selected EIS Group's digital experience platform, CustomerCore™ DXP, for omnichannel interaction and digital solution management to complement their deployment of EIS Core Insurance Suite™. Read more.

Promutuel Insurance Selects Guidewire Solution
Promutuel Insurance has selected Guidewire DataHub™ to support its enterprise-wide data management strategy, with Guidewire PartnerConnect™ Consulting Advantage member V-NEO leading the implementation project. Read more.

Verisk Analytics, Inc., Acquires Arium
Verisk Analytics, Inc. has acquired Arium, an independent company specializing in liability risk modeling and decision support. Arium will become part of AIR Worldwide (AIR), a Verisk Analytics business.
Read more.

Kernaghan Adjusters Strengthens Southern Ontario Operations
Kernaghan Adjusters is pleased to formally announce the opening of their Hamilton Branch run by a recognized senior adjuster, and a strengthened Toronto Branch team with the addition of a new multi-line adjuster.
Read more.

Chubb Enhances Equipment Breakdown Coverage
Chubb has enhanced its Masterpiece® Equipment Breakdown insurance policy to better protect customers against problems associated with the sudden or accidental breakdown of residential equipment.
Read more.

Manulife Eliminates Life Insurance Testing
Manulife has announced that it has expanded its industry-leading predictive analytics program to include up to $1 million of coverage without the need for nicotine, blood and urine testing on all individual life insurance products. Read more.

ICTC2017: 15th annual Technology Conference - Tuesday, Feb. 28, 2017

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Robo-Advisors to Humans: We're Here!
A Robo-Advisor is a blend of artificial intelligence, data/analytics, and work-process technology that provides “digital financial advice based on mathematical rules.” Robo-Adviors are becoming common in investment planning. Consumers are becoming more comfortable with handling financial services on their own. And this is disrupting intermediaries. Read more.

“Disruption ⇒ New Realities,
New Opportunities”

The customer comes first. As an insurer or broker, you are digging deeper to better understand their needs and preferences, to engage, to enhance service levels. What's the next step? Take away thought leadership from these flagship events:


At the Technology Conference, Feb. 28:
• “How the Customer engages(‘fireside chat’)
Jason Storah, Aviva Canada
• “Measuring the Customer Experience
John Kelso, Manulife
• “Retaining Clients
Sue Britton, Fin+Tech Growth Syndicate


At the Broker Forum Mar. 1:
• “Commercial Lines: The Need for Speed
Sam Natur, Bullfrog
Cindy Gravelle, Youngs Insurance
• “Let's Just Be Great Brokers
Wendy Watson, ORBiT (plus panel)
• “Adjusting For Disruption
Gary Gardner, Crawford & Company

Register today to polish the lens through which you see your customers.


• At the Technology Conference as a gold sponsor, Hubio will describe the actions broker companies need to take to win against the direct writers.

• InsurTech and Blockchain: Navigate ahead, and sort hype from reality, with Willis Towers Watson, a silver sponsor for ICTC2017.

• Customer Acquisition, Retention and Engagement using digital. Discuss with Kumaran Systems, a silver sponsor at the 2017 Technology Conference.

• Discover solutions for brokers, and passion for the opportunities, from Keal, a silver sponsor for the 2017 Broker Forum.

eSentire, a bronze sponsor for our 2017 Technology Conference, offers detection and response services to protect organizations against cyber attacks.

Technology Conference delegates can reenergize their gadgetry at the device charging station sponsored by ISO Claims Partners, experts in improving claims with analytics.

From Doug

Corporate convergence likely wasn't on Lennon & McCartney's minds when they wrote “Come Together” in 1969, but the refrain at least would make a fitting anthem for today's digital trends.

We have heard plenty of talk about the disruption that will occur in insurance due to new approaches and products enabled by technologies which fall under the umbrella of “InsurTech.”

What is quickly becoming apparent, though, is the rapid and significant investment in these new firms by traditional incumbents.

Join us at our annual Technology Conference and Broker Forum to learn what you need to do to prepare for what comes next.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

Please contact [email protected] if you have any questions or would like to recommend an item for inclusion.

Click here to unsubscribe or to update your subscription preferences.

Connect with us: Home Blog - The Intersection on LinkedIn on Twitter