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The Customer Service Dichotomy in the Digital Age

Strategy Meets Action Blog Boston, MA (Oct. 11, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just published a new blog, The Customer Service Dichotomy in the Digital Age, by SMA Partner Mark Breading. Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural… Read more »

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The AI Paradox: What Does It Mean for Insurers?

Boston, Mass. (October 2, 2017) – Strategy Meets Action has released a new blog by SMA Partner Mark Breading – The AI Paradox: What Does It Mean for Insurers? Listen to the pundits and self-described experts, and you get the impression that artificial intelligence is taking over the world. Our cars will drive themselves, our… Read more »

Smart Cities Have Huge Implications for Insurers

New SMA Research Report Details Examples, Insurer Implications, and Recommendations Boston, Mass. (Aug. 29, 2017) – The concept of smart cities is gaining momentum, and many cities around the world are developing smart city strategies and implementing specific projects. As the world’s population continues to migrate to cities and those cities become more connected, new risks… Read more »

The Power of Analytics for Insurance

“You Ain’t Seen Nothin’ Yet” Boston, Mass. (Aug. 17, 2017) – Strategy Meets Action has released a new blog, “The Power of Analytics for Insurance: You Ain’t Seen Nothin’ Yet, ” by Mark Breading, Partner, SMA. Few people today would argue about the value of data to an insurer, or the power and potential of analytics…. Read more »

Insurance Transformation: Predictions for 2027

New SMA e-book Highlights Key Insurance Business and Tech Changes and Key Predictions for 2027 Boston, MA (Aug. 4, 2017) – Strategy Meets Action, a leading insurance strategic advisory firm, has just released a new complimentary research e-book in celebration of SMA’s 10th anniversary in 2017. The e-book, Insurance Transformation: Looking 10 Years Back, Looking… Read more »

Connected Vehicles and Insurance: Geo-Spatial Analysis as a Critical Success Factor

Boston, Mass. (Aug. 1, 2017) – Strategy Meets Action (SMA) has released a new blog by Partner Mark Breading: “Connected Vehicles and Insurance: Geo-Spatial Analysis as a Critical Success Factor.” The whole transportation sector is in for massive transformation. The way that people and goods will be moved from point A to point B in the future… Read more »

Big Data, A.I., Geospatial Revolutionize Insurance Analytics

New SMA Data and Analytics Spectrum to Aid in Strategy and Planning Unveiled Boston, MA (July 27, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report, A New Era of Analytics in Insurance: Leveraging the SMA Data and Analytics Spectrum. The report highlights how data… Read more »

SMA Identifies the Top 10 Best Practices for Insurance Innovation

New SMA Report Synthesizes Learnings from a Decade of Insurance Innovation Boston, Massachusetts, July 13, 2017 – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report: The Top 10 Best Practices in Insurance Innovation. The report defines three stages of innovation, best practices for each stage, and… Read more »

Core Systems Modernization: Are We Making Progress or Churning?

SMA Research Report, By Karen Furtado Boston, Mass. (June 6, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report: Bridging to the Future With Core Systems Modernization. The report analyzes P&C and L&A insurers’ progress in core systems modernization – and whether this is true… Read more »

Claims 2017 – Distinctly Driving Digital

In the May 28 blog post, I suggested that claims and risk management are taking a prominent place in digital transformations. Today, I will review recent articles that describe potential impacts and possible time frames. I will also note sessions at our 2017 Insurance-Canada Executive Forum, which will provide unique claims thought leadership. Telematics is not… Read more »