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Emerging Tech in P&C Insurance: It’s Not About the Technology

By Mark Breading, Partner, Strategy Meets Action Boston, MA (Dec. 6, 2017) – Insurers are acutely aware that a whole host of emerging technologies are poised to change the industry, in some cases, very dramatically. It is both exciting and scary for industry executives to contemplate the implications of driverless vehicles, artificial intelligence, the Internet… Read more »

Insurers Identify Key Emerging Tech for P&C Insurance Transformation

New SMA Report Tracks Projects, Investments, and Impact of 13 Technologies Boston, MA (Nov. 29, 2017) – Strategy Meets Action (SMA), a leading insurance strategic advisory firm, has just released a new research report: Emerging Technologies in P&C Insurance: Insurer Strategies and Plans Through 2020. This research report is based on a survey of P&C insurance… Read more »

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Big Data, Big Intelligence, Artificial Intelligence, Cognitive Computing, Connected World…..Hadoop at the core!

Few would disagree that big data is maturing. Looking back over the past 11 years of Hadoop, we’ve seen many participants in the ecosystem – those with proprietary, others with ‘mostly’ open-source and, of course, 100% open-source distributions. In 2015, the Open Data Platform Initiative (ODPi) was created by a group industry leaders working collaboratively… Read more »

Corporate Culture and Social Media

There is increasing evidence that use of social media has the capability to improve customer service, enhance marketing, and even streamline internal processes for insurers and agents/brokers.  So why isn’t the insurance industry beating a path to the new media?  Perhaps we have a culture clash. Karen Furtado, partner at Strategy Meets Action (SMA). Furtado… Read more »

Insurer-Broker Technology Collaboration Beyond Transactions – New Canadian Research Study

Brokers and insurers collaborate in varying degrees to acquire, serve, and retain Canadian property & casualty customers. While the industry continues to improve broker-insurer transaction efficiencies, a potential new area of collaboration is the sharing of information and insights gained through customer analytics. Based on a new SMA research study in Canada, “Analytics to Enhance… Read more »