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Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps: J.D. Power
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Auto Insurance Repair Cycle Times Improve but Price Increases Take a Toll: J.D. Power
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NJM Insurance Group Ranked by J.D. Power as the #1 Insurer for Auto Claims Satisfaction
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Insurance leaders agree that rapid adoption of generative AI is necessary to compete, but insurance customers express reservations
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CCC Identifies Key Drivers of Auto Claims Customer Satisfaction
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Tighter Underwriting Standards Strain Independent Agents’ Relationships with Insurers: J.D. Power
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Crawford Technologies’ New Record-High Net Promoter Score Reflects Exceptional Customer Satisfaction
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Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment: J.D. Power
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Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge: J.D. Power
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Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience: J.D. Power
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Customer Satisfaction with Homeowners Insurance Property Claims Declines to 7-Year Low Amid Record Catastrophic Events and Slower-Than-Ever Repair Times: J.D. Power
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Canadians warm up to their insurance providers, but across the industry, challenges remain
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Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise: J.D. Power
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Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years: J.D. Power
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Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital: J.D. Power
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More Independent Insurance Agents are Shopping Premiums, Even as Carrier Satisfaction Remains at an Unprecedented High: J.D. Power
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Home Insurer Exodus from Several States Creates Challenges, Opportunities: J.D. Power
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Small Business Insurance Customer Satisfaction Defies Steadily Rising Rates to Reach All-Time High: J.D. Power Study
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Auto Insurance Customer Satisfaction Plummets as Rates Continue to Surge: J.D. Power
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P&C insurers focused on attracting shoppers digitally to the detriment of account servicing: J.D. Power
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Auto Insurance Shopping and Switch Rates Reach New Highs as Premiums Surge: J.D. Power
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Erie Insurance earns top ranking in J.D. Power 2022 U.S. Independent Agent Satisfaction Study
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Are Insurers Satisfied with Their Digital Offerings for Mid/Large Commercial Distribution?
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Auto and Home Insurance Claims Processes Suffer Digital Growing Pains: J.D. Power
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Insurers Struggle to Manage Expectations in Auto Claims Process as Repair Times Increase
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Rising Auto Insurance Premiums are Killing Home Bundles: J.D. Power
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Small Business Insurance Customer Satisfaction Bounces Back after Two Years of Pandemic-Related Declines: J.D. Power
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P&C Insurer Digital Investments Not Enough to Offset Rising Rates: J.D. Power
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P&C Insurers Encounter Digital Growing Pains amid Large Scale Disruption: J.D. Power
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U.S. Auto Claim Satisfaction Rises on Soaring Vehicle Values, Growth of STP Claims Management
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Home Insurers Struggle with Customer Loyalty as Boomers Flock to Rental Market, J.D. Power Finds
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Auto Insurance Customer Satisfaction Stalls Despite $18 Billion in Premium Relief
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Most Customers Believe Digital Experiences Don’t Impact Their Purchase Decisions
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Most Canadians unlikely to recommend their insurance companies
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P&C Insurers Stuck at Providing Only “Good Enough” Digital User Experience: J.D. Power
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Covid-19 Massively Reshaped Trends and Behaviors Across the P&C Insurance Experience
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Surge in Digital Home Insurance Claims during COVID-19 Drives Faster Cycle Times, Improved Customer Satisfaction
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Elevating the insurance customer experience
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Independent Insurance Agents Face Headwinds Brought On by COVID-19 Pandemic
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U.S. Life Insurance Customer Satisfaction Flatlines Despite Pandemic Fears: J.D. Power
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Commercial Lines Insurers Adopting AI and Analytics to Improve Claims Outcomes and Augment Customer Satisfaction
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US Auto Insurance Claims Satisfaction Reaches Record High as Carriers Refine Time-Consuming Processes
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Home Insurance Customer Satisfaction Declines, Opening Door for Insurtech Disruptors
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U.S. Small Business Commercial Insurance Customer Satisfaction Reaches All-Time High
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Canadian Insurance Companies Fall Short of Customers’ Digital Expectations, J.D. Power Finds
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U.S. Auto Insurance Satisfaction Surges as Customers Adopt Direct-to-Consumer Models
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Annuity Writers Focus Tech Strategy on Customer Experience and Transparency
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Canada’s Home Insurers Miss the Mark When Addressing Top Customer Issues
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Balancing Automation and Empathy is the Secret to Customer Satisfaction: LexisNexis Future of Claims Study
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Property claims satisfaction solid for insurers, but many still fall short on CX: J.D. Power
