Insurance-Canada.ca - Where Insurance & Technology Meet

Claims Innovation, Social Business, and Competitive Advantage

As economic stresses, including the soft market, continue for insurance practitioners, leading organizations are looking for innovation in customer service to provide competitive advantages.  Claims offers unique prospects, according to one leading expert.  We feel this is supported by other trends and should be carefully examined. In a recent post in Insurance & Technology, Michael… Read more »

Insurer On-line Marketing Opportunities High, Use Low – Accenture

In an interview with eMarketer, Michael Costonis, Executive Director, Insurance North America for Accenture said that the state of insurance with respect on-line marketing “is probably slightly behind banking, which is really behind the rest of the world in terms of online sophistication of marketing.” According to Costonis, this is in spite of consumer trends… Read more »