- Where Insurance & Technology Meet

The Organizer’s Perk: Being a Fly on the ICTC2016 Wall

Organizing a conference is a lot of work, but it has its perks.   One big one is sitting in on meetings with really smart people talking about present and future challenges and opportunities.  Let me share examples from panels at the 2016 Technology Conference. Hit the Road Our friend, Catherine Kargas, from MARCON, has… Read more »

Consumers’ Views of Digital Insurance Distribution Strategies

Digital distribution is a hot topic for insurers. The advent of new digital options, combined with new potential competitors, has increased the volume of discussion. In our experience, much of this is internally focused, with consumer preferences represented by personal preferences of insurer staff. We recently came across a white paper which focused on consumers’ views… Read more »

Does the Digital Direction Have a Devolutionary Detour?

Last week, at the 2015 Technology Conference, Kimberly Harris-Ferrante, Vice President and Distinguished Analyst at Gartner said that at present, Canadian consumers are not being easily swayed toward the new digital insurance landscape. At the Davos Economic Forum this past January, Google’s Executive Chairman, Eric Schmidt quipped that in the not-too-distant future, the Internet… Read more »

How to Improve Success in Business Transformation

With all of the disruptive factors at play, ‘business transformation’ has become a strategically significant topic. This is healthy, demonstrating that senior leaders are aware of existential challenges. Commentators suggest that while there is a general understanding of the requirements and processes involved in business transformation, several factors are causing a relatively low rate of success, including: underestimating the… Read more »

The Digital Dilemma: What To Do With Persistent Analogs

Here is my “shoemaker’s son” confession:  In the emerging digital environment, I am still a bit of an analog.  While I appreciate lots of digital tools, I still cling  to some 20th-century analog artifacts.  So, to my suppliers, I ask:  As you move to the fully digital world, what will you do about people like… Read more »

Analytics Getting Operational In Intelligent Claims Processing

Analytics capabilities are seen by insurers as essential tools for intelligent claims handling, so much so that technology suppliers are moving to embed analytics offerings within claims administration systems.   Two leading experts, while underscoring the value that analytics can bring to claims handling, offer a cautionary note about over-reliance on silicon tools to the exclusion… Read more »

Can IT Be Aligned with Turbulence?

Within the IT management community, “alignment” has been a hot topic for some time.  If, as some suggest, the insurance industry is on the edge of some fundamental, possibly existential challenges, the question might be, “align with what?” What is ‘Alignment’, Anyway? A frequently cited review of literature by Chan and Reich, ‘IT Alignment: What… Read more »

Will Increased IT Importance Cause A Decline In IT Influence?

With the increased business interest in social media, big data, analytics. legacy modernization and the like, IT is getting significantly more profile at the senior management and board level.  But is this rise in profile masking a decline in IT influence? Marketing Rising Let’s take Marketing, as an example.  As data driven marketing – including… Read more »

Data, Disruption, Discovery, and Dynamics: The 2012 Insurance-Canada Technology Conference

The title of the March 5th 2012 Insurance-Canada Technology Conference (ICTC) was “The New Landscape”.  The underlying theme, driven by presenters, panels, hallway conversations, and awards were 4 Ds:  Data, Disruption, Discovery, and Dynamics. We’ll spend some time in this space reviewing a number of the presentations over the next while, but here are our… Read more »

The New Landscape for Brokers: This Show is For You

Insurance brokers in Canada are facing an unprecedented two-pronged threat:  competition from new distribution models is coming just as a stubborn soft market reduces profitability of business that can be retained.  Technology offers one of the few avenues to address both of these threats:  to allow competitive marketing against direct marketers while improving profitability through… Read more »