- Where Insurance & Technology Meet

Does Customer Engagement Need A Happiness Halo?

With a persistent soft market and heavy competition, insurers and brokers have implemented strategies to differentiate products and services to improve customer engagement. However, new, sophisticated measures are revealing important information that may suggest the significance of consumers’ emotional desires as well as financial needs. More data is coming at #ICXF2017. Customer Engagement Practitioners and industry suppliers have been… Read more »

Is Insurance the Future of InsurTech?

InsurTech is the hot topic this year, and for good reason. In the effort to improve consumer engagement, InsurTech’s new technology-driven construct is showing value. But can we envision base insurance principles being stretched in service of modernity? Customer Experience – Oxymoron or What? Having worked in the industry for a while, I can say… Read more »

23 Hours of InsurTech

Last week, we had a 23-hour opportunity to take stock in our readiness for the digital incarnation of insurance. As that time passed, we found some answers — and many more interesting questions. So we’re planning to do it again with a larger team of experts. Setting the pace and the place setting … Matteo Carbone, Founder and… Read more »

Celent Innovation and Insight Day: Pride and Optimistic Uncertainty

Last week, I attended Celent’s Innovation and Insight Day. I found my (Canadian) nationalistic pride reinforced, my questions about the evolution and impact of FinTech and InsTech addressed, and even a boost for my (American) nationalistic pride. Don’t Forget the Alamo Celent CEO Craig Weber opened the day by describing what he believes is the… Read more »

Broker Connectivity: Can This Circle Be Unbroken?

A recent post on the popular Canadian Insurance Strategy Group’s LinkedIn site generated numerous comments that provided a recap of the past plans, present status, and future desires for broker connectivity.  The result reminded us of the old quip:  “When all is said and done, there is much more said than done.” We would like… Read more »

ICTA: The Jury Is Out And The Winners Are In the Mayonnaise Jar!

The die is now cast.  The winners of the coveted Insurance Canada Technology Awards (ICTAs) have been selected and the results have been sequestered. After the ICTA  jury met earlier this month, a secret ballot was held; the official scrutineer tallied the results, notified the small handful of officials who will be preparing the awards,… Read more »

Profiting From Disruptive Behaviour

At the 2012 Technology Conference (ICTC), Craig Weber, CEO of Celent, discussed “Creative Disruption in Insurance”.  Craig got high marks for his presentation.  Interestingly, some of the conclusions of the presentation dovetail with our read of trends in insurance and technology in Canada. First, what is Creative Disruption?  According to Craig, the next logical… Read more »

Data, Disruption, Discovery, and Dynamics: The 2012 Insurance-Canada Technology Conference

The title of the March 5th 2012 Insurance-Canada Technology Conference (ICTC) was “The New Landscape”.  The underlying theme, driven by presenters, panels, hallway conversations, and awards were 4 Ds:  Data, Disruption, Discovery, and Dynamics. We’ll spend some time in this space reviewing a number of the presentations over the next while, but here are our… Read more »

Modern Technology: Underpinning Insurance Growth, Profitability; Focus of ICTC 2012

Evidence continues to mount that eliminating constraints imposed by legacy systems is less an operational requirement than a strategic necessity for insurance carriers.  This is evidenced by the fact that many of the sessions at the 2012 Insurance-Canada Technology Conference (ICTC) will focus on growth and profitability opportunities only available with modern core technologies. Writing… Read more »

The New Landscape for Brokers: This Show is For You

Insurance brokers in Canada are facing an unprecedented two-pronged threat:  competition from new distribution models is coming just as a stubborn soft market reduces profitability of business that can be retained.  Technology offers one of the few avenues to address both of these threats:  to allow competitive marketing against direct marketers while improving profitability through… Read more »