A Canadian Broker’s E-Signature Success Story

Canadian adoption of emerging technologies like electronic signatures is accelerating, driven by heightened consumer expectations for more efficient business. As a result, insurance brokers looking to remain competitive need to offer their clients the convenience of doing business on their schedule – anytime, anywhere.

E-signature adoption is a clear strategy; it enables brokers to serve clients faster, provides a more convenient and efficient experience, leads to greater customer loyalty and word-of-mouth referrals.

If you're interested in learning how your brokerage can delight customers by adopting e-signatures, attend this complimentary webinar on July 21st at 11am ET and hear how Mitchell & Whale Insurance Brokers have joined other Canadian peers like Gillons, Petley-Hare and Beyond Insurance Brokers in successfully implementing this technology.

In this webcast you will gain insight into:

  • Where to start when adding e-signing to your brokerage;
  • What type of e-signatures work best;
  • Benefits, results and challenges experienced;
  • Lessons learned;
  • Legal and security requirements.

Mitchell & Whale

“A Canadian Broker's
E-Signature Success Story”

Held July 21, 2016

Access Now


Presenters and Moderator

Amanda Ketelaars

Amanda Ketelaars, Operations Manager, Mitchell & Whale Insurance Brokers

With over 20 years in the business, Amanda started her insurance career as a CSR in a brokerage. She quickly became intrigued by how innovation and technology can improve efficiency and customer service. Amanda made the move to the technology side of the industry, working as a Trainer and Consultant for a leading Broker Management System vendor. Amanda has worked with brokerages across Canada implementing efficient workflow, maximizing their use of technology, and promoting the adoption of emerging technologies.

Amanda joined CSIO (Centre for Study of Insurance Operations) where she worked on projects to help identify and implement leading edge technology standards and solutions for the broker distribution channel.

Amanda is now Operations Manager at Mitchell & Whale Insurance Brokers, one of the fastest organically growing brokerages in Ontario, boasting a 70% growth in 2015, while maintaining a very strong retention rate of existing clients. Loving what she does, Amanda continues to implement efficient workflows using existing technology and embraces emerging technologies in search of growth opportunities for Mitchell & Whale.

Andrea Masterton

Andrea Masterton, Director - Corporate Marketing, eSignLive™ by VASCO

Andrea Masterton has been with eSignLive™ since 1999 and holds the position of Corporate Marketing Director. In this role, she oversees industry marketing strategy, market awareness and demand generation within key industry segments, specifically insurance, banking and financial services. Andrea's 15 year experience in the electronic signature market includes producing more than one hundred educational webcasts and seminars, authoring dozens of white papers, and active participation in industry electronic signature and process improvement workgroups such as ACORD, Life Brokerage Technology Committee, Life Insurance Direct Marketing Association and IRI.

Doug Grant

Doug Grant, Partner, Insurance-Canada.ca

A keen analyst of computer and networking evolution for more than 30 years, Doug is cognizant of the changes that are occurring in the Internet insurance world and their impact on the industry.

He has been helping the insurance industry in Canada make effective use of technology for many years. From a business-impact and application perspective, he has helped individual companies and cross-industry groups in both Property & Casualty and Life insurance.

Doug is a founding partner in Insurance-Canada.ca, a leading Canadian insurance resource centre for consumers and insurance professionals alike. As a frequent industry speaker, columnist and consultant, he brings a unique perspective to his sessions and discussions.

About eSignLive

eSignLive™ by VASCO is the electronic signature solution behind some of the world's most trusted brands. Eight of the top 15 carriers in North America use eSignLive to enable more efficient and convenient new business processing, disclosure delivery, claims submissions, policy delivery and more. Carriers, agents, producers and solution providers recognize eSignLive's ability to balance security, compliance and ease-of-use, while automating any workflow. Available in the cloud and on-premises, eSignLive offers a scalable platform to support digital transformation. eSignLive is the trade name of Silanis Technology, a VASCO group company. VASCO is a leader in authentication, e-signatures and identity management. Visit www.esignlive.com.

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