18th Annual Insurance-Canada.ca Technology Conference
“20/20 Foresight: Keys To Success in a Dynamic World”
Feb. 25-26, 2020 — Beanfield Centre, Exhibition Place, Toronto
Save the date: Google / MS Outlook
Slides & Files from ICTC2020
Day One: Tuesday, Feb. 25
Room 200:
Climate Change & Extreme Weather Risk: Is Canada Prepared?
Kathryn Bakos
– Kathryn Bakos, Director - Climate Finance and Science, Intact Centre on Climate Adaptation
• Slides available → Click here to view or download.
Automotive Technology, Road Data and Insurance
Julie Bernadou
– Julie Bernadou, Business Development Manager, Mobileye
• Slides available → Click here to view or download.
Telematics: Overcoming Key Obstacles Facing Canadian Insurers
Daniel Lajeunesse
– Daniel Lajeunesse, CEO, DEL Telematics
• Slides available → visit https://deltelematics.com/ictc2020/.
How Fast Can You Take A Product To Market?
Justin Hamade
– Jeff McCann, Co-Founder & CEO, Apollo Exchange
– Justin Hamade, Chief Technology Officer, Apollo Exchange
Awaiting instructions from speaker(s).
Data and Advanced Analytics Underpin Insurance in the New Decade
Marty Ellingsworth
– Marty Ellingsworth, Senior Analyst, Celent
Awaiting instructions from speaker(s).
• Slides available → Click here to view or download.
Leveraging Third-Party Data for Marketing, Underwriting and Claims
Eric Weisburg
– Eric Weisburg, Vice President - Research and Consulting, Novarica
• Presentation available on request → email Eric Weisburg.
Addressing A Customer Auto Claims Issue With Real-Time Predictive Analytics
Jonathan Spinner
– Jonathan Spinner, AVP - Claims Transformation, National Claims, Aviva Canada
– Dorothy Comber, AVP - Data Science & Analytics, Aviva Canada
– Daryl McGrattan, AVP - Product Analytics and Delivery, Auto Claims, Aviva Canada
• Slides available → Click here to view or download.
Reshaping Insurance With Data, Analytics, ML & AI
Baiju Devani
– Baiju Devani, SVP Data Science & Chief Data Officer, Aviva Canada
– Doug Grant, Partner, Insurance-Canada.ca
Awaiting instructions from speaker(s).
Transforming the Canadian Marketplace: Bringing a European Insurance Perspective to Canada
Pieter Louter
– Pieter Louter, Chief Executive Officer, Onlia
• Presentation available on request → email Pieter Louter.
How To Deliver On The Promise, Avoid The Peril And Solve The Math Of InsurTech's Highest Consumer Ambition
Sheldon Snodgrass
– Sheldon Snodgrass, Insurance Sales Author, Speaker, Coach
• Slides available → Click here to view or download.
4:40pm – ICTA Technology Awards ceremony
5:00pm – Industry Networking Reception
Room 206:
Influencing Insurance Customer Behavioural Risk Factors
Jay Sarzen
– Jay Sarzen, Senior Analyst - P&C Insurance, Aite Group
• Slides available → Click here to view or download.
Proactive Communications: Take CX to the Next Level and Drive Measurable Business Benefits
Eugene Lee
– Eugene Lee, VP - Insurance & Wealth Management Solutions, Hearsay
Awaiting instructions from speaker(s).
Omnichannel Experience Design: What, How, and Why
Anton Abramov
– Anton Abramov, Director Customer Experience, X by 2
As the online/offline divide dissolves, adopting an omnichannel mindset is a useful approach that helps insurers keep customer experience seamless across all touchpoints and interactions.
• Slides available → Visit https://xby2.com/events/.
Developing A Change Management Strategy
Pri Manoharan
– Pri Manoharan, Director, X by 2
• Slides available → Visit https://xby2.com/events/.
InsurTech & IoT: Four Keys to Success
Jack Ott
– Jack B. Ott, Founder & Coach, BolderBlue Leadership
• Presentation available on request → email Jack Ott.
Justin Thouin
– Justin Thouin, Co-Founder & CEO, LowestRates.ca
– Doug Grant, Partner, Insurance-Canada.ca
Awaiting instructions from speaker(s).
Tracy MacDonald
– Tracy MacDonald, President & CEO, Trillium Mutual Insurance Company
– Alec Harmer, President & CEO, HTM Insurance Company
– Deb Van Eyk, President & CEO, Lambton Mutual Insurance Company
– Moderator: Randy Straeten, President & CEO, Cognition+
• Slides available → Click here to view or download.
Bringing Other Industry Experience To Insurance
Dimitrios Argitis
– Dimitrios Argitis, VP & GM - Canada, Keal Technology (A Vertafore Company)
• Presentation available on request → email Dimitrios Argitis.
Day Two: Wednesday, Feb. 26
Room 200:
How The Publishing Industry Is Adapting To Digital Disruption ... Without All The Data
Robert Wheaton
– Robert Wheaton, Chief Strategy & Operations Officer, Penguin Random House Canada
Awaiting instructions from speaker(s).
Insurance Frontiers: From Here To The Horizon
Chris D. Cornell
– Chris D. Cornell, Head of Insurance, KPMG Canada
– Katie Bolla, Partner, Customer and Digital, KPMG
– Neil Parkinson, Corporate Director; Board member of Gore Mutual, Genworth Financial, and Equitable Life
• Slides available → Click here to view or download.
• See also:
→ Insurance frontiers: Here to horizon
→ Revolutionizing insurance
Fireside Chat: Emerging Technology in Insurance
Eric Weisburg
– Eric Weisburg, Vice President - Research and Consulting, Novarica
– Doug Grant, Partner, Insurance-Canada.ca
• Presentation available on request → email Eric Weisburg.
Innovating Beyond Touchpoints And Customer Irritants: Stories From The Field
Erika Bailey
– Erika Bailey, Innovation Designer, The Moment
• Slides available → Click here to view or download.
Three Keys to Innovation Success And One Pitfall to Avoid
Julia Bloom
– Julia Bloom, Founder, Bloom Innovation Consulting
• Presentation available on request → email Julia Bloom.
Innovation, Culture, and Capitalizing on Data
Caroline Abela
– Caroline Abela, Chief Product Owner, Export Development Canada
– Michel El-Khoury, Sr. Manager - Financial Services Consulting, Deloitte
• Slides available → Click here to view or download.
How To Become An Innovation Anticipator Leading The Industry By Using Co-Creation & Co-Innovation
Sven Roehl
– Sven Roehl, Co-Founder, Cookhouse Labs; Head of Innovation, msg global
• Slides available → Click here to view or download.
The Evolution of Innovation in Canadian P&C Insurance
David Arbuthnot
– David Arbuthnot, Director - Innovation Outpost, Wawanesa Insurance
– Daniel Zhan, Innovation Advisor, iA Financial Group
– Moderator: David Gambrill, Editor-in-Chief, Canadian Underwriter
Awaiting instructions from speaker(s).
The Future of Work: Human-Centric Innovation
Joseph D'Souza
– Joseph D'Souza, CEO, ProNavigator
– Greg Smith, Chief Client Officer, Crawford & Company (Canada), Inc.
– Amanda Ketelaars, VP - Operations, Mitchell & Whale Insurance Brokers
– Moderator: Gerald Legrove, Partner, Insurance-Canada.ca
Awaiting instructions from speaker(s).
Room 206:
Digital Can Be Personal: InsurTech For Real People
Amanda Ketelaars
– Amanda Ketelaars, VP - Operations, Mitchell & Whale Insurance Brokers
– Nick Kidd, Director - Business Insurance, Mitchell & Whale Insurance Brokers
• Presentation available on request → email Nick Kidd.
Insurance Innovation: A People Business
Greg Smith
– Greg Smith, Chief Client Officer, Crawford & Company (Canada), Inc.
• Slides available → Click here to view or download.
Working With An Insurance Marketplace aka Exchange
Jeff McCann
– Jeff McCann, Co-Founder & CEO, Apollo Exchange
– Alexandra Spence, Director - Marketing & Operations, Berkley Canada
– Khari Gaynor, Vice President - Digital Marketing, aha insurance
– Doug Grant, Partner, Insurance-Canada.ca
Awaiting instructions from speaker(s).
Innovating Insurance Products and Distribution
Robin Shufelt
– Robin Shufelt, Managing Director, Duuo by The Co-operators
– Mark Morissette, Co-Founder & CEO, Foxquilt
– Bonny van Rest, Chief Marketing Officer, Onlia
Awaiting instructions from speaker(s).
InsurTechs: Winning in the Marketplace
Jiten Puri
– Jiten Puri, Founder & CEO, PolicyAdvisor.com
– Danish Yusuf, Founder & CEO, Zensurance
– Ron Glozman, Founder & CEO, Chisel AI
– Doug Grant, Partner, Insurance-Canada.ca
• Danish Yusuf's slides available on request → email Zensurance.
• Ron Glozman's slides available on request → email Tracy Staniland.
