ICTC2019: Presentation Materials

17th Annual Insurance-Canada.ca Technology Conference

“A New Insurance Order”
Transformation ⇒ Innovation ⇒ InsurTech ⇒ Disruption

Feb. 26-27, 2019 — Beanfield Centre, Exhibition Place, Toronto

Hear how your business will be affected by the forces driving change in – and disrupting – the insurance industry. See how industry leaders and experts have initiated and executed their own programs in response to the upheaval.

Learn from thought leaders addressing a variety of topics, from autonomous vehicles and InsurTech to digital marketing, CX, AI, blockchain, and more.

Index: Day One (Tuesday, Feb. 26)

8:30amClaims sessions:

P&C Insurance Trends And The Implications For Claims
• Roman Ryzer, KPMG

Connecting To Improve Customer Claim Service
• Jonathan Spinner, Aviva Canada
• Rick Yates, Accident Support Services International

Streamlining Claims With AI-Powered Fraud Detection
• Jeroen Morrenhof, FRISS

Cybercrime and The Eventual Cyber Claim
• Neal Jardine, Crawford & Company

Applying A.I. To Improve Policy Lifecycle Management
• Dan Donovan, Shift Technology

12:50pmAuto/Telematics sessions:

Sensing The Driving Scene: Making Driving Safer
• Julie Bernadou, Mobileye

Providing Insurance Options for Auto Drivers
• Robin Joshua, CAA Insurance

Young Drivers, Leaking Water & Fat Dogs
• John Elliott, RSA

Telematics Trends: An Expert Perspective
• Eric Weisburg, Novarica

Insurance In An Autonomous Vehicle World
• Catherine Kargas, MARCON

From UBI to Flying Cars: Mobility and Insurance
• Catherine Kargas, MARCON
• John Elliott, RSA
• Franck Bonny, PMG Technologies
• Patrick Vice, Insurance-Canada.ca

8:30amBroker sessions:

Preparing To Be A Successful Broker Of The Future
• Bo Brown, TechCanary

Starting From Scratch: Customer First
• Steve Livingstone, aha insurance

Millennials & Tech: Re-Shaping Broker Service Delivery
• Sean Morrow, Virtual Insurance Office

Taking Broker-Insurer Connectivity to the Next Level
• Colin Simpson, IBAO
• Kim Opheim, K. Opheim Consulting

An InsurTech Startup: The Digital MGA
• Jeff McCann, Apollo Exchange

Managing For Change In A Transforming Business
• Amanda Ketelaars, Mitchell and Whale
• Sheldon Williams, Dream Insurance

Enabling Better Broker Connectivity
• Tyler Lanoway, Wawanesa

Policy Life-Cycle Customer Service
• Braden Bosch, Nuera Insurance
• Cari Donaldson, SGI CANADA
• David Gambrill, Canadian Underwriter

Equipping Brokers With The Right Products
• Sachin Rustagi, Gore Mutual
• Thomas Accardo, BrokerLift

4:05pmPlenary session:

The Shape Of Insurance In Ten Years
• Mark Breading, Strategy Meets Action

4:40pmICTA Technology Awards ceremony

5:00pmIndustry Networking Reception

Index: Day Two (Wednesday, Feb. 27)

8:30amEmerging Technology sessions:

Transforming Your Business Systems: A Case Study
• Ahsan Siddiqi, X by 2

Getting A.I. Right The First Time
• Stephen Piron, Dessa

AI Innovation Case Study
• Paul Crowe, Symbility
• Stephen Piron, Dessa

The New Insurance Order Value Chain
• Eric Weisburg, Novarica

Blockchain: What Is Its Insurance Potential?
• James Colaço, Deloitte Canada
• Louisa Bai, Deloitte Canada

Realizing Blockchain’s Insurance Potential
• Louisa Bai, Deloitte Canada
• Mike Fitzgerald, Celent
• Lynne vonWistinghausen, Marsh
• Neil Mitchell, Player’s Health Cover

Insurance Potential of Tech Reveals at CES 2019
• Andrew Lo, InsurTech Innovator

Best Practices for Digital Transformation
• Parna Sabet-Stephenson, Gowling WLG
• Firas Al Osman, Deloitte Consulting
• Tyler Lanoway, Wawanesa

Voice: Becoming The Channel Of Choice?
• Joseph D’Souza, CEO, ProNavigator

The Medium and the Message: Voice and Insurance
• David Arbuthnot, Wawanesa Insurance
• Mark Breading, Strategy Meets Action
• Jay Sarzen, Aite Group
• Joseph D’Souza, ProNavigator
• Doug Grant, Insurance-Canada.ca

8:30amInnovation, Marketing & CX sessions:

Marketing Automation Platform & Digital Strategy
• Michael Turcsanyi, Goose Digital
• Bill Pierznik, Act-On Software

Product Development: Managing Obsolescence
• Mike Fitzgerald, Celent

The Three Biggest Innovation Challenges For Insurance
• Simon Chan, Communitech
• David Arbuthnot, Wawanesa Insurance
• Patrick Vice, Insurance-Canada.ca

The Collaborative Future Of InsurTech
• Philippe Lafreniere, Slice
• Peter Primdahl, The Co-operators

The State Of CX & Customer Communications
• Jay Sarzen, Aite Group

Competing On Customer Experience With A.I.
• Brian Alfond, SAS

The Path to 2020: Digital Marketing in Insurance
• Naheed Somji, Economical Insurance

Experience Matters: Honing Your CX Strategy
• Anita Sedgwick, Co.Point Labs

Data: Mining the Real Value
• Greg Purdy, Opta Information Intelligence
• Maureen Tomlinson, Opta Information Intelligence
• Dario Battista, isure

Marketing: How To Spend It
• Jenny Bersinic, Sonnet
• Khari Gaynor, aha insurance
• Michael Turcsanyi, Goose Digital
• Ian Portsmouth, Media Consultant

3:35pmClosing Plenary session:

Technology’s Impact On Insurance – And You
• Mark Breading, Strategy Meets Action
• Jay Sarzen, Aite Group
• Andrew Lo, InsurTech Innovator
• Doug Grant, Insurance-Canada.ca

Day One: Tuesday, Feb. 26

Claims sessions:

P&C Insurance Trends And The Implications For Claims

Roman Ryzer
Roman Ryzer

Roman Ryzer, Executive Director, Insurance, KPMG

Presentation available on request → email Roman Ryzer.

Connecting To Improve Customer Claim Service

Rick Yates
Rick Yates
Jonathan Spinner
Jonathan Spinner

Jonathan Spinner, AVP - Claims Transformation & Strategy, Aviva Canada
Rick Yates, VP - North American Insurance Programs, Accident Support Services International Ltd.

Slides availableClick here to view or download.

Streamlining Claims With AI-Powered Fraud Detection

Jeroen Morrenhof
Jeroen Morrenhof

Jeroen Morrenhof, CEO, FRISS

Awaiting instructions from speaker(s).

Cybercrime and The Eventual Cyber Claim

Neal Jardine
Neal Jardine

Neal Jardine, Senior General Adjuster, Crawford & Company

Presentation available on request → email Neal Jardine.

Applying A.I. To Improve Overall Policy Lifecycle Management

Dan Donovan
Dan Donovan

Dan Donovan, Head of Customer Success, Shift Technology

Presentation available on request → email Rob Potwin, Head of Sales for Canada.

Auto/Telematics sessions:

Sensing The Driving Scene: Making Driving Safer

Julie Bernadou
Julie Bernadou

Julie Bernadou, Business Development Manager, Mobileye

Slides availableClick here to view or download.

Providing Insurance Options for Auto Drivers

Robin Joshua
Robin Joshua

Robin Joshua, VP - Insurance Business Development, CAA Insurance Company

Slides availableClick here to view or download.

Young Drivers, Leaking Water & Fat Dogs

John Elliott
John Elliott

John Elliott, SVP & CIO, RSA

Presentation available on request → email John Elliott.

Current Telematics Trends: An Expert Perspective

Eric Weisburg
Eric Weisburg

Eric Weisburg, Vice President - Research & Consulting, Novarica

Presentation available on request → email Eric Weisburg.

Preparing For The Road Ahead: Insurance In An Autonomous Vehicle World

Catherine Kargas
Catherine Kargas

Catherine Kargas, Vice President, MARCON

Presentation available on request → email Catherine Kargas.

From UBI to Flying Cars: Mobility and Insurance

Catherine Kargas
Catherine Kargas

Catherine Kargas, Vice President, MARCON
John Elliott, SVP & CIO, RSA
Franck Bonny, Vice President, PMG Technologies
Moderator: Patrick Vice, Partner, Insurance-Canada.ca

(No slides used.)

Broker sessions:

Preparing To Be A Successful Broker Of The Future

Bo Brown
Bo Brown

Bo Brown, Executive VP - Sales Engineering, TechCanary

Awaiting instructions from speaker(s).

Starting From Scratch: Customer First

Steve Livingstone
Steve Livingstone

Steve Livingstone, President & CEO, aha insurance

Presentation available on request → email Steve Livingstone.

Millennials and Technology: Re-shaping How We Deliver Broker Services

Sean Morrow
Sean Morrow

Sean Morrow, Co-Founder & CEO, Virtual Insurance Office

Awaiting instructions from speaker(s).

Taking Broker-Insurer Connectivity to the Next Level

Colin Simpson
Colin Simpson
Kim Opheim
Kim Opheim

Colin Simpson, CEO, IBAO
Kim Opheim, President, K. Opheim Consulting Inc.

Awaiting instructions from speaker(s).

An InsurTech Startup: The Digital MGA

Jeff McCann
Jeff McCann

Jeff McCann, Co-Founder & CEO, Apollo Exchange

Presentation available on request → email Jeff McCann.

Managing For Change In A Transforming Business

Amanda Ketelaars
Amanda Ketelaars

Amanda Ketelaars, Operations Manager, Mitchell and Whale
Sheldon Williams, Head of Sales, Dream Insurance

Slides availableClick here to access.

Enabling Better Broker Connectivity

Tyler Lanoway
Tyler Lanoway

Tyler Lanoway, Director - Strategic Initiatives, Wawanesa

Awaiting instructions from speaker(s).

Completing The Circle: Policy Life-Cycle Customer Service

Braden Bosch
Braden Bosch

Braden Bosch, Founder & President, Nuera Insurance Inc.
Cari Donaldson, VP, Customer Experience & Distribution, SGI CANADA
Moderator: David Gambrill, Editor-in-Chief, Canadian Underwriter

(No slides used.)

Equipping Brokers With Products For Various Need-States

Sachin Rustagi
Sachin Rustagi

Sachin Rustagi, Director - Digital Innovation, Gore Mutual
Thomas Accardo, CEO, BrokerLift

(No slides used.)

Plenary session:

The Shape Of Insurance In Ten Years

Mark Breading
Mark Breading

Mark Breading, Partner, Strategy Meets Action

No materials available.

4:40pm – ICTA Technology Awards ceremony

5:00pm – Industry Networking Reception




Day Two: Wednesday, Feb. 27

Emerging Technology sessions:

Stuck With Legacy? A Case Study In Transforming Your Business Systems

Ahsan Siddiqi
Ahsan Siddiqi

Ahsan Siddiqi, Director - IT, Data Strategy & Architecture, X by 2

Slides availableClick here to access.

Getting A.I. Right The First Time

Stephen Piron
Stephen Piron

Stephen Piron, Co-Founder and Co-CEO, Dessa

Awaiting instructions from speaker(s).

AI Innovation Case Study: Symbility and Dessa

Paul Crowe
Paul Crowe

Paul Crowe, CEO, Symbility Intersect; CMO, Symbility Solutions
Stephen Piron, Co-Founder and Co-CEO, Dessa

(No slides used.)

The New Insurance Order Value Chain

Eric Weisburg
Eric Weisburg

Eric Weisburg, Vice President - Research & Consulting, Novarica

Presentation available on request → email Eric Weisburg.

Blockchain: What Is Its Real Insurance Potential?

James Colaço
James Colaço

James Colaço, National Insurance Sector Leader, Deloitte Canada
Louisa Bai, Blockchain Market Lead, Deloitte Canada

(No slides used.)

Realizing Blockchain's Insurance Potential: Panel

Louisa Bai
Louisa Bai

Louisa Bai, Blockchain Market Lead, Deloitte Canada
Mike Fitzgerald, Senior Analyst - Insurance, Celent
Lynne vonWistinghausen, SVP, Head of Operations & Technology, Marsh
Neil Mitchell, Co-Founder & President, Player's Health Cover

Awaiting instructions from speaker(s).

Insurance Potential of Tech Reveals at CES 2019

Andrew Lo
Andrew Lo

Andrew Lo, InsurTech Innovator

Awaiting instructions from speaker(s).

Best Practices for Digital Transformation

Parna Sabet-Stephenson
Parna Sabet-Stephenson

Firas Al Osman, Senior Manager - Digital Strategy & Transformation, Deloitte Consulting
Tyler Lanoway, Director - Strategic Initiatives, Wawanesa
Moderator: Parna Sabet-Stephenson, Partner, Gowling WLG

(No slides used.)

Voice: Could It Become The Channel Of Choice?

Joseph D'Souza
Joseph D'Souza

Joseph D'Souza, Founder & CEO, ProNavigator

Slides availableClick here to access.

The Medium and the Message: Voice and Insurance

David Arbuthnot
David Arbuthnot

David Arbuthnot, Director, Innovation Outpost, Wawanesa Insurance
Mark Breading, Partner, Strategy Meets Action
Jay Sarzen, Senior Analyst - P&C Insurance, Aite Group
Joseph D'Souza, Founder & CEO, ProNavigator
Moderator: Doug Grant, Partner, Insurance-Canada.ca

(No slides used.)

Innovation, Marketing & CX sessions:

The Marketing Automation Platform: The Swiss Army Knife for Your Digital Strategy

Michael Turcsanyi
Michael Turcsanyi

Michael Turcsanyi, CEO, Goose Digital
Bill Pierznik, COO, Act-On Software

Awaiting instructions from speaker(s).

Insurance Product Development: Managing Obsolescence

Mike Fitzgerald
Mike Fitzgerald

Mike Fitzgerald, Senior Analyst - Insurance, Celent

Slides availableClick here to view or download.

The Three Biggest Innovation Challenges For Insurance

Simon Chan
Simon Chan

Simon Chan, Head of Corporate Innovation Thought Leadership, Communitech
David Arbuthnot, Director, Innovation Outpost, Wawanesa Insurance
Moderator: Patrick Vice, Partner, Insurance-Canada.ca

Presentation available on request → email Simon Chan.

The Collaborative Future Of InsurTech

Philippe Lafreniere
Philippe Lafreniere

Philippe Lafreniere, Chief Growth Officer, Slice
Peter Primdahl, VP - Emerging Business Models, The Co-operators

Slides availableClick here to view or download.

CX & Customer Communications: The State Of Insurance

Jay Sarzen
Jay Sarzen

Jay Sarzen, Senior Analyst - P&C Insurance, Aite Group

Awaiting instructions from speaker(s).

Competing On Customer Experience With Artificial Intelligence

Brian Alfond
Brian Alfond

Brian Alfond, Solutions Architect, Global Customer Intelligence Practice, SAS

Awaiting instructions from speaker(s).

The Path to 2020: Digital Marketing in the Insurance Industry

Naheed Somji
Naheed Somji

Naheed Somji, Senior Social Media Specialist, Economical Insurance

Slides availableClick here to view or download.

Customer Experience Matters: Formulating and Honing Your CX Strategy

Anita Sedgwick
Anita Sedgwick

Anita Sedgwick, Innovation and Transformation Strategist, Co.Point Labs

Presentation available on request → email Anita Sedgwick.

Data: Mining the Real Value & Avoiding The Bite Of The Gold Bug

Greg Purdy
Greg Purdy

Greg Purdy, Director, Opta Information Intelligence
Maureen Tomlinson, Senior Vice President, Professional Services, Opta Information Intelligence
Dario Battista, President & CEO, isure

Presentation available on request → email Maureen Tomlinson.

A Marketing Conundrum: How Will I Spend It?

Jenny Bersinic
Jenny Bersinic

Jenny Bersinic, Director - Performance Marketing & Planning, Sonnet
Khari Gaynor, Vice-President - Digital Marketing, aha insurance
Michael Turcsanyi, CEO, Goose Digital
Moderator: Ian Portsmouth, Management and Media Consultant

Awaiting instructions from speaker(s).

Closing Plenary session:

What Technology Will have the Biggest Impact on Insurance? And On You?

Mark Breading
Mark Breading

Mark Breading, Partner, Strategy Meets Action
Jay Sarzen, Senior Analyst - P&C Insurance, Aite Group
Andrew Lo, InsurTech Innovator
Moderator: Doug Grant, Partner, Insurance-Canada.ca

Slides availableClick here to view or download.

Presenters, Panelists and Moderators

For the presentation outlines, please visit the Topics page.

Learn about the presenters, panellists, moderators and hosts on the Faculty page.