INSURANCE INDUSTRY NEWS

FM Resilience Index Adds New Cybersecurity Data
Commercial property insurer FM Global has released the 2025 FM Resilience Index, its yearly ranking of 130 countries and territories by the resilience of their business environments. New in 2025, the index now includes proprietary FM data to provide a comprehensive picture of cybersecurity risk. Read more.

Sfara Improves Fraud Detection With SDK 8
With the release of SDK 8, Sfara provides the tools to better review the data leading to an incident, as well as identify fraud, even at low speeds. Insurance companies now get access to more about for vehicular incidents at all speeds, plus the increased ability to identify fraud, especially at low speeds. Read more.

Crawford Technologies Sets New Benchmark For Transactional Communications Delivery
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, is pleased to announce the release of Sunrise Enterprise, the only cloud-first, real-time, omnichannel digital document conversion and delivery solution designed for large-scale enterprises. Read more.

Accenture, SAP Launch Personalized Learning & Training Services
Accenture is pleased to announce new highly personalized learning and training services from SAP designed to upskill and reskill employees, from the C-suite to the technology team. The new offerings are made possible through the SAP Learning organization's partnership and delivery through Accenture. Read more.

Deloitte Digital, Genesys To Help Organizations Elevate Customer Experience
Deloitte Digital and Genesys®, a global cloud leader in AI-Powered Experience Orchestration, are pleased to announce a strategic alliance to enhance clients' ability to scale loyalty-building customer experiences (CX) and accelerate value from the technology investments. Read more.

Small Business Confidence Plummets Further: CFIB
The long-term small business confidence declined for the third consecutive month, falling below 50 for the first time since April 2024 to 49.5 index points in February, finds the latest Business Barometer® by the Canadian Federation of Independent Business. Read more.

DKI Canada Welcomes DKI Toronto West
DKI Canada is pleased to announce the addition of DKI – Toronto West to its ever-growing group of property restoration professionals. Read more.

GUS Restoration Network Expands In Montreal
GUS is proud to announce the expansion of its network with the opening of two new service points on the island of Montreal, marking a significant milestone in the GUS restoration network's growth and enables it to respond more quickly and effectively to the needs of families impacted by disasters. Read more.

Downs Construction Expands Into Nanaimo
Downs Construction is excited to announce the opening of its new office in Nanaimo, BC, enabling to extend its trusted restoration services to more residents across Vancouver Island. Read more.

Featured job opportunities:

High-Net-Worth Claims Adjuster
Aviva Canada
Vancouver, BC

Claims Advisor – Home Warranty Claims
Aviva Canada
Vancouver / Calgary / Edmonton

In the InsurTech Spotlight this week:

Quandri
Quandri builds digital workers for insurance agencies and brokers. We use modern technologies to automate time-consuming and repetitive processes that are a drain on your business but are important and need to get done – we train a software robot, or digital worker, to do them for you. We're on a mission to repurpose 1,000,000 hours every month so our customers can focus on more meaningful and higher-value work. Learn more.

Calling all InsurTechs! Click here to participate.

From Doug Predict/Detect & Prevent: Auto Telematics Factors related to driving behaviour that have been included in auto insurance modelling, rating and underwriting for decades include driving infractions, distance driven and claims experience. GPS development in the '90s, either handheld or built into vehicles, proved the value of specialized computers and over-the-air signals from satellites. The first patent for using telematics for auto insurance purposes was issued in 1997. Dongles were used to digitally capture and record basic information about location, speed, hard braking, etc. But gathering and submitting the data involved manual steps. By adding real-time transmission of the data, feedback to drivers could be provided frequently, i.e. daily or end-of-trip. This quick turnaround of reporting, with or without some degree of gamification, enabled an opportunity to really influence driver behavior. Subsequent development of smart phone apps to capture and transmit telematics was a large step forward for both convenience and costs. Innovative improvements continue, in the quality of data gathered, the analysis of the data, and the influencing of driver behaviour. Next week, looking ahead. Doug Grant, CIP Partner Insurance-Canada.ca