"Chronicle" weekly newsletter - Where insurance and technology meet

JULY 9, 2024

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Carriers Optimizing Digital Quoting To Address Climate Changes: Keynova Group
Keynova Group is pleased to announce the results of its Q2 2024 Online Insurance Scorecard, an evaluation of 12 of the largest U.S. auto & property insurance carriers' website capabilities. Key trends include advances in digital quoting, capabilities to accommodate evolving weather patterns, and expanded Spanish-language resources. Read more.

iA Financial Group Partners With Clutch
iA Financial Group is pleased to announce its investment in Canadian business Clutch Technologies Inc., which specializes in online sales of pre-owned vehicles. Read more.

Uber Partners With Cambridge Mobile Telematics
Uber has partnered with Cambridge Mobile Telematics (CMT) to roll out its new Advantage Mode program for Uber drivers. Beginning in September, drivers in select U.S. cities will receive higher earnings and more exclusive ride requests based on their CMT driving score. Read more.

Ransomware – A Persistent Challenge In Cyber Insurance Claims: Marsh
With cyber risk firmly embedded as a key concern for organizations of all sizes, effective risk transfer is an increasingly important piece of a successful cyber risk management strategy. Read more.

FirstOnSite Shares Severe Storm & Tornado Preparedness kit
First Onsite Property Restoration, Canada's leading property restoration company, is marking the start of summer with the release of its Severe Storms and Tornadoes Preparedness Kit, providing much-needed advice for commercial and residential property owners, residents and managers amid the summer severe storm season. Read more.

Goose Insurance Rebrands In U.S., Launches SmartBunny App
Goose Insurance Services, the creator of the cutting-edge insurance Super-App, is rebranding in the U.S. with the launch of its new app, SmartBunny Insurance. SmartBunny aims to help tens of millions of underserved consumers, offering a seamless and user-friendly platform for instant insurance coverage. Read more.

Begin Insurance Implements LifesWallet
Begin Insurance is excited to announce the successful implementation of LifesWallet, a cutting-edge digital platform designed to revolutionize the way clients manage their insurance and personal information. Read more.

GUS Welcomes The Restorators
GUS, the largest Canadian network of property restoration professionals, is pleased to announce the addition of The Restorators to its esteemed network of franchise partners. Read more.

Hudson Restoration Expands In Niagara
Hudson Restoration, a leading boutique and eco-friendly property restoration firm, is excited to announce the opening of its new office in the Niagara region. This expansion underscores Hudson Restoration's commitment to providing exceptional service and sustainable solutions across Southern Ontario. Read more.

On Side Supports Restoration Industry Association With Enterprise Canada Membership
The Restoration Industry Association (RIA) is pleased to announce and formally welcome the association's newest Enterprise Canada Member, On Side Restoration. Read more.

Road Rage Heating Up Nationally: RATESDOTCA
A new survey reveals that 56% of Canadian drivers have engaged in or been involved in a form of road rage in the past year, and 83% have observed at least one display of road rage, up five percentage points from 2022. Read more.

Insurance Works

Featured job opportunities:

Assistant Vice President, Pricing (Insurance)
HSB Canada
Toronto, ON

Estate Planning Associate (Financial Security Advisor)
Montreal, QC

CSR - Personal Insurance Services
KRGInsure, a division of RRJ Insurance Group
Kitchener, ON

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Sales Leaders Must Harness the Power of AI While Keeping the Human Touch: Gartner
Gartner Q&A with Adnan Zijadic
As generative AI continues to disrupt the sales landscape, leaders are seeking ways to empower their sellers with the right content and tools to optimize AI capabilities in support of a wider revenue strategy. Despite the buzz, the salesperson role isn't fading -- it's the human in the loop that improves AI accuracy and outputs, and ultimately, buyer understanding. From the Gartner CSO & Sales Leader Conference in Las Vegas, we spoke with Adnan Zijadic, Director Analyst in the Gartner Sales Practice, to discuss how a balanced sales playbook is essential for striking a synergy between the irreplaceable human element and the precision of AI. Read more.

ICEF2024: “Winning With Innovation” – August 28, 2024

InsurTech Spotlight

In the InsurTech Spotlight this week:

Duuo is a digital insurance brand that provides on-demand solutions to meet the needs of Canadians participating in a fast-paced digital economy. Powered by Slice Insurance Cloud Services, Duuo's digital platform uses AI technology to process claims and provides comprehensive cyber security protection of client and insurer information. Learn more.

Calling all InsurTechs! Click here to participate.

From Doug

Homeowners Insurance: Managing Risk

Like auto insurance, home owner, tenant and commercial dwelling insurance has seen a stream of announcements aimed at managing risk. Since the InsurTech revolution began, the pace has quickened dramatically.

Three areas of base-level innovation have enabled progress:

• In computing, tiny sensors can now cost-effectively detect many risk situations; doorbell cameras are just one example.
• Tied with better communications, risk situations can be reported via text, email or voice, or even trigger automatic actions, such as turning off a water supply.
• The data gathered by reported risk episodes now enables the development of better prevention and mitigation solutions.

More accurate data supports insurance industry programs. For example, improved flood maps are helping to better assess individual risks. In conjunction with governments, building codes can be revised to improve the resilience of structures, and community efforts can reduce the potential impact of flooding and other natural events like wildfire, earthquake, etc.

Some companies are themselves undertaking loss control actions for their policyholders. An example is Intact's recent Wildfire Defense Systems pilot to protect dwellings from imminent wildfire threats.

Enhanced insurance-customer collaboration for risk management is here – and growing.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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