INSURANCE INDUSTRY NEWS
Auto & Home Insurance Claims Processes Suffer Digital Growing Pains
The ongoing digital transformation of the property & casualty insurance industry has hit some speed bumps when it comes to customer satisfaction among those who use insurers' digital channels to manage their claims. According to the J.D. Power 2022 U.S. Claims Digital Experience Study, overall satisfaction with the digital claims process declines for a second consecutive year as insurers struggle to manage longer cycle times via digital channels.
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Westland Insurance Launches Digital Platform
Westland Insurance, one of Canada's fastest-growing independent insurance brokers, is pleased to announce the launch of its digital platform, Westland Express Insurance Services Limited.
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Desjardins Acquires Assets From Guardian Capital Group Limited
Desjardins Group and Guardian Capital Group Limited are pleased to announce that they have entered into definitive agreements for Desjardins to acquire Guardian's life insurance, mutual fund and investment distribution networks.
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Westland Insurance Acquires Hyndman Insurance Group
Westland Insurance, Canada's largest independent insurance broker, is pleased to announce its acquisition of Hyndman Insurance Group, Sears Insurance, Hyndman & Company and Hickey & Hyndman. This group of affiliated companies is one of the largest and oldest insurance brokers in Canada, and this acquisition represents Westland's entry into PEI and New Brunswick.
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USAA Leverages CCC To Streamline First Party Casualty Claims Experience
CCC Intelligent Solutions has introduced the CCC® First Party Claim Portal, a new digital capability to streamline and improve the casualty claims process for insurance customers and their policyholders.
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CSIO Advisory Committee, Working Group Advance API Data Standards
CSIO is pleased to announce that the Innovation and Emerging Technology (INNOTECH) Committee and Application Programming Interface (API) Working Group have finalized the business requirements for all 40 use cases on CSIO's 2022 API roadmap.
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TravelTech, InsurTech Providers Team Up in Global Partnership
Blink Parametric is pleased to announce an exciting partnership with travel wellness subscription platform Sanctifly. The two industry leaders in the global InsurTech and TravelTech markets respectively, have joined forces to offer a technology-driven real-time Flight Delay Benefit to Sanctifly travellers across the globe.
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Forward Insurance Managers Launch Cyber Risk Insurance Product
Forward Insurance Managers Ltd. is pleased to announce the launch of a Cyber Risk Insurance product which provides a first- and third-party cyber coverage for small to mid-sized Canadian firms seeking broad protection against loss due to a cyber event.
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CNA Canada Launches Asset Managers Liability Solutions
CNA is pleased to announce the launch of Asset Managers Liability Solutions, designed with clients' evolving and complex needs in mind, written with broad definitions and key extensions, and backed by in-house claims professionals experienced in handling complex claims.
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Desjardins Partners With TELUS Health To Expand Health & Wellness Access
Desjardins Insurance and TELUS Health are pleased to announce a new collaboration that will bring TELUS Health's leading health and wellbeing services to members and other eligible individuals from group insurance plans administered by Desjardins.
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MBC, FGSNA Partner To Expand EcoClaim Certification
MBC Group, a leading Canadian specialty engineering firm announced today their official partnership with First General Property Restoration Services, one of North America's largest restoration networks to train & certify their entire organization on the EcoClaim® Program.
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Pario Acquires Contrast Engineering
Pario Engineering & Environmental Sciences LP, an SCM company and Canada's national provider of forensic engineering and environmental sciences, is pleased to announce its expanded presence in Canada's Atlantic region with the acquisition of Contrast Engineering Ltd.
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WTW Launches Geopolitical Risk Research Programme
WTW, a leading global advisory, broking, and solutions company, has announced the launch of a new research programme focusing on the most significant drivers of geopolitical risk and what global businesses can do to proactively manage these threats.
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