"Chronicle" weekly newsletter - Where insurance and technology meet

MAY 3, 2022

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Grenville Mutual Implements Cognition+ Claims Solution
Grenville Mutual Insurance Company is pleased to announce the successful implementation of the Cognition+ Claims solution, which has digitally transformed their property and casualty management process and improved efficiency. The joint project with Cognition+ Inc. was completed in March and has been heralded by both teams as an overall collaborative success. Read more.

Betterview Adds Wildfire Risk Insights to Platform
Betterview, an InsurTech provider of actionable property intelligence to Property & Casualty insurance companies, is pleased to announce the addition of Wildfire Risk Insights to the Betterview Property Intelligence & Risk Management Platform, including a property-level Wildfire Vulnerability Score and third-party regional hazard data. Read more.

CGIC Launches Enhanced Business Cyber Coverage
Co-operators General Insurance Company is pleased to announce the launch of enhanced cyber insurance coverage for Business policyholders. Cyber Guard protects business owners for unexpected expenses and/or costs of complying with privacy laws if their confidential information is compromised, and lost income or increased operating costs due to a privacy breach event. This coverage is included on eligible Co-operators Business insurance policies. Read more.

QBE North America Launches Specialty Casualty Business
QBE North America is pleased to announce the launch of a Specialty Casualty business as part of its strategy to invest in areas where the insurer can offer distinct advantages to business customers. Read more.

Gallagher Re Debuts Global InsurTech Report
Arthur J. Gallagher & Co. is pleased to announce the release of the inaugural Gallagher Re Global InsurTech Report for Q1 2022. Read more.

Fenris Launches Life Event Monitoring and Alerts Service
Fenris Digital, an insurance data sourcing innovator delivering a suite of API-delivered, SOC2 compliant products, is pleased to announce the release of the company's Life Event Monitoring and Alerts (LEMA) service. Read more.

Canada Jetlines Selects Allianz Global Assistance
Canada Jetlines Operations Ltd., the new all-Canadian, leisure carrier, is proud to announce a partnership with Allianz Global Assistance, a Canadian leader in travel assistance and insurance. This partnership follows Canada Jetlines' unveiling of its first aircraft along with the announcement of Toronto Pearson International Airport as the airline's travel hub. Read more.

Introducing the All-New Property Intelligence Powered by Majesco Analytics
Majesco, a global leader of cloud platform software for insurance business transformation, is pleased to introduce Property Intelligence powered by Majesco Analytics – a new AI/ML-based analytics offering that provides insightful and intuitive property underwriting information including various quantitative risk scores – available as an add-on for Majesco Policy for P&C for Commercial Property and Commercial Package lines of business. Read more.

Climate First For Restoration Company
Hudson Restoration has become the first company in its sector with a net-zero carbon footprint, putting the climate at the forefront of every decision it makes. This was driven by the fact that Canada's building sector accounts for about 17% of national emissions, and that number is rising. Read more.

We Need To Talk About Cannabis And Driving
For the May Traffic Spotlight, SGI and law enforcement are on a joint mission to help drivers understand the laws regarding cannabis when it comes to driving. Read more.

Canadians Admit To Driving Distracted: Travelers
Travelers Canada has announced the results of its 2022 Distracted Driving Risk Survey, revealing that most Canadians engage in dangerous behaviours behind the wheel despite knowing the risks involved. Half of respondents admitted to using a phone while driving, and one in five had a crash or near miss because they were distracted. Read more.

CSIO Celebrates Next Generation Standards, Solutions
At its virtual 2022 Annual General Meeting on April 28, CSIO highlighted all the ways it has helped to ensure the Property & Casualty broker channel continued advancing amid the marketplace's rapid digitization by evolving its proven standards and technology solutions to the next level. Read more.


Capturing Commercial Leads: Benefiting Brokers And Customers
Fuse has simplified business insurance by introducing innovation and automation to specialty markets in order to completely overhaul the commercial insurance process. By cross-utilizing technology partnerships with in-house digital integrations, Fuse has improved data accuracy and dramatically decreased the time it takes to turn a new lead into a marketable submission. Read more.

Improving Customer Service Through Our Brokers
Saskatchewan Mutual Insurance worked with our key technology partners, ISI and Hubio Technology, to develop two new services to improve connectivity with our brokers. With our Policy Inquiry service, we have made key policyholder information in our systems available directly to the broker within their own BMS. We are also enhancing this real-time service to include Straight Through Processing for the Habitational line of business, to quote, bind, and issue new business all in one session, upholding our commitment to exceptional customer service for both the broker and the policyholder. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Six Ways Employee Benefits Brokerages & Advisors Can Grow Their Business
By Cindy Danielson, Simply Benefits
Employee benefits brokerages and advisors that want to beat their competition and grow their block of business can implement some or all of these simple but affordable marketing tactics to grow their client base and revenue.
B2B marketing is a process that takes time, but if you focus on key tactics and measure results, you will make progress. Especially given the pandemic, digital engagement is more important than ever. Read more.

InsurTech Spotlight

In the InsurTech Spotlight this week:

Crawford Technologies
Crawford Technologies is a provider of innovative document solutions that streamline, improve and manage customer communications. With a market-leading focus on accessible documents for the millions of North Americans who are blind, partially sighted or cognitively impaired, Crawford Technologies' AccessibilityNow is a complete platform for the creation and management of accessible insurance documents. Learn more.

Calling all InsurTechs! Click here to participate.

Insurance Works

Featured job opportunities:

Senior Litigation Adjuster
Gallager Bassett Canada Inc.
Calgary, AB / Edmonton, AB / Toronto, ON / Vancouver, BC

Commercial Insurance Account Assistant
HUB International Ontario Limited
Toronto, ON


Canadian Broker Network

CBN members are independent. Some say fiercely independent.

Through CBN guiding principles of innovation, collaboration, and commitment to growth, our members leverage the tremendous value of independence into best possible value propositions for clients, employees and insurer partners.

Visit us at

From Doug

ICTA: Value vs Innovation

Our annual ICTA awards focus on the “value” of a technology implementation.

The nomination must describe the technology used, and the value derived with some quantification being helpful. A small point solution often readily offers quantified benefits more readily than a major system replacement.

Two nominations in this issue – Saskatchewan Mutual (integrating policy inquiry) and Fuse Insurance (the commercial lines lead capture and management process). Both point solutions, with some statistics.

Both are recent implementations, so new or “innovative.” But innovative for Canadian P&C Insurance? One is quite common, so definitely not. The other is closer to industry innovation.

If you were on the jury (keeping in mind the People's Choice Award is just around the corner), would you consider innovation as a value?

• Does the nominee claim innovation as a value?
• Do they describe how being "innovative" is helping their business?
• What weight would you give "innovation" relative to other factors?

Each member of the jury brings his or her own experience and perspectives to determining relative value. More about this year's jury soon.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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