"Chronicle" weekly newsletter - Where insurance and technology meet

DECEMBER 14, 2021

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Generali, Accenture And Vodafone Team To Launch Global Cyber Solutions
Generali Group is teaming with Accenture and Vodafone Business to help create a package of cyber insurance services that help customers quickly and effectively recognize, respond to and recover from cyber threats and incidents. Read more.

Wawanesa Attains CSIO Billing eDocs Certification
CSIO congratulates The Wawanesa Mutual Insurance Company on being the first insurer to earn CSIO's Billing eDocs Certification. By becoming certified, Wawanesa demonstrates their implementation of Billing eDocs meets CSIO Standards. Certification enables the seamless exchange of Billing eDocs between Wawanesa's systems and their broker partners' Broker Management Systems (BMS). Read more.

Canadians Worried About Inflation: Survey
Research from Canada's leading online insurance brokerage finds that less than half of Canadians feel their insurance coverage adequately protects their families from the financial impact of death or illness from COVID-19. While the survey found consumer budgets will be trimmed across the board in 2022, life insurance will be spared from the cutting floor. Read more.

Quadient Inspire Flex Delivers Customer Experience For A Digital-First World
Quadient is pleased to announce the general availability of Inspire Flex R15, Quadient's flagship enterprise omnichannel CCM software solution. The new release advances Inspire's evolution from CCM technology to an expanded solution designed to foster greater Customer Experience Management. Read more.

RSA Picks Kyndryl To Accelerate Cloud Migration
Kyndryl, the world's largest IT infrastructure services provider, and RSA Insurance, one of the world's oldest general insurers, have announced a collaboration to accelerate RSA's digital transformation by executing an enormous data migration project into the cloud. Read more.

Relay Platform Equips Leading Brokerage Hylant With Next-Level Placement Technology
Relay is pleased to welcome Hylant, one of the largest privately held insurance brokerages in the United States, to their award-winning Relay I5 insurance placement platform. Launching first with cyber insurance, Relay I5's highly intuitive interface offers Hylant agents access to cutting-edge functions designed to save time and increase insights – leading to increased new business, higher retention rates and a superior customer and agent experience. Read more.

BOXX, Equifax Partner To Launch Identity Theft Coverage
Toronto-based cyber insurer BOXX Insurance has partnered with Equifax to launch Identity Theft Protection coverage amidst growing cyber safety concerns in what is set to be a record-breaking online holiday-shopping year. Read more.

Gore Mutual Marks Transformation Progress
Gore Mutual Insurance Company has taken significant steps to complete its strategic transformation to become a national insurer. With the national contact centre, the company has expanded its operating model beyond Ontario auto to include personal property insurance services for Ontario and B.C. Gore Mutual has also extended the personal insurance product suite into Guidewire InsuranceSuite in Guidewire Cloud to include policy, billing and claims. Read more.

Protecting Canada's Coastal Communities: Intact Centre For Climate Adaptation
Coastal flooding and erosion are a direct threat to the health and safety of people living in coastal communities, and cause damage to local infrastructure and property. The majority of Canada's coastal population are located along the East (Atlantic) and West (Pacific) coastlines, where sea levels are rising due to effectively irreversible climate change. Action is required now to manage the growing risks to coastal communities. Read more.

The Top 10 Stolen Vehicles In Canada In 2021
Équité Association has released its list of the top 10 stolen vehicles across Canada. For this year's list, équité highlights the following key trends in vehicle thefts: electronic auto theft is on the rise; high-end SUVs continue to be stolen for export; and stolen vehicles are being given false VINs and then sold to unsuspecting consumers. Read more.

Quadient Cloud Software Sees Strong Adoption With Growth In New Customers And Usage
Quadient is pleased to share that its Intelligent Communication Automation cloud-based software solutions business gained more than 2,000 net new customers in the first nine months of the year, with an acceleration in new customer gains in the third quarter. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Techniques Insurance Companies Need to Master for their Future
By Pierre Gagné, Insurance Frameworks Inc.
I do not need to tell you that the financial industry has never been faced with so many changes. Therefore, there is a need for the industry to adopt new techniques and approaches that will facilitate and communicate the strategic decisions being made and ensure traceability throughout the organization. Business Capabilities are the ONE constant linking business strategies, planning, designing, developing and managing organizations, processes and technology. Read more.

InsurTech Spotlight

In the InsurTech Spotlight this week:

PolicyAdvisor is an innovative Canadian online insurance broker providing a digital solution to an archaic industry. Using its modern quoting technology, intuitive design, and real-world advisor expertise, PolicyAdvisor makes insurance buying simpler, straightforward and stress-free. Learn more.

Calling all InsurTechs! Click here to participate.

From Doug

It's time to bid goodbye to 2021, and with this last issue of the Chronicle before the new year, we at would like to wish everyone a happy holiday season.

Year two of COVID-19 has been quite a ride.

Pandemic: Great progress in the vaccine rollout, at least in well-off countries.

Climate change: Reality strikes. After decades of too little action, will we finally act? Or continue to discuss in the face of disaster?

People: Insurance has long fretted about experience being "about to retire". Now every industry faces a talent shortage.

InsurTech: Insurance is beyond the worry that InsurTech startups will disrupt everything. Incumbents are adopting the same InsurTech startup characteristics: culture, customer focus, technology driving innovation. Everyone is becoming an InsurTech.

Ecosystems: The implementation is spreading. To the extent that “embedded insurance” is the end result, will other businesses be embedding insurance, or will insurance be embedding other products and services?

Culture: Social networks offer enormous value; at long last, their ill-use is receiving attention more broadly.

Rate of change (transformation): The world is speeding up. At risk is our mental health; many are paying attention. More is needed.

Now it's time to take a break. Happy holidays! We will return in early January.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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