"Chronicle" weekly newsletter - Where insurance and technology meet

AUGUST 31, 2021

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Apollo Partners With LetUs By RentMoola
Apollo Insurance, Canada's leading online insurance provider, has partnered with LetUs by RentMoola to offer access to immediate digital insurance products that are specifically tailored to the thousands of tenants and landlords who visit their website each month.
Read more.

Crawford® Acquires edjuster Contents Valuation Service and Platform
Crawford & Company®, the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations, has acquired edjuster, a technology-driven field and desktop contents claims handling solutions company. Read more.

Hub To Acquire National Home Warranty Group
Hub International Limited, a leading global insurance brokerage and financial services firm, is pleased to announce that it has signed a purchase agreement to acquire the assets of National Home Warranty Group Inc., a wholly owned subsidiary of Aviva Canada Inc.. Terms of the agreement were not disclosed. Read more.

Modernizing Customer Communications
Despite their investments in customer communication management solutions over the years, insurance companies are feeling the pressure to modernize their customer communication strategies to meet customer expectations in a digital world. For insurance organizations to transform the customer experience, content needs to be dynamic, interactive, persuasive, and mostly importantly, timely. Read more.

Crawford Technologies Accessibility Validator
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, is pleased to announce the addition of AccessibilityNow® Validator, a new tool for testing document accessibility compliance, to its comprehensive AccessibilityNow platform for the creation and management of accessible documents. Read more.

Severe Weather Drives H1 Catastrophe Losses
A deep winter freeze, hailstorms and wildfires contributed to natural catastrophe losses above the previous ten-year average – and the second highest on record for a first half since 2011 – in the first half of this year, according to Swiss Re Institute's preliminary sigma estimates. Read more.

Outdoorsy Debuts Roadmap For Rapid Expansion of Roamly InsurTech Business
Outdoorsy, the most-trusted global online RV rental and outdoor travel marketplace, has announced a key appointment for its InsurTech business, Roamly, as well as international expansion plans and growth areas for its claims business. Roamly, which recently came out of beta in the U.S., provides innovative digital insurance products for recreational vehicle owners, eliminating the commercial exclusion clause that traditionally prevents online rental activity. Read more.

Texas Lawyers’ Insurance Exchange Selects ISI
Insurance Systems Inc. (ISI), a provider of enterprise software solutions to the property & casualty insurance industry, is pleased to announce that Texas Lawyers' Insurance Exchange ("TLIE") has selected to implement ISI Enterprise for its insurance operations. Headquartered in Austin, Texas, TLIE is a leading provider of lawyers' professional liability insurance throughout Texas. Read more.

Arthur J. Gallagher To Acquire Willis Re
Arthur J. Gallagher & Co. is pleased to announce an agreement to acquire the treaty reinsurance brokerage operations of Willis Towers Watson plc. The transaction is expected to close during the fourth quarter of 2021. Read more.

MPI Selects Infosys For Legacy Modernization
Infosys Public Services Inc. is pleased to announce that it will enable Manitoba Public Insurance to digitize driver licensing, vehicle registration, and International Registration Plan services for Manitobans. Infosys has partnered with Celtic Systems to implement the Infosys Celtic Vehicle and Licensing Solution for Manitoba.
Read more.

Billyard Insurance Group Expands In GTA
Billyard Insurance Group is pleased to announce the successful opening of three new branch offices in the Greater Toronto Area: BIG Stouffville, BIG St. Clair, and BIG Thornhill. Read more.

Swiss Re, Climeworks Sign World-First Carbon Removal Purchase Agreement
Swiss Re and Climeworks, a leading specialist in carbon dioxide air capture technology, are partnering to combat climate change and have signed the world's first long-term purchase agreement for direct air capture and storage of carbon dioxide. For Swiss Re, the collaboration marks a milestone towards its goal of reaching net-zero emissions in its own operations.
Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Personal Lines Insurers Tech Plans Reshaping, Accelerating Amid Pandemic
By Mark Breading, Strategy Meets Action
The traditionally stable P&C personal lines insurance industry has been shaken up by the pandemic. Dramatic changes in customer behaviors and patterns fomented by the pandemic and related lockdowns are new experiences for the industry. Driving miles, personal travel, work-from-home mandates, and online ordering and delivery of food and goods combined to create new challenges for carriers. Seismic shifts in claims volumes, support for agents and employees working remotely, and customer demands and expectations for digital interactions required companies to rethink their technology plans. Read more.

InsurTech Spotlight

In the InsurTech Spotlight this week:

SkyWatch.AI uses telematics and AI to provide drone pilots with on-demand, personalized, and flexible drone insurance policies by the hour, month, and year. Our advanced mobile app and web platform allow pilots to customize their coverage and produces documentation instantly. The ability to digitally obtain drone insurance, on the move, allows drone pilots to not only fly with peace of mind, but proceed to their commercial obligations as quickly as possible.
Learn more.

Calling all InsurTechs! Click here to participate.

Insurance Works

Featured job opportunities:

Account Executive/Producer
J.P. Uniac Insurance Broker Ltd.
Mitchell, ON

PL New Business Marketer/Sales
KRGInsure Toronto
Toronto, ON

From Doug

Leadership and Innovation

More than a decade ago I watched a dashcam video of a broker and his wife discussing auto insurance while driving along a country road. It was very creative.

Later at an Technology Conference the same broker – on a panel discussing Broker Management Systems – suddenly went on a rant about the importance of brand. Where was he going?

Jeff Roy, President & CEO of Excalibur Insurance – a member of the Canadian Broker Network – is still at it, providing leadership, influencing, contributing in workgroups (IBAC, IBAO, CSIO....) – pushing everyone to up their game.

Jeff has a knack of putting thirty minutes of good information in a ten-minute presentation. He discusses deploying social media not only for sales but more strategically during the whole customer lifecycle in “Turning social media posts into sales.”

A nod of thanks to Jeff and other similar leaders for pushing us all ahead.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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