"Chronicle" weekly newsletter - Where insurance and technology meet

MARCH 9, 2021

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Google, Allianz, Munich Re To Revolutionize Risk Management In The Cloud
Google Cloud, Allianz Global Corporate & Specialty (AGCS) and Munich Re are pleased to announce a first-of-its-kind collaboration between a major cloud provider and leading cyber insurance companies. The Risk Protection Program is designed to help customers reduce cloud security risk and in turn potentially reduce costs by connecting with two of the world's leading insurers for specialized and enhanced cyber insurance designed exclusively for Google Cloud customers. Read more.

Desjardins Launches Omni Mobile App
Desjardins is proud to announce the launch of its new Omni mobile app, which gives employees a simple and user-friendly way to manage their group benefits and retirement savings plans. Omni Desjardins combines the Claim 360° and Your Way apps to streamline the user experience. Plan members can quickly and easily submit claims, make group retirement savings transactions, and access practical tools and resources. Read more.

A.I. Adoption By Auto Insurers Surges In 2020
CCC Information Services, an AI leader in insurance technology, reports that claims processed using deep learning have increased more than 50 percent year over year. The company also reports that more than 5 million unique claims have been processed using a CCC deep learning AI solution, and the number of claims using two or more of its AI applications has more than doubled year over year. Read more.

Upward Insurance Pricing Momentum To Continue
Aon plc, a leading global professional services firm providing a broad range of risk, retirement and health solutions, has released its Q4 2020 Global Market Insights Report, which finds that insurance pricing is up across most lines and classes globally, as COVID-19 impacts, including the economic downturn, have resulted in heightened underwriting scrutiny and risk aversion from insurers. Read more.

CNA Launches Holistic Cyber Protection
CNA is pleased to announce CNA CyberPrep, a proactive program of cyber risk services designed to help companies take a holistic approach to cyber threats, aiding CNA cyber policyholders in threat identification, mitigation and response. Read more.

New Tool Unearths Insights From Building Permits
Canadian insurers can now use robust analytics from building permits to refine their underwriting and ensure their customers have the property coverage they need as their lives, homes and businesses evolve. These new analytics come from Verisk, a leading global data analytics provider, which has expanded its BuildFax property condition and history solutions into Canada. Read more.

Aon Partnership To Launch Cryptocurrency Pilot
Aon plc has announced a new offering to secure capital through a collaboration with Nayms, an InsurTech platform that supports cryptocurrency investors in insuring crypto-risk. The pilot will mark the first blockchain-enabled placement of insurance ever conducted with regulated, professional insurance entities. Read more.

Integris Group Launches ISI Enterprise Suite
Insurance Systems Inc., a provider of enterprise software solutions to the property & casualty insurance industry, is pleased to announce that Integris Group (formerly CMIC Group) has successfully launched ISI Enterprise for its end-to-end insurance operations. Read more.

Waypoint Adds GNK Insurance Services Inc.
Waypoint Insurance, Navacord's premier Broker Partner in British Columbia specializing in top-tier P&C insurance products unique to life on the West Coast, is thrilled to announce the addition of GNK Insurance Services Inc., effective March 1, 2021. Read more.

Archway Acquires CD Anderson Insurance
Archway Insurance, one of Atlantic Canada's largest and fastest growing insurance brokerages, is pleased to announce its expansion into the New Brunswick Capital Region with the acquisition of CD Anderson Insurance Ltd., effective March 1, 2021. Read more.

Westland Insurance Acquires Dick Agencies Insurance Brokers
Westland Insurance Group is pleased to announce the closing of a new acquisition, Dick Agencies Insurance Brokers, effective March 1. Westland's new retail office, located in Brandon, supports the company's expansion strategy to serve more communities in Manitoba and across Canada. Read more.

Apollo Welcomes VP David Blanchard
Apollo Insurance Solutions Ltd. is pleased to announce that David Blanchard has joined the Apollo team as Vice President of Compliance and Underwriting Operations. Read more.

Group Insurer Third-Party Enrollment Platforms
With younger generations entering the workforce, group life and voluntary benefits are the introduction to accident, health, disability, and life insurance for many employees. Many insurers are looking to build scale and efficiency quickly while gaining share in a market that is already concentrated among a relatively small number of insurers. In a new report, Novarica provides an overview of group life and voluntary/worksite insurer business and technology issues, data about the marketplace, and more than a dozen examples of recent technology investments by insurers. Read more.

Satisfaction With Core Systems Vendors: Survey
Property and casualty insurance carriers worldwide are being asked to provide more customized and personalized experiences for their policyholders, such as quicker and more accurate underwriting decisions or a facilitated claims process. To make this happen, carriers increasingly rely on third-party data and on a core system that can integrate the data into various workflows. Understanding what vendors are doing right and what they could improve upon can help carriers in search of a new core system by showcasing some key elements for purchase consideration. Read more.

IBC Hails Ontario Towing Industry Reforms
Insurance Bureau of Canada has issued a statement congratulating the Ontario government for its commitment to deliver substantial change to the towing industry in the province to tackle rampant fraud and make roads and highways safer for drivers. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

The Digital Journey of Commercial Lines Insurers
By Mark Breading, Strategy Meets Action
Commercial lines insurers are moving forward on their digital journeys, spurred by customer demands and the acceleration of digital capabilities in the world at large. A new SMA research report identifies specific plans for small and mid/large commercial lines insurers related to a variety of digital projects. Read more. Technology Awards (ICTAs)

Last chance to nominate your team for the 2021 Technology Awards!

The deadline is tomorrow – Wednesday, March 10 at end of day – so Start your ICTA nomination today!

Reward your team; highlight your achievements:


For details, visit
Total Experience (TX): The New Frontier
Webinar — Tuesday, March 9

Mobilizing resources to extend the “Customer Experience” to employees and trading partners.

Joseph D'Souza, ProNavigator
David Arbuthnot, Wawanesa Innovation Outpost
Steve Livingstone, aha insurance

Learn more or sign up now.

OneSpan fireside chat: The Rise Of Digital In The Future Of Insurance (March 16, 2pm) ndash; REGISTER HERE

Insurance Works

Featured job opportunities:

CSR Personal Lines - RIBO Licensed
Fava Insurance Brokers Limited
Oakville, ON

Commercial Account Manager
Masters Insurance Limited
Ottawa, ON

From Doug

The Insurance Canada Technology Awards (“ICTAs”) highlight and celebrate the use of technologies that impact insurance. They have been awarded annually since 2010.

Technology has been a significant enabler of change for decades. The volume of data at hand to analyze, the connectivity within the industry for speed and efficiency, the internet facilitating digital communications and self-service functions exemplify the basic technologies. But it is the people who bring out the business value of tech.

New approaches to the operating culture within a business have increased both the number and scope of new initiatives, now facilitating new business models and partnerships that extend into other industries. Most of these advances have a tech component, often significant.

The deadline for ICTA nominations is this Wednesday, March 10. A few have arrived already. Typically, most arrive in the final 48 hours – will the same pattern repeat?

Whatever the number of nominations, we look forward to reading about these successes by brokers, insurers and others involved in the insurance business – and sharing them with you.

For the next couple of days though, pins and needles.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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