"Chronicle" weekly newsletter - Where insurance and technology meet

JUNE 30, 2020

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SSQ Launches Electronic Simplified Life Insurance
SSQ Insurance proudly expands its product offering to include new simplified and guaranteed issue life insurance products. The three new life insurance options let customers get coverage in under 60 minutes via a 100% electronic process. Read more.

Preparing For The Next Distribution Model
Physical distancing has shifted in-person activities to digital and remote channels. This change will affect insurance distribution – and society's relationship with technology – both in the near term and in the longer term as we move toward the "next normal." Read more.

Quadient Launches Solution For Comprehensive Management Of Customer Journeys
Quadient is pleased to announce it has partnered with Kitewheel to offer an enriched solution for managing the customer journey. The new Customer Journey Explorer provides unified management of vital touchpoints, making it possible to measure and optimize each journey to increase customer satisfaction. Read more.

Hi Marley Joins Guidewire PartnerConnect
Hi Marley, a leading communications solution specifically designed for the insurance industry, and Guidewire Software, Inc., the platform P&C insurers trust, are pleased to announce that Hi Marley has joined Guidewire PartnerConnect as a Solution partner. Read more.

CSIO CL Working Group Finalizes Questions For Quoting Small Retail Business
The CSIO Commercial Lines Working Group has finalized a standard set of questions required for underwriting small retail business submissions. Standardizing the questions helps support workflow efficiencies between brokers and insurers by improving the speed of information exchange, and strengthens the value proposition of the broker channel. Read more.

Board-Business Dynamic Exacerbating Cyber Risk
A disconnect between cybersecurity efforts and business functions is putting organizations at risk. The EY Global Information Security Survey finds that 34% of Canadian organizations have yet to fully articulate their cybersecurity risk, compared to 16% of global peers. Read more.

Life Insurers Turn To SaaS Core Systems
While the impact of the COVID-19 pandemic on core transformation projects remains unclear, it has exposed a range of risks and challenges associated with aging technology environments that could impact future state investment strategies. In its 13th annual Novarica Market Navigator report on Life/Health/Annuity Policy Administration Systems, research and advisory services firm Novarica provides an overview of the available policy administration systems and suites for US life/health/annuity insurers, as well as profiles of 23 vendor solutions. Read more.

IBM & SAP Announce New Offerings
IBM and SAP SE are pleased to announce their partnership's next evolution, with plans to develop several new offerings designed to create a more predictable journey for businesses to become data-driven intelligent enterprises. Read more.

Beazley To Offer Live Virtual Event Cover
Specialist insurer Beazley has launched a contingency policy designed to cover event organizers if a transmission failure disrupts or cancels a virtual event. The cover is available on a global basis. Read more.

Sunnybrook & Lumino Connect Patients To Care
Sunnybrook Health Sciences Centre is now offering Lumino Health's Provider Search tool on their patient care pathways website. Lumino Health network is Canada's largest network of providers with access to 150,000 health professionals. Read more.

IBC Hails B.C. Government Strata Reforms
British Columbia has introduced legislation that would bring about significant reforms to how stratas in the province are managed. Insurance Bureau of Canada believes the new measures are an important first step to help improve the insurance market for strata corporations in BC. Read more.

Continuing Education Benefits Professionals
With the majority of the insurance industry working remotely in recent months, CSIO has been able to support brokers in their professional development through online learning. This year, more than 2,200 insurance professionals have participated in CSIO webinars and eLearning courses. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Data and Personalization: How Brokers Can Drive Value with Customer Marketing
By Robyn Croll, Goose Digital
It's no secret marketing has evolved. Thanks to the digital revolution that's been under way for over 10 years, marketing's ability to impact and influence audiences has never been greater. Marketing now has the tools to reach and address leads and customers across the entire buying journey: from initial awareness of your company, products and services to active sales opportunities, through to in-life customer communications. Read more.

The Main (High-Level) Benefits of Relay
By Greg Boutin, Relay Platform
Previously we covered how Relay differs from other so-called “placement platforms”; now let's talk about the benefits. There are many, but they can be categorized into five main themes: capacity, cost, visibility, connectivity, and innovation. Read more.

From Doug

How the world has changed since my last visit to the dentist!

Back around the middle of the lockdown, I chipped a tooth. Last week I booked an appointment, and I went in first thing yesterday.

I received instructions in advance which indicated that the door would be locked; it was. The dental assistant – wearing a face shield and mask – opened the door, asked a few questions, checked my temperature, asked me to put my mask on, and then allowed me to enter.

Beyond reception are the treatment rooms, each with a new hanging plastic flap door added. Inside I could remove my mask – an obvious necessity for dental work.

Other than the dentist and assistants wearing personal protective equipment (PPE), the procedure itself was standard.

Afterward, an escort back to reception (which is protected by a big clear plexiglass barrier) for contactless payment.

Dentistry is back up and running – with some additional steps, but no major changes.

People, businesses and industries are adapting.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry – please contact [email protected].

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