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NOVEMBER 26, 2019

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INSURANCE INDUSTRY NEWS

NKMI Launches Online Quoting With Cognition+
North Kent Mutual Insurance Company is pleased to announce it has launched an Online Quoting Solution for consumers and their agents. The solution provides secure web-based access through the current website, leveraging software solutions provided by the company's longstanding information systems partner Cognition+. Read more.

AXA XL Launches Risk Innovation Incubator
AXA XL Insurance is pleased to announce it has launched Cube, a risk innovation incubator. Cube, the first of its kind, is a six-week programme designed to enable risk managers to work alongside AXA XL risk and innovation experts to develop innovative risk management solutions for their most complex risks. Read more.

Hartford InsurTech Hub 2.0 Launched
Hartford InsurTech Hub is pleased to announce the launch of its newest initiative, Hartford InsurTech Hub 2.0, which is focused on providing innovative solutions to Life, Annuity, Retirement, Long Term Care and Employee Benefits insurers and providers. Read more.

Hippo Expands Offerings With Sheltr Acquisition
Hippo is pleased to announced the debut of its protective home maintenance services for Hippo customers. Through its acquisition of Sheltr, a platform that makes it easy for homeowners to care for their homes, the Hippo family will expand its umbrella of services to include protective home maintenance, starting with home wellness checkups. Read more.

Aon Announces CoverWallet Acquisition
Aon plc has announced that it has entered into a definitive agreement to acquire CoverWallet, the leading digital insurance platform for small and medium-sized businesses. The acquisition provides Aon with additional access to the fast-growing premium digital insurance market for small and medium-sized businesses, as well as the opportunity to leverage CoverWallet's platform to develop and scale innovative digital client experiences that support the firm's Aon United growth strategy. Read more.

Oracle RMS Leverages Apollo Exchange Technology For New Digital Buying Experience
Oracle RMS has announced it will offer a digital insurance buying experience, using Apollo's Exchange technology. Oracle RMS is proud to be able to assist their commercial clients digitally, from quoting insurance, to binding coverage, and delivering policy documents directly by email, in line with modern consumer expectations. Read more.

A.I. For Insurance Distribution Management
Insurance is embracing data analytics as the key to increasing revenue, reducing fraud, improving compliance, and enhancing the customer experience. But it's not intuitively obvious how to go about doing it. Which data do you analyze? What questions should you be asking? How hard will it be to squeeze the answers from the data? A new white paper by David Kelly, Founder & CEO of Bobtrak Inc., offers some guidance. Read more.

Marsh Enhances Cyber Risk Consulting Suite
Marsh is pleased to announce the launch of an enhanced suite of cyber risk quantification consulting capabilities that offer clients new insight into the impact of their cybersecurity investments, powered by Blue[i] Cyber, a new cyber risk analytics engine that integrates Marsh’s market-leading cyber risk quantification models with Secure Systems Innovation Corporation’s patented cyber risk model, X-Analytics. Read more.

Argo Launches Cyber Sphere Solution
Argo Group International Holdings Ltd., an international underwriter of specialty insurance and reinsurance, has launched Argo Cyber Sphere, a breakthrough digital solution for small and mid-sized businesses that combines a range of cyber-risk insurance coverages with full cybersecurity protection. Read more.

Employee Experience Drives Financial Success
A new study by Willis Towers Watson, supported by advanced analytics, reveals for the first time a compelling and predictive link between employee experience (EX) and employer's superior financial performance. Read more.

Heartland Farm Mutual Selects Guidewire Platform
Heartland Farm Mutual Insurance has selected Guidewire InsurancePlatform™ products to modernize its infrastructure and transform the way it does business, and will be deploying the products in an EY iNexus private cloud. Read more.

Insurers Should Integrate Security & Privacy
Insurers need an integrated cybersecurity and data privacy strategy with a CISO at the helm to contend with the growing number regulations, and an open dialogue with regulators about innovation, according to the latest instalment in a new quarterly series by Novarica and Locke Lord LLP. Read more.

Global Autonomous Vehicle Market Set To Surge
By 2023, worldwide net additions of vehicles equipped with hardware that could enable autonomous driving without human supervision will reach 745,000 units – up from 137,000 units in 2018 – according to Gartner, Inc. Read more.

Protecting Commercial Real Estate From Floods
As the commercial real estate industry strives to minimize its exposure to flood risk, a new report from the Intact Centre on Climate Adaptation provides a list of flood-resilience measures that can be implemented by commercial real estate owners and managers to enhance flood resilience and to reduce the potential for property damage, business disruptions, and flood-related injury or loss of life stemming from extreme rain events. Read more.

La Capitale Launches New Disability Claims Management Approach
La Capitale Insurance and Financial Services is launching an integrated disability claims management process that is based on a comprehensive approach to mental health. Three innovative solutions have now been made available to insureds under a La Capitale group insurance plan, enabling them to optimize their treatment and improve their well-being. Read more.

Apollo Exchange Nominated For Innovation Award
Apollo Exchange is pleased to announce it has been nominated in the Best Innovation category in the 17th annual Small Business BC Awards, which recognize the contributions and achievements of BC small business owners. Read more.

WSIB Launches Safety Excellence Program
The Workplace Safety and Insurance Board has announced its new Health and Safety Excellence program, now open for registration, which provides a clear roadmap to help Ontario businesses improve workplace health and safety. Read more.

InnoTech Advisory Committee Maps Out Path Forward
CSIO is pleased to announce that the INNOTECH Advisory Committee had its first full-day working session to identify and agree on major operational issues and challenges and to identify an initial high-level list of solutions to investigate further that may bring benefits to the industry as a whole. Read more.

The Frugal Facts Of Retirement
Nearly half of working Canadians believe there is a serious risk they could outlive their retirement savings, according to the 2019 Sun Life Barometer. Roughly one quarter of retirees describe their lifestyle as “frugal” and nearly three in four report that their retirement is not what they were expecting. Read more.


ICTC2020: “20/20 Foresight: Keys To Success in a Dynamic World” — 18th annual Insurance-Canada.ca Technology Conference — Feb. 25-26, 2020, at the Beanfield Centre, Exhibition Place, Toronto


The Intersection: Insurance-Canada.ca Blog

What's going through the Intersection
of insurance and technology?

A/B Testing In Digital Marketing (Part 2): Testing Offsite Campaigns
By Ian Jeffrey, Breathe Life
Prospecting is a core competency that transcends digital marketing campaigns, but for the purposes of this article I will focus on some of the most popular paid lead-generation tools that are distinct from your website: email marketing and digital advertising. Read more.

Claims – Caught Between a Rock and a Hard Place – No More!
By Karen Pauli, Strategy Meets Action
Despite their fundamental desire to help people, many claims folks have been stuck between the rocks and the hard places of regulatory constraints, inflexible legacy systems, compliance requirements, and a seemingly perpetual cycle of reduced budgets. Until now. Read more.

Climate Change And Impacts On Insurance
By Patrick Vice, Insurance-Canada.ca
I know that there are changes occurring in the atmosphere, some of them anthropogenic, and that these changes have the capacity to disrupt human activities and natural cycles alike. But I always assumed that “business as usual” would continue, for all of us – and the planet. I was wrong. Read more.


Insurance-Canada.ca Technology Awards (ICTAs)

Have you started your ICTA nomination? The deadline is coming up next Wednesday on December 4.

Start your ICTA nomination today!

Share your success story, highlight your achievements, and reward your team.

Start Your Nomination!

For details, visit insurance-canada.ca/icta.


The Broker’s Workstation (TBW) features real-time rating and data exchange for faster, more effective quoting. How does your BMS compare?

TBW: All-in-one BMS with Real-Time Rating

Learn more about our real-time broker and MGA products from Custom Software Solutions.


ICTC2020: “20/20 Foresight: Keys To Success in a Dynamic World” — 18th annual Insurance-Canada.ca Technology Conference — Feb. 25-26, 2020, at the Beanfield Centre, Exhibition Place, Toronto

“20/20 Foresight:
Keys To Success in a Dynamic World”

Feb. 25-26, 2020, in Toronto

Insurance companies and other industry players face new and evolving risks.

Customer expectations keep rising.

ICTC2020 will feature industry leaders and experts who will define the next generation of insurance and risk management.

Explore the implications for achieving exceptional performance in insurance for tomorrow and beyond.

Register Now!

Mark your calendar for Feb. 25-26, 2020:

Sponsorship opportunities are available now – choose what suits your needs and your budget.

For all the latest details, visit insurance-canada.ca/ictc.


Insurance Works

Featured job opportunities:

Senior Compliance Officer
Financial Services Regulatory Authority of Ontario
North York, ON

RIBO Customer Service Representative
InRoads Insurance Brokers Inc.
Milton, ON


From Doug

How can InsurTechs help?

A key focus is the customer experience in claims, speeding up the process from incident and FNOL to settlement, and keeping the customer informed throughout.

Parametric insurance – a relatively new type of insurance – sets a new standard.

In this type of insurance, no claim reporting is needed; rather, external parameters (hence the name) are monitored, and once a threshold is reached, the “claim” process is triggered.

Although there are other examples, such as hail (the trigger) for crop insurance, travel delay is a growing line. Typically, if a flight is delayed more than a set time limit, such as two hours, then actions to help the delayed passenger begin.

For travel delay, one of the InsurTech players – Blink – offers a number of triggers (delay, cancellation, missed connection) and flexible parameters, along with a range of assistance options (real-time notifications, rebooking, lounge access, cash) to their insurance partners, who in turn offer a package to their travel insurance customers.

Canadian companies which have partnered with Blink include Blue Cross (in Ontario and Quebec), TuGo, and Manulife.

The InsurTech delivers an innovative solution and the insurance firm contributes its experience and customer base – all the ingredients for a winning partnership

For a list of InsurTech startups and those becoming InsurTechs, as well as InsurTechs who focus on providing technology and services, check out the InsurTech Spotlight.

Doug Grant, CIP
Partner
Insurance-Canada.ca

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

If you would like to recommend an item for inclusion – with a focus on technology in insurance relevant to the Canadian Property & Casualty insurance industry, please contact [email protected].

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