"Chronicle" weekly newsletter - Where insurance and technology meet

OCTOBER 15, 2019

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Blockchain Transformation Still Years Away
The Gartner 2019 Hype Cycle shows that blockchain is sliding into the Trough of Disillusionment, where interest wanes as experiments and implementations fail to deliver. The market will begin to climb out of this trough by 2021, as technology advances and pragmatic use cases uniquely supported by blockchain continue to roll out. Read more.

Commonwell Deploys Guidewire Platform On Cloud
The Commonwell Mutual Insurance Group is pleased to announce it has successfully deployed Guidewire Software's InsurancePlatform Core and Data products in Deloitte's InsurCloud solution. Read more.

Applied Systems Third-Quarter Rating Index
Applied Systems has announced the Q3 2019 results of the Applied Rating Index™, the Canadian insurance industry’s premium rate index. Third-quarter average premiums for both Personal Auto and Personal Property lines increased in relation to the same quarter in 2018 and also quarter-to-quarter in 2019. Read more.

Messagepoint CCM Solutions On AppExchange
Messagepoint is pleased to announce that its leading Customer Communications Management solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Read more.

IMS Demonstrates Insurance Telematics First
IMS, the insurance telematics technology arm of Trak Global Group (TGG), is now positioned to offer North American and European insurers unprecedented access to the learnings from driver data via TGG’s award-winning Carrot Insurance brand. Read more.

Allianz Care Opens Toronto Branch
Allianz Care has announced the opening of a new office branch in Canada. The office is based in Toronto and is the first operational branch for the company in the region. Allianz Care, the international health brand of Allianz Partners, specializes in providing international health and life insurance and associated health and protection services. Read more.

Finaeo Named A Top 20 Startup By CIX
InsurTech Spotlight company Finaeo has been named one of Canada's top 20 startups by the Canadian Innovation Exchange. CIX hosts an annual awards program to celebrate Canada's most innovative and fastest-growing companies. Read more.

Encircle Releases New Moisture Tool
Encircle has launched a game-changing Moisture tool within the Encircle platform to help restoration contractors efficiently document water damage and determine the best course of action, featuring an intuitive user interface that guides technicians as they enter information. Read more.

Top Disruptors Concerning Tech Companies
Amazon, Apple and Alibaba top the list of companies that tech industry leaders worry most about disrupting their business, according to a new survey by KPMG, which also found that tech leaders rank e-commerce platforms and social networking as the two most disruptive business models over the next three years. Read more.

Autonomous Mobility: The End Of Car Ownership?
Nearly half of car owners would consider giving up car ownership in the future in favor of autonomous mobility solutions, such as self-driving buses or taxis, according to a new report from Accenture. Read more.

Travelers Joins Automated Vehicle Coalitions
The Travelers Companies, Inc. has announced that it has joined the Partners for Automated Vehicle Education coalition and MIT's Advanced Vehicle Technology Consortium. Both organizations work to strategically advance research and public information about automated vehicle and driver assistance technologies. Read more.

Hub International Acquires PDF Financial Group
Hub International Limited, a leading global insurance brokerage, is pleased to announce it has acquired PDF Financial Group Inc. Terms of the transaction were not disclosed. Read more.

Accenture Industry X.0 Acquires Nytec
Accenture is pleased to announce it has entered into an agreement to acquire Nytec Inc., an award-winning product innovation and engineering company headquartered in Kirkland, Washington. Read more.

FIRST Canada Certified Applied Platinum Partner
Applied Systems is pleased to announce that FIRST Insurance Funding of Canada, the industry leader in insurance payment solutions, has become a Platinum Integration Partner. FIRST Canada’s elevation within the Applied Partner Program reflects the significant broker adoption of its premium finance integration with Applied Epic®. Read more.

Data Governance Increasingly Important
Data governance is essential in efficiently using available information to understand performance, generate insights, and comply with data privacy regulations. In a new report, Novarica outlines the business drivers, best practices, and benefits of a data governance program, along with common challenges that insurers may face in their efforts. Read more.

RSA, WWF Partner On Climate Resilience
Increased rates of flooding are taking a toll on Canadians, with one in three worried they will experience flooding in the next 12 months, according to a recent survey from WWF and RSA Canada. But despite growing concerns, flood knowledge among Canadians remains low, and roughly half of Canadians don't know how to protect their home from flooding. Read more.

CatIQ Announces Major Platform Enhancements
CatIQ is pleased to announce the implementation of a series of new features on their state-of-the-art platform, including several powerful visualization tools and a series of new data feeds. Read more.

Sun Life Unveils Healthcare Innovations
More than half of working Canadians have experienced a mental health condition at some point in their life, placing it among the leading causes of disability leave. Sun Life is expanding its suite of digital tools and healthcare innovations to help clients get back to work and live healthier lives. Read more.

Dialogue Launches Virtual Mental Health Program
Dialogue has launched phase II of its Stress Management and Well-Being program. Now available to all employers in Canada, the new program builds on Dialogue's full suite of virtual healthcare services to offer cross-functional resources to employers who wish to provide proactive and convenient mental health and healthcare support to their employees. Read more.

Great-West Life Offers Mental Health Navigator
One in five Canadians believe they needed mental healthcare in the past year, yet one third of them did not get adequate help. To address this critical gap, Great-West Life is pleased to announced the launch of Best Doctors Mental Health Navigator services from Teladoc Health. Read more.

Deloitte Retail Consumer Data Privacy Survey
Retail is at an inflection point with consumer privacy, and nearly half of consumers say they feel they have lost control of their data, according to the results of Deloitte’s new U.S. Consumer Data Privacy study. Read more.

Responsible Investing Becoming Critical
Aon plc's 2019 Global Perspectives on Responsible Investing survey reveals an enormous uptick in the importance of responsible investing from institutional investors across geographies, investor types and firm sizes. Read more.

Driving High Needs To Stop: CAA SCO
As we approach the legalization of edible cannabis products, CAA South Central Ontario is warning that the dangers of cannabis-impaired driving are widely misunderstood. Millions of Canadians have driven high after consuming cannabis, with more than one-quarter feeling ‘very’ or ‘somewhat’ high when they did so. Read more.

How To Winterize Your RV
Summer has come to an end, and for most of us, camping season is over. But before you put your trailer or motorhome in storage, make sure you take the time to protect it for the winter. Extra effort now will protect your vehicle from deterioration and help it will last for many seasons to come. Read more.

Business Intelligence & Insurance Content Survey

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InsurTech Spotlight

The InsurTech Spotlight features insurance practitioners and InsurTech(nology) providers which are – or are becoming – InsurTechs. In the spotlight this week are:

FormHero is a rapidly expanding low-code Smart Forms platform for transforming legacy and paper processes into dynamic and elegant digital experiences. Our clients find that they can replace thousands of hours of effort, per-project, by leveraging FormHero to build their data collection processes. Smart Forms help eliminate paperwork and streamline processes by bringing a pragmatic approach to digital transformation that sees projects come to life in days, not years. Learn more.

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From Doug

IoT and Insurance

The decreasing cost of sensors has enabled all sorts of product innovations. Think of the sensors in a washroom sink that turn water on – or a sensor in a basement that (‘intelligently’) turns off the water supply to the home.

The sensor might generate data or simply be “wired” to cause a single action with a standalone function, as in those examples.

The Internet of Things, however, implies sensors which can communicate via the internet, which by definition implies data, that can in turn be captured, stored, analysed.

Where does insurance come into play?

Adding IoT into a product design in order to gather more data adds cost: sensors, connectivity, communications, data storage & processing, etc.

The product designers must see some value to be derived from this “new, extra” data.

Simplistically, the profit for an insurance product is “Premiums minus Expenses.” Expenses include acquisition, administration, loss and claims processing.

In order to avoid profit erosion when more expense is added to a product – certainly including IoT-enabled sensors – either the premium must increase, or one (or more) of the expense items must decrease.

Increasing the premium without identifying justifiable extra benefits will cause loss of business and possibly adverse selection.

Would most opportunity then be on the expense side? More on this next week.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to technology and innovation in the Canadian insurance industry and marketplace. Subscribe here or view past issues.

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