"Chronicle" weekly newsletter - Where insurance and technology meet

FEBRUARY 26, 2019

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Personal Lines Focused On Transformation
Transformation in the property/casualty personal lines segment has been underway for some time as insurers position for success in the digital age. SMA now observes an important shift in strategy. SMA's latest research report provides details on 13 strategic initiatives and where insurers are in their journeys for each one. Insurer approaches to InsurTech and Emerging Tech are also discussed, based on an SMA survey and observations. Read more.

Perspectives From A Smart Home Owner
The "smart" concept is to be able to secure a building with sensors that can provide safety features and collect information to reduce the risk of water damage, fire damage, or other hazards. And there are so many great advances in the area of smart homes and buildings that it is hard to know what the actual impact has been, or what we might have had to deal with without all these smart features. Read more.

New Strategic Marketing Offering For Brokers
Goose Digital, Canada's leading marketing automation agency, has announced a best-of-breed digital marketing offering for insurance brokers to accelerate new sales, increase customer renewals and referrals, and improve multi-channel customer experiences. Read more.

KPMG Launches AI In Control Framework
As artificial intelligence technologies accelerate business transformation, responsible use and appropriate governance of these tools is paramount. To help organizations manage and evolve AI responsibly, KPMG has introduced AI In Control, a framework supported by a set of methods, tools, and assessments to help organizations realize value from AI technologies while achieving imperative objectives like algorithm integrity, explainability, fairness and agility. Read more.

Group Insurers Investing In Technology
Group and voluntary benefits are a growth market for life insurers, and technology is becoming a key competitive necessity as they seek to streamline customer onboarding and use analytics to drive better performance in underwriting and claims. In a new report, Novarica provides an overview of group benefit providers' business and technology issues, data about the marketplace, and several named examples of recent technology investments by group benefit providers. Read more.

Cloud Platform Adoption Likely To Accelerate
The use of cloud computing platforms has become an area of significant growth in insurance. In a new report, Cloud Computing Platforms in Insurance, Novarica discusses the current use of cloud computing platforms by larger carriers, its benefits and drawbacks, variants and vendors, and the potential for adoption by midsize carriers. Read more.

CSSI Integrates My Proof of Insurance eDelivery
Custom Software Solutions Inc. has launched the integration of CSIO's My Proof of Insurance eDelivery solution within their products – The Broker's Workstation (TBW), The Underwriter's Workstation (TUW) and Intelliquote (IQ). As part of this integration, brokers will be able to securely send customers digital proof of auto insurance (eSlips) for personal and commercial lines without leaving their broker management system. Customers can store their eSlips in their digital wallets on their smartphones. Read more.

Blink Innovation: Successful Canada Launch
Four months after Blink Innovation partnered with Canadian travel insurer Blue Cross in Ontario and Québec, the InsurTech is reporting a significant uptake in the travel delay add-on Serenity Service, with thousands of clients registering for the service. Read more.

APRIL Launches Extended Landlord Protection
APRIL Canada is pleased to announce the introduction of extended Landlord Protection, featuring warranty protection for appliances. Read more.

IBAO Launches New, Modern Brand Image
The Insurance Brokers Association of Ontario has unveiled their new logo and redesigned brand image. See the new logo, created by IBAO design specialist Samantha Chang, on their refreshed website, across IBAO's social platforms Read more.

NFP Acquires Leading Ontario P&C Brokers
NFP, a leading insurance broker and consultant that provides employee benefits, property and casualty, retirement, and individual private client solutions, is pleased to announce that it has acquired Mass Insurance Brokers Limited and Easyway Insurance Brokers Inc. (collectively known as Mass). The transaction closed effective Dec. 24, 2018. Read more.

Flood Risk Awareness Collaboration Gains Ground
The Co-operators has announced multi-year funding for the Partners for Action network at the University of Waterloo's Faculty of Environment to support its continued efforts to inform Canadians about the changing nature of flood risk and equip them with the tools and knowledge needed to prepare, adapt and build their personal and community flood resilience. Read more.

Wildfire, Spills, Quakes Top Threats To Whitehorse
The City of Whitehorse has published its Hazard Identification and Risk Analysis Report online. This report, prepared by Ottawa-based consulting firm Calian Emergency Management Solutions, will help the city prepare for the worst and most likely risks and allow for the creation of exercises and training programs. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Get the Best: The New Insurance Order
Lately, I've been feeling the same way I did as a youngster left alone with a large stock of imported candy. The difference is this time I'm getting early looks at insurance technology tools platforms, methods and mobility. the 2019 Technology Conference, tomorrow and Wednesday (February 26-27) in Toronto. Read more.

17th annual Technology Conference – “A New Insurance Order” – Feb. 26-27, 2019
17th annual Technology Conference
“A New Insurance Order”

You appealed to your insurance consumers to win their business; help them, satisfy them, thrill them, and you will retain it.

Innovation, best practices and up-to-date technologies are key to staying competitive.

It's not to late to register for Day 2 and join us on Wednesday, Feb. 27, for presentations focused on Emerging Technology and on Product Innovation, Marketing and CX, including:

Voice: Could It Become The Channel Of Choice?
Joseph D'Souza, Founder & CEO, ProNavigator

Marketing: How To Spend It
Jenny Bersinic, Director - Marketing, Sonnet
Khari Gaynor, VP Digital Marketing, aha insurance
Michael Turcsanyi, CEO, Goose Digital
Ian Portsmouth, Management & Media Consultant

The State Of CX In Insurance
Jay Sarzen, Sr. P&C Insurance Analyst, Aite Group

Best Practices for Digital Transformation
Parna Sabet-Stephenson, Partner, Gowling WLG
Ian Lee, Digital Transformation Leader, Deloitte
Tyler Lanoway, Director - Strategy, Wawanesa

Register now – or check out the full Wednesday agenda.

ICTC2019: “A New Insurance Order” — 17th annual Technology Conference — Feb. 26-27, 2019 — Beanfield Centre, Exhibition Place, Toronto

From Doug

As this issue of the Chronicle is distributed, ICTC2019 is well underway.

Like any event with 40+ sessions, 60+ speakers, dozens of sponsors, and a lot of delegates, there has been a real team effort to bring it all together.

Below are my wishes for the conference:

• Topics which help insurance practitioners prepare for 2020 and beyond;

• Speakers who add value with new ideas, best practices, and lessons learned;

• Delegates who listen and interact with the speakers;

• That people will mingle and discover new products and services in the Experience Zone;

• Meaningful discussions on all sides, between delegates, faculty members and sponsors;

• That delegates, speakers and sponsors all get good value out of the event – and share their feedback via the conference evaluation!

If you are already registered, thanks for coming – see you there! Tickets are still available for Wednesday – register here.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

Please contact [email protected] if you would like to recommend an item for inclusion.

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