"Chronicle" weekly newsletter - Where insurance and technology meet

JULY 3, 2018

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Insight, Tech, Knowledge Critical To Agility
New research from Accenture has found that most business leaders globally agree that building ecosystems – joining forces with other companies to share data, customers, technology and industry knowledge – is critical to their strategy. Read more.

Insurer Case Studies on Innovation Leadership
Members of the Novarica Insurance Technology Research Council have reviewed more than 30 case studies – now published online – and selected those with the greatest impact in digital, data and analytics, core, and IT infrastructure and practices. Read more.

Bridgeway Delivers Omnichannel With Applied
Applied Systems is pleased to announce that Bridgeway Insurance Inc. has selected Applied omnichannel customer service solutions to increase their value proposition in the competitive insurance landscape. Read more.

Economical Submits Demutualization Plan
Economical Insurance announces that the company's demutualization conversion plan, a detailed document that outlines how Economical intends to convert from a mutual company to a widely-held company with common shares, has been submitted by Economical to its principal regulator, the Office of the Superintendent of Financial Institutions (OSFI). Read more.

Chubb Offers Enhanced Cyber Coverage Globally
Chubb is pleased to announce that it has enhanced its cyber incident response management capabilities and launched two new ways of accessing the service: a mobile application and a dedicated website. Read more.

Employee Engagement A Top Concern For CX
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), nearly 9 in 10 CX executives ranking it as having an equal or greater impact than other factors such as project management and data skills, according to a new survey by Gartner, Inc. Read more.

Trufla Captures Leads For Cheep Insurance
Trufla Technology Ltd. is excited to announce a new facet of our partnership with Cheep Insurance, which is now the first brokerage in Nova Scotia to employ Trufla's truLeads lead management system. Read more.

Applied Systems Releases WebRater 2018 R2
Applied Systems has announced the latest release of its brokerage-branded online customer self-service quoting solution. Applied WebRater 2018 R2 enhances brokerages' lead management processes and further extends online self-service capabilities to drive new business opportunities. Read more.

CatIQ Launches Industry Exposure Database
Catastrophe Indices & Quantification Inc. has launched Canada's first ever insurance Industry Exposure Database (IED), developed with the support of the Canadian P&C industry and in partnership with Zurich-based PERILS AG. Read more.

Duliban Launches Jewelry Insurance Program
Duliban Insurance Brokers has announced the launch of its new Jewelry Protect insurance program, designed to offer a comprehensive stand-alone coverage solution for any item of jewelry. Read more.

La Caisse Invests In BFL CANADA
La Caisse de dépêt et placement du Québechas announced it has acquired a minority interest in BFL CANADA, one of the largest commercial insurance brokers in Canada. This investment will help the company execute its long-term growth strategy and implement its succession plan. Read more.

Canadians Positive On Travel Medical Insurance
Canadians are very positive about travel medical insurance they have purchased. More than 8 in 10 are satisfied with the product and the value it provides, and 98% of travel medical insurance claims in the past year were fully or partially paid. Read more.

Homeowners More Satisfied With Insurers
Homeowners in Canada are more satisfied with their insurance providers despite rising premiums, according to the J.D. Power 2018 Canada Home Insurance Study. Overall satisfaction has risen for the third consecutive year. Read more.

New Impaired Driving Rules Take Effect July 1
As new drug-impaired driving rules take effect in Ontario July 1, CAA South Central Ontario is reminding motorists of the dangers, fines and penalties of drug-impaired driving. Read more.

Impaired Drivers More Likely To Be Caught
Now, more than ever, you're more likely to be caught if you drive impaired. Police remain very focused on catching impaired drivers. And some people need to do a much better job planning a safe ride home. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

Innovators: Get Thee to the Lab!
Digital sales have been the hot topic for a few years now. But while we are developing new tools, we also need to focus on those who use the tools. I recently had the privilege of seeing both in practice at Cookhouse Lab in Toronto in a three-day session – The Future of the Mobile Insurance Agents & Brokers – intended to “create the technical future of the (insurance) sales force to increase customer experience and productivity.” Read more.

“The Digital Future of Insurance: Is Risk Passé?”

Tuesday, August 28, 2018

Trōv – an InsurTech startup providing insurance. New product design. Insurance on demand. The latest technology. Hear Trōv's Co-Founder and Chief Strategy Officer Mark Dowds offer his perspective on ‘Insurers and InsurTechs: Competitors or Collaborators?

Will Trōv come to Canada? Time will tell...

Early-bird rates in effect until July 20.

Register today or see complete details.

ICEF2018 — “The Digital Future of Insurance: Is Risk Passé?” — August 28, 2018 — Executive Forum

From Doug

O Canada – what a birthday celebration! The heat returned here in Southern Ontario for a bit of a scorcher; maybe a “real” summer is in the offing.

We have so much to be thankful for, much of it embodied in the statement “the Canadian way.” Not that we don't have our squabbles. But we accept different opinions. I fervently hope we can avoid being dragged into the binary politics of polarization which seem to be emerging in many places.

Canada has no shortage of entrepreneurial, creative and innovative talent and drive, illustrated across the country.

That's true in insurance too. Leaders have initiated bold changes in all parts of the business, from distribution to product to claims, and services across the board. Canadian-based partners such as those in the Artificial Intelligence field are providing cutting-edge technology tools.

Happy Canada Day!

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

Please contact [email protected] if you would like to recommend an item for inclusion.

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