"Chronicle" weekly newsletter - Where insurance and technology meet

MARCH 13, 2018

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Sun Life Offers Virtual Doctor On Demand
Sun Life Assurance Company of Canada is pleased to announce it is the first Canadian insurer to offer access to coast-to-coast virtual healthcare services to help clients and their loved ones receive convenient access to care. Read more.

Trisura Remains Partner In Broker Identity Program
The Insurance Brokers Association of Canada is pleased to announce that Trisura Guarantee Insurance Company has maintained its support of the Broker Identity Program at the Full Partner level for 2018. Read more.

Lambton Enables Online Auto Quoting
Lambton Mutual Insurance Company is pleased to announce it has extended its digital customer experience by enhancing its personal automobile online quoting, utilizing the Online Quoting Solution from MCCG. Read more.

Allstate Launches Enhanced Water Protection
Allstate Insurance Company of Canada is pleased to announce the launch of Allstate Water Protection, a comprehensive solution designed to provide customers with a unique water coverage package. Read more.

Approach IoT With an Innovation Mindset
Despite inherent challenges posed by the Internet of Things, insurers will likely need to address the IoT in the coming years to keep pace with their competitors, according to a new research report by Novarica. Read more.

AXA To Acquire XL Group
AXA has entered into an agreement to acquire 100% of XL Group Ltd., a leading global P&C commercial lines insurer and reinsurer with strong presence in North America, Europe, Lloyd's and Asia-Pacific. Read more.

Gradient, blueC Partner On Call-Coaching
Gradient Solutions has partnered with blueC to offer outstanding optimization and coaching on blueC's Call Content software, blueButler. Read more.

Echelon Obtains CSIO Certification For eDocs
The Centre for Study of Insurance Operations is pleased to announce that Echelon Insurance has obtained CSIO Certification for Personal Lines eDocs generated by their new policy management system, Passport. Read more.

Hub Acquires Shares Of Desilets
Hub International Limited has announced it has acquired the shares of Desilets Insurance Brokers Ltd. Terms of the acquisition were not disclosed. Read more.

Auto Insurance Needs Urgent Reform
The shocking results of a new Aviva investigation into the impact of auto repair fraud highlights the urgent need to reform the auto insurance system. Read more.

InsureMy, Trak Launch Driving Safety Tool
InsureMy Inc., in partnership with Trak Global Group, has announced the official launch of Drive With Carrot to improve road safety and create a new generation of safer, smarter drivers. Read more.

The Intersection: Blog

What's going through the Intersection
of insurance and technology?

How Failure Generates Success
By Neil Huzinga, Arun Bay Ltd.
I was fortunate enough to have the time to attend the StartUp Grind Global Conference, sponsored by Google (and other big names). Thousands of delegates consisted of tech business-starters and entrepreneurs alongside a collection of well-known founders and pioneers from companies such as Tesla, Canva, PayPal, and Fitbit, giving some fascinating insights. Read more.

Disruption: How Hard Can It Be?
For the last two years, “disruption” has been a clarion call to improve productivity, offer greater product choice, and put control into the customer's hands. Insurers and brokers are expending significant dollars to improve customer engagement and solidify relationships. So, are InsurTechs improving customer satisfaction? Read more.

From Doug

Daylight saving time has “sprung forward,” with the first day of spring soon to follow.

While Halifax enjoys above-seasonal temperatures, the mercury in Victoria, B.C., is below seasonal. Is this climate change in action?

At ICTC2018, sessions on climate change, CX, and AI referenced the weather.

So where does AI connect with weather? Better predictions, improved customer experience and customer engagement.

Watch for the Technology In Action series – events on AI, perhaps touching on weather, and undoubtedly on insurance.

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

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