"Chronicle" weekly newsletter - Where insurance and technology meet

NOVEMBER 1, 2016

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Moore-McLean Acquires Hallmark Group
Moore-McLean Insurance Group Ltd. has announced that it has acquired the assets of Hallmark Insurance Group and its family of companies, creating a new firm with a broad footprint in the GTA and a presence in Kingston. Read more.

Archway to Acquire H.S. Terris
Archway Insurance, one of Atlantic Canada's fastest growing insurance brokerages, is pleased to announce the purchase of H.S. Terris Insurance in Springhill, effective November 1st. Read more.

Vericlaim Launches Operations in British Columbia
Sedgwick and its subsidiary Vericlaim have announced the opening of a new servicing office in the Langley area of metropolitan Vancouver, continuing the expansion of operations across Canada. Read more.

CSIO Launches eDocs Availability Chart
The Centre for Study of Insurance Operations is launching a new tool, the eDocs Availability Chart, which allows members to see which insurance companies have adopted eDocs for Personal Lines, Commercial Lines, and Farm. Read more.

Cyber Insurance Market Watch Survey Results
The Council of Insurance Agents & Brokers has released the findings of its third semi-annual Cyber Insurance Market Watch Survey, providing insights into all aspects of the cyber insurance market. Read more.

Pioneers vs. Settlers: Which Expedition To Join
Due to the ever-shorter cycles of technological changes and shifts, it's time for CIOs to shift the thinking from risk-averse to at least measured risk-taking. So how does a CIO strike the right balance in this brave new world? Read more.

Humania Assurance Launches HuGO Platform
Humania Assurance has launched HuGO, the most advanced underwriting platform available in Canada. HuGO is paperless and uses predictive analytics for assessing life risk, allowing an insurance advisor to offer life term insurance at a competitive price in 15 minutes. Read more.

AIG Expands Property Terrorism Insurance Capacity
American International Group has announced that it has raised its property terrorism insurance limits globally to USD 1 billion. The larger capacity is available to clients on a stand-alone basis or as expanded limits within AIG's Large Limits property insurance offering. Read more.

Marketplace Realities: The Search For Growth
Management, investors and analysts are all looking for growth. But that doesn't make it easy to come by. A benign yet complicated picture emerges as we look closer at industry activity and pricing this year. Read more.

Redefining Insurance: A Scenario-Based Analysis
Celent has released a new report which details a scenario-planning model that can help insurers extract clarity from confusion, as rising customer expectations, advances in technology, and threats from startups continue to push the pace of change in the industry. Read more.

What's Truly Impacting Ontario's Auto Rates?, a comparison site for car insurance rates, has investigated what factors are truly impacting car insurance rates in Ontario, looking at numerous factors that play a role in rising or lowering individual rates. Read more.

Liberty Mutual Develops Cloud-Based Benefits Solution
Leveraging the latest cloud technologies, Liberty Mutual Insurance has brought to life a strategic state-of-the-art single business platform, providing a host of advantages to the insurer's group benefits and individual life and annuity operations. Read more.

An Analytics Checklist To Improve Marketing
David Stodder has created a seven-item best practices list that can help marketing organizations use the full power of their analytics to get the most value from their hard-won and important customer data. Read more.

Xpertdoc Revitalizes Branding to Reflect Growth
Xpertdoc has announced a branding refresh to reflect their continued growth into new verticals such as finance, government and private sector, as well as an expansion of product lines and an increase in staffing. Read more.

U.S. Auto Claims Satisfaction Improves: J.D. Power
Gen-Y customer satisfaction with auto insurance, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study. Read more.

Overdressing Endangers Children In Car Seats
Many Canadian parents may be overdressing their children in child seats during cold weather, according to new poll findings from Allstate Insurance Company of Canada. Read more.

Canadians Altering Travel Plans Over Safety Concerns
Global instability and health concerns are leading Canadians to change their travel plans, according to the Travel Health Insurance Association, and the number of Canadians purchasing travel health insurance increased in 2015. Read more.

The Intersection: Blog

Can Insurers Really ‘Do’ InsurTech?
Common wisdom has it that established insurers are not able to leverage InsurTech – the use of digital technology innovations designed to squeeze out savings and efficiency – with the same efficacy as start-up enterprises. We challenged two assumptions in our last post and will now address the third. Read more.

Why Are They Smiling?

Desjardins's 2016 ICTA

Desjardins General Insurance Group celebrates their recognition for the Ajusto Smartphone App at the 2016 ICTA awards ceremony. Technology by Cambridge Mobile Telematics.

Reward your team. Promote your technology achievement. Celebrate!
Nominate your success today.


Innovation in Financial Services Survey

Contribute to our research in less than 10 minutes, and help Celent:
1. Benchmark the importance of innovation to business strategy across financial services;
2. Identify the alternate innovation delivery models in use;
3. Detail the common barriers to implementation.

Individual responses are confidential, and results are reported at an aggregate level only.
Click here to begin.


ORBiT Annual Members' Meeting
November 22, Insurance Institute of Ontario

The theme this year is the “Roadmap to Speed and Profitability” and the day will feature 4 guest speakers leading sessions on “4 Check Points on your Journey to Create Capacity.”

Register now.

Benchmark IME

Benchmark IME November 2016 Conference
Wednesday, November 23, 2016, 9am - 3:30pm

• Marijuana for Medical Purposes
• Issues in Privacy & Information Management
• “Double Counting” and the Allen and Security National Appeal
• “Material Contribution” vs. “But For” Causation

Details and registration.

From Doug

The term “InsurTech” has leapt onto our radar screens in less than a year. Patrick has shared his perspective on its meaning to insurance in Canada in the blog posts “InsurTech: Threat or Salvation” and “Can Insurers Really ‘Do’ InsurTech?

Our annual Technology Awards (the ICTAs) recognize the use of technology in P&C Insurance in Canada. I suspect most nominations this year will not be InsurTech-based. Why not try your hand at a nomination? Get started here.

Don't eat too many Halloween treats!

Doug Grant, CIP

Doug Grant

The Chronicle weekly newsletter features news, events, and general information relating to insurance, technology, and innovation in the Canadian insurance industry and the marketplace. Subscribe here or view past issues.

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