The Chronicle: Issue 2016-26, June 28, 2016

What's Going Through The Intersection of Insurance and Technology?

Enhancing Digital With Psychology? The Doctor Can Help!
You are designing a website which will provide quotes on a great new product suite. In addition to insurance coverage, this site must link to related products and services that will engage the customer. You're confident in your technical skills, but how do you make it engaging? Perhaps you need a doctor.

As good as the tools are today, competition is increasing. And while attractiveness, refinement and functionality in a website can help consumers get to the right product, what they don't do is provide additional incentive to make the purchase decision. That's where a digital doctor can help.

The Intersection: Blog
The Intersection

an Blog

Complimentary Webinar

eSignLive webinar: A Canadian Broker's E-Signature Success Story
Digital signatures represent a step forward on the digital journey, enabling greater efficiency, faster service, and improved customer satisfaction. Attend this complimentary webinar at 11am E.T. on Thursday, July 21, 2016, and hear how Mitchell & Whale Insurance Brokers have implemented e-signatures.

Business of Insurance

IBM report: Insurance and risk in a digitally interconnected world
When everyone and everything becomes interconnected, new types of risks emerge, and old ones are swept out of focus. “Cyber risk” is the next big thing to keep business leaders up at night, but what can companies do to combat these risks, and how can insurers help them?

Aite Group report on the convergence of cyber insurance and cybersecurity
The market for cyber insurance is still in its infancy, but demand is growing. As risks mutate, insurers are attempting to shield themselves from the silent cyber exposures buried across all of their products while increasing their market share in this emerging segment of commercial insurance.


Novarica: Insurers' digital and data analytics maturity outstripping core capabilities
Insurers' maturity in digital and data analytics capabilities are starting to outpace their core systems, and maturity levels across the industry vary dramatically, according to a new capabilities benchmarking study by Novarica.

Gartner: Corporate “no-cloud” policy will be rare by 2020
By 2020, a corporate “no-cloud” policy will be as rare as a “no-internet” policy is today, according to Gartner, Inc. Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years.


Berg Insight: Telematics policies proliferating in Europe and North America
The number of insurance telematics policies in force on the European market reached 5.3 million in Q4-2015, according to a new research report from the analyst firm Berg Insight. The total is expected to reach 25.8 million by 2020.


BTI Direct to launch customer service mobile app with Applied Systems
BTI Direct Insurance, an independent P&C insurance brokerage, has announced its plans to release a mobile app called MyBTI Insurance to extend its customer service capabilities to mobile users. The app is powered by Applied MobileInsured, the industry's first mobile app that allows brokerages to extend self-service to their insured.

Lussier Dale Parizeau selects Policy Works for commercial growth
Policy Works Inc. is pleased to announce that Lussier Dale Parizeau has chosen the Policy Works commercial management system for its entire commercial-lines portfolio.

“Turning Canadian Insurance Outside-In”: 2016 Executive Forum

Tuesday, August 30, 2016, at the Sheraton Centre Toronto Hotel

Customers are comparing insurance products and services against a wide range of offerings and suppliers, not just competing insurance companies and brokers. The key to success is to meet – and exceed – customer expectations through continuous improvements in the total customer experience.

At the 2016 Executive Forum, HP Exstream's Manager of Product Strategy, Avi Greenfield, will address “Digital Transformation For Insurers” – tackling omnichannel communications for seamless customer experiences – with a focus on technologies and best practices to improve customer satisfaction.

Register now to discover how insurance looks “outside-in.” Take the time to learn from our sponsors, including:

  • Symcor, a bronze sponsor for the 2016 Executive Forum, is one of Canada's leading providers of business processing and client communications management services, supporting major banks, insurance, retail, and telecommunications companies in Canada.

ICEF2016 Sponsors include:



eMarketer: Most Internet Users in Canada visit Facebook daily
Polling by Insights West reveals that more internet users in Canada use Facebook daily than any other social media platform, eMarketer reports.

Accenture study: Keeping up with customers is greatest challenge to brands
More than nine in ten companies are struggling to deliver digital customer experiences that exceed their customers' expectations, according to a new study from Accenture Interactive.

Policy Management

Majesco announces partnership with eGain
Majesco, a global provider of core insurance software, consulting and services for insurance business transformation, has announced a partnership with eGain, a global provider of cloud customer engagement solutions.

Consumer Information

RBC Insurance makes buying travel insurance easier
The days of answering endless, complicated medical questions are gone! RBC Insurance is making it easier for travelers aged 65 years and older to purchase travel insurance with a new, simplified travel medical questionnaire that consists of just seven questions.

IBC: Auto insurance a necessary evil for many Quebecers
While there are more than 5 million vehicles on the roads in Quebec, a new survey conducted on behalf of the Groupement des assureurs automobiles (GAA) indicates that many Quebecers still do not understand how their auto insurance works, with claims settlement in particular a fuzzy concept for most drivers.

IBC emphasizes road safety for World Motorcycle Day
June 21st is World Motorcycle Day, an annual opportunity to celebrate riding while practising road safety.

The Co-operators launches flood insurance in Ontario
Co-operators General Insurance Company has launched ground-breaking new insurance coverage that protects homeowners in Ontario against the most common causes of water damage, including damage caused by overland flooding.

From Doug

Reviewing this issue of the newsletter, I find that with only a couple of exceptions, every item has a technology component. Although there are no stories about major disruption, the incremental innovation is mind-boggling. From simplifying the customer experience to cloud deployment, from customer engagement (telematics) to integrating customer communications, from cyber risk to cyber insurance, technology is integral. Both the e-signature webinar and the blog post “Enhancing Digital With Psychology” (also a session at ICEF2016) reinforce the same point. Technology is but a tool; how we deploy it is what counts, and deploy it we must!

Happy Canada Day everyone! Next year is the big 150.

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