The Chronicle: Issue 2013-26, July 2, 2013


What's Going Through The Intersection of Insurance and Technology?

Does Blackberry Device Management Solve BYOD Issues?
Bring Your Own Device continues to be an unaddressed issue for many corporate IT departments. While Blackberry's recent announcement of functionality to manage non-Blackberry devices looks to some as being an elegant solution to the BYOD issue, other experts advise caution.

Was Customer Relationship Management Killed or Just Renamed?
A quick scan of the journals suggests that the trend called Customer Relationship Management – once the temple that held the Holy Grail of data – seems to have died abruptly in the late 2011. Around the same time, the behemoth known as Big Data began its meteoric rise. Is this a case of premeditated trendicide? Or did our friend CRM go underground and reemerge as the inner soul of a Social Media-driven mega-trend?

The Intersection: Insurance-Canada.ca Blog
The Intersection

an Insurance-Canada.ca Blog


Technology

InEdge: The Six Pillars of Business Intelligence
Insurance Business Analytics consultancy InEdge has released a publication summarizing the conceptual "pillars" upon which successful insurance BI and analytics frameworks are built. From selecting which key performance indicators (KPIs) to display in the BI dashboard, through explicitly storing derived values for improved system response, InEdge states there are six principle means by which BI system can begin to distinguish themselves at the level of infrastructure and framework.

GMC Software Technology: insurance companies lag in delivering modern communications
GMC Software Technology, the award-winning leader in Customer Communications Management and output management, has announced the outcomes of its commissioned research, Insurance Companies Falling Behind In Delivering Modern Communications. Results reveal that insurance organizations still lag behind in developing communications that match shifting consumer behavior.

Consumer Information

Economical Insurance warns of flood-damaged vehicles from Alberta
Economical is cautioning consumers who are looking to buy a used automobile to be aware that vehicles deemed a total loss from the flooding in Alberta will find their way to market for unsuspecting buyers outside Alberta. History has shown that unscrupulous people buy flood-damaged cars, clean them up and sell them at attractive, below-market prices — this is not illegal.

Marketing

IBM: mobile user experience critical despite poor understanding by businesses
A new IBM-sponsored survey of business professionals finds that while chief marketing officers and ecommerce leaders recognize mobile as critical to their business objectives, two-thirds of those same professionals indicate they don't have a strong understanding of the mobile user experience.

Claims

2013 PLR Expo launches website, opens registration
PLR Expo Services Inc. has announced the opening of registration for the 2013 PLR Expo, which will run September 23-25 at the DoubleTree Hilton at the Toronto Airport. The Expo will bring together some of the largest restoration companies from across Canada and the United States.

Policy Management

Accenture releases enhanced version of its Policy Administration software
Accenture has unveiled enhanced versions of its policy administration, claims management and billing software, designed to help property and casualty insurers improve customer service by processing policies and claims more efficiently. The software upgrades are engineered to support faster development of insurance products, increasing speed to market and improving ease of use for the carrier, agents and policy holders.

RSA selects Sapiens reinsurance solution
Sapiens International Corporation, a global provider of innovative software solutions for the financial services industry, has today that Royal and Sun Alliance, one of the world's leading multinational general insurance groups, has selected Sapiens Reinsurance, a comprehensive business management and accounting solution, to manage its Group Reinsurance portfolio.


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