2022 Insurance-Canada.ca Technology Awards
The #ICTA2022 winners were announced June 22, 2022 in a virtual awards ceremony
The People’s Choice Award
The ‘PICTAs’ return once again for 2022. It's your turn to choose the winners; you will be the jury for three People's Choice Technology Awards:
- Browse the contenders below (in alphabetical order) – all of the ICTA nominees are participating this year;
- Cast your ballot by Friday, June 17 (voting has now closed).
- Join us to discover the winners in a virtual ceremony on June 22.
Your voting helps to recognize the organizations whose use of technology is having a positive impact on the business of insurance.
What will be the People’s Choice?
2022 PICTA Winner
Determining Where A Damaged Vehicle Should Be Repaired
Aviva Canada has deployed an analytics-based real-time decision support tool to help its Auto Claim Adjusters select the best possible repair shop for their customers’ damaged vehicles. The tool is plugged directly into the Adjuster’s workflow in Guidewire ClaimCenter and uses over 30 predictive variables to rank the repair shops that are likely to produce the best possible customer and carrier outcomes.
2022 ICTA Runners-Up
First Runner Up
Saskatchewan Mutual Insurance Company
Improving Customer Service Through Our Brokers
At Saskatchewan Mutual Insurance we are deeply connected to the network of brokers who sell our policies and represent us within their communities. Working with our key technology partners, Insurance Systems Incorporated and Hubio Technology, we’ve developed two new services to improve connectivity with our brokers. With our Policy Inquiry service, we have made key policyholder information in our systems available directly to the broker within their own Broker Management System (BMS) – allowing those offices to answer client questions with the click of a button. We are also enhancing this real-time service to include Straight Through Processing for the Habitational line of business, to quote, bind, and issue new business all in one session. By providing immediate confirmation that a policy is bound and issued, and official policy documents available the same day, we are upholding our commitment to exceptional customer service for both the broker and the policyholder.
- Technology by Insurance Systems Inc. (ISI) and Hubio Technology.
Second Runner Up (Tie)
Placing Commercial Insurance Easily
APOLLO delivers a people-first insurance experience through time-saving technology and a deep understanding of the communities we serve. Our proprietary platform, the APOLLO Exchange, allows insurance agents and their customers to purchase policies immediately, from anywhere, on any device. Unlike traditional paper-based processes, APOLLO leverages extensive data and sophisticated algorithms to quote, collect payment, and issue documents for thousands of small businesses and individuals without human intervention. Through agents and embedded finance partnerships, APOLLO is making insurance effortless.
Second Runner Up (Tie)
Advantage In The Cloud
Gore Mutual Insurance Company is one of the first P&C insurers in Canada. Ever since writing the first policy in 1839, the company has adapted to the forces that have shaped the country to protect people, businesses, and communities. In 2019, the company decided that to continue with this mission, a radical and accelerated strategy called Next Horizon was necessary to transform from a financially strong but under-performing regional insurer with outdated operating models to an agile, purpose-driven, digitally-led national insurer, with an entirely new operating model in automobile and personal lines and a highly automated and scalable national contact center. Gore Mutual streamlined process flow for brokers, decreased time to quote, and increased straight-through processing. The company added significant volume in new business each month and increased overall growth by the end of 2021, becoming one of the fastest-growing insurers in the country.
- Technology by Guidewire and Deloitte.
2022 PICTA Nominees
Accident Support Services International (ASSI)
Giving the Police A Helping Hand
Accident Support Services International Ltd. has taken their award-winning software, CROMS (Collision Reporting & Occurrence Management System), and given it an upgrade. CROMS Mobile is a user-friendly web-based application that gives our police partners the ability to complete full collision reports roadside, more accurately and effectively. The implementation of the CROMS Mobile has enhanced the report package for insurers. Collision reports available sooner to our insurer customers expedites the claims handling process allowing insurers to triage claims, reduce costs and enhance the customer experience.
Ai Insurance Organization Inc.
Focusing on Marketing and Lead Management
Ai Insurance developed a tailored BMS/CRM solution using APIs to applications such as PowerBroker for EDI uploads and downloads, QuickBooks for Accounting, premium financing partners for express quoting, etc. We invested in a full-fledged, in-house marketing team in 2020 and in Act-On. Our CRM syncs with Act-On to allow our marketing team to produce tailored communications. Leads are tightly integrated and managed.
We populate the CRM with an abundance of data from Act-On, Google Analytics, TruConversion and heatmap technology to not only make better business decisions, but to also track user behaviour and activities across all connected email and website properties. We have seen many key benefits resulting in a 9% increase in average premium and a 31% increase in gross written premium year over year.
Crawford & Company (Canada) Inc.
Improving Estimates for Property Claims Using Asservio with AI
Asservio is Crawford Platform Solution’s first-ever SaaS offering. Asservio is a leading-edge, digital platform that allows organizations to transform their property estimating quality assurance process. Using automation, an estimate review can be expedited in minutes instead of hours or days. In a matter of four seconds, Asservio scans property estimates and identifies $5,800 in average variances. If those numbers don’t stand-out perhaps its founding story will. Asservio is a product of modern computer science and deep estimate review expertise. The proprietary rules engine is architected by the industry-leading Contractor Connection team, setting it apart from anything else in the market. Asservio empowers anyone to become an experienced estimate reviewer.
Capturing Commercial Leads: Benefiting Our Brokers and Our Customers
Fuse Insurance is a digital commercial insurance brokerage that is paving the way for innovation in Canada’s insurance industry. Fuse combines data-driven partnerships with proprietary software integrations in order to transform the broker daily workflow and bring efficiency to the client experience. Fuse has simplified business insurance by introducing innovation and automation to specialty markets in order to completely overhaul the commercial insurance process. By cross-utilizing technology partnerships with in-house digital integrations, they have improved data accuracy and dramatically decreased the time it takes to turn a new lead into a marketable submission.
- Technology by Calefy Inc..
Improving The Employee Experience
Simply Benefits is Canada's newest and simplest fully digital Employee Benefits provider that partners with experienced advisors to deliver our group health insurance products 100% online to Canadian employers. We are the first Canadian provider to completely digitize the entire onboarding and enrolment process from Advisor to Employee.
Our all-in-one digital benefits solution offers three portals – for Canadian Advisors, Employers, and Employees – to enable each user to take control of their Employee Benefits in one convenient place, 24/7 via desktop or our mobile app. Portal white labelling is also available for advisors and enterprise employers wanting to provide employees with a familiar branded experience.
Discover the results
Discover the winners at 1pm on Wednesday, June 22 – the ICTA and PICTA winners will be announced in a virtual ceremony.