2020 Executive Forum

Digital transformation is triggering innovation and improvement in every part of insurance:

• Priority #1 is to offer self-service and improve the customer experience;
• Insurance processes are increasingly automated;
• "Anytime, anywhere" access to products and services is becoming commonplace for customers, staff and partners.

Simultaneously, InsurTech startups and innovation-oriented incumbents are raising the competitive bar:

• New niches for on-demand, usage- or behaviour-based, and IoT-managed risk products;
• Data: access and analysis using advanced technologies such as APIs, ML, AI;
• Consumer expectations are (still) rising.

Every insurance role is being reinvented, demanding deeper skills, knowledge and specialization. Thriving in this era of dramatic change in insurance is your challenge.

ICEF2020 will bring together industry thought leaders, business innovators and technology experts to explore the current trends and where they are likely to lead. Discuss the competitive forces which can help guide your decisions. Be more prepared for tomorrow.