2015 Executive Forum: Overview

ICEF2015: “Emerging Threats and Opportunities”

Held August 31, 2015, at the Toronto Sheraton Centre

By all accounts, powerful forces are forming just outside the insurance industry's doors. As an executive, you need to decide: Are these going to threaten our enterprise or provide new growth opportunities?

The 2015 Insurance-Canada.ca Executive Forum is designed to help you develop strategies that will allow you to survive and thrive in both scenarios. Update for Brokers: The forum has been approved for six hours of RIBO continuing education credits in the Management category.

We are seeing traditional and non-traditional organizations creating products and distribution strategies to take a portion of premium from established entities. We are seeing other initiatives that will reduce or eliminate risk from existing sources.

The result? The top and bottom line may be smaller for traditional risks, and the competitors will be more targeted and aggressive.

This forum for P&C insurance executives will examine the threats and opportunities facing the industry as we know it in Canada today. As many of the marketplace shifts are already being driven or enabled by advances in technology, insuring customers and helping them to better manage risk will often be influenced by technology as well.

Jump to: Agenda | Presentation Topics | Speakers

At ICEF2015, our faculty will help you take a three-, five-, and ten-year look at the trends in the industry and the directions major players will be taking.

Sharon Ludlow, President of Aviva, will introduce the forum with her perspective on three forces – disruption, consumers and technology – and how, together, those will change the industry. To wrap up the day, a panel moderated by Scott Bielby of CGI will discuss how similar forces may well change the nature of insurance products and how they are processed.

During the day, insurance and technology experts will explore different aspects of the industry and what ongoing or coming changes could mean for different parts of the business: distribution, and how special products may change the game; automotive technologies and the nature of future transportation; and the dawning of a new wave of computing.

Change is already happening more quickly than ever before, and the pace may not let up. This creates threats to the status quo, but it also represents new opportunities.

Agenda

7:45amRegistration
8:30Welcome
8:40Keynote: “Disruption, Consumers & Technology”
Sharon Ludlow, Aviva Canada
9:20“The Evolving Specialty Channel”
Drew Collins, Totten Insurance Group (moderator)
10:00Coffee
10:30“Distinctive Analytics Supporting Data-First Enterprises”
Cindy Maike, Hortonworks
Greg Purdy, Pathway Partners
11:10“Automotive Technology, Transformation and Risk: What Would Henry Do?”
Catherine Kargas, MARCON (moderator)
12:00pmLunch
12:45“Cyber Insurance: The Shape of Risks to Come”
Andrew Bourne, BDO Canada
Eileen Greene, Hub International
1:10“The Intelligent Machine”
Mike Fitzgerald, Celent
1:35“Cognitive Computing, Watson, and Insurance”
Anwar Haneef, IBM Watson
2:00“Will Cognitive Computing Influence Insurance?”
Doug Grant, Insurance-Canada.ca (moderator)
2:25Coffee
2:45“Distribution Revolution”
Patrick Vice, Insurance-Canada.ca (moderator)
3:25“The Looming Componentization of Insurance – Debate!”
Scott Bielby, CGI (moderator)
4:15Closing summary & discussion
4:45Forum ends

Topics

Keynote: “Disruption, Consumers & Technology”

Sharon Ludlow

Sharon Ludlow, President, Aviva Insurance Company of Canada

The insurance industry is ripe for disruption. Whether it’s overly complex products, or inefficient distribution, the industry has lagged behind others in serving customers. Technology is the single biggest enabler in our industry; and it must be embraced.

Come and hear who in the industry may be disrupted, how the disruption could occur, and what critical role technology will play going forward.

Sharon Ludlow Sharon Ludlow is President of Aviva Insurance Company of Canada. Based in Toronto, she is responsible for the company’s strategic direction and business operations in Canada. (More)

“The Evolving Specialty Channel”

Drew Collins

Moderator: Drew Collins, Vice-President – Casualty, Totten Insurance Group
Sean Murphy, President, Lloyd’s Canada
Kareem Sandid, Chief Actuarial Officer, Totten Insurance Group
Maureen Tomlinson, VP – Products & Solutions, SCM

While there are pressures to simplify and commoditize some portion of personal and commercial lines, there are countervailing pressures to address new exposures with highly customized solutions. These specialized risks are offering new sources of revenue, but demand a new set of skills and a sophisticated set of business and technical connections. This session will bring experts from the underwriting, MGA, and Risk/Claims Management communities to describe the drivers for growth in this channel, the skills necessary to serve this market, and the organizational and technology support required to underpin this dynamic community.

Drew Collins is responsible for leading Totten Group’s Ontario Commercial Casualty Unit, as well as acting as a national resource supporting and developing Totten’s industry leading suite of Casualty offerings. (More)

Sean Murphy is President and Attorney in Fact for Lloyd’s Underwriters, acting as Lloyd’s Underwriters’ representative in Canada. His responsibilities include regulatory and compliance activities in Canada, oversight of Canadian coverholders and open market correspondent brokers and market development promoting the Lloyd’s brand in Canada. (More)

Kareem Sandid is a key differentiator for Totten in the Canadian MGA space as Chief Actuarial Officer. Charged with managing and harnessing Totten’s data flows, Kareem drives operational/risk grading efficiencies and supports the business to maximize profitability for insurer-partners. (More)

Maureen Tomlinson has been part of the insurance industry for 17 years and with SCM for the past two. She is responsible for the day-to-day operations and running of SCM data and analytical products and solutions for the P&C industry, managing relationships and overseeing R&D projects. (More)

“Distinctive Analytics Supporting Data-First Enterprises”

Cindy Maike

Cindy Maike, GM – Insurance Solutions, Hortonworks
Greg Purdy, Managing Partner, Pathway Partners, Ltd.; getClarity, Inc
Patrick Vice, Partner, Insurance-Canada.ca

Changes in technology and methods for handling Big Data are allowing insurers new perspectives and actionable insights. Managing risk, controlling claims, and fostering customer engagement need not be discrete endeavours. This panel will discuss the impact of utilizing advance analytics to provide a single view of the business and enabling predictive modeling to create a new future.

Cindy Maike is GM of Insurance at Hortonworks, and is responsible for the center of excellence for insurance and the go-to-market strategy for the industry. (More)

Greg Purdy co-founded Pathway Partners Ltd. in 2008. He has more than 25 years of experience in the insurance technology marketplace, including 17 years as CEO of Applied Systems Canada. (More)

Patrick Vice is a founding partner of Insurance-Canada.ca, currently serves as Director of Products and Services, and sits on the company’s Advisory Board. He has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. (More)

“Automotive Technology, Transformation and Risk: What Would Henry Do?”

Catherine Kargas

Catherine Kargas, Vice President, MARCON
Bob Burrows, CEO, G4 Apps Inc.; Executive Committee Member, APMA Connected Vehicle Working Group
Matthew Turack, President, CAA Insurance & Orion Travel Insurance
Jessica Mahon, Team Leader, Special Projects, Ontario Ministry of Transportation

Vehicles, along with their owners and drivers, are on the cusp of a radical, technology-driven transformation of form and function, the likes of which have not seen since the perfection of the assembly line in Highland Park, Michigan. As a result, insurers are facing unprecedented threats and unique opportunities. In addition governments and regulators are responding to changes in operation and risk to ensure public interest is served, placing additional challenges to insurers. This session will bring representatives from the technology, manufacturing, regulatory / government communities to provide a fulsome discussion of future scenarios impacting insureds, insurers and intermediaries.

As with Henry Ford’s innovation, leading to a century dominated by the personal automobile, the outcomes of experiments and pilot projects underway now will define the next era of transportation, insurance, and risk management/financing. Recognized expert Catherine Kargas of MARCON will lead the panel.

Catherine Kargas is a business strategist with over 25 years of experience providing consulting advice to executives in the insurance, transportation (with an emphasis on alternative propulsion technologies) and energy sectors. She is the Vice President of the management consulting firm, MARCON. (More)

Bob Burrows is the founding CEO of G4 Apps. With experience and insight from roles managing global businesses at Motorola and Magna International as well as senior executive roles in technology and sales, Bob focuses on bringing new technologies and services to improving vehicle safety, mobility and sustainability. (More)

Matthew Turack has more than 16 years of insurance experience, during which time he has successfully led teams of underwriters, actuaries, claims and sales/service professionals in product design, rate making and the development of risk models. (More)

Jessica Mahon is a Team Leader, Special Projects with MTO’s Road Safety Policy Office, where she is the lead advisor on the Impaired Driving, Distracted Driving, Autonomous Vehicles, and the Collection of Defaulted Provincial Offences Act Fines files. (More)

“Cyber Insurance – The Shape of Risks to Come”

Andrew Bourne

Andrew C.M. Bourne, CPA, CMA, DIFA, CFF; Partner, BDO Canada
Eileen Greene, Vice President and Partner, Hub International

While there has been significant discussion about exposures and tools to mitigate and finance risks, most experts believe that cyber claims and insurance are in their infancy. However, the maturation process has started. In the US, claims and coverage are expanding beyond financial indemnification and into operations.

This session will draw on the expertise of the panelists to outline likely scenarios for Canadian insureds’ requirements and the opportunities that will be presented to insurers.

Eileen Greene joined Hub International in 2007 in an executive sales position and in 2010 was appointed Vice President and Partner. (More)

Andrew C.M. Bourne has exclusively practiced in the field of forensic and investigative accounting for over ten years. He heads up BDO Canada’s Investigative Due Diligence Practice. (More)

“The Intelligent Machine”

Mike Fitzgerald

Mike Fitzgerald, Senior Analyst – Insurance, Celent

Will robots replace knowledge workers in insurance as they have in manufacturing? Can machines do work that we have always assumed must be performed by a human? Will the past promises of artificial intelligence be realized this time?

There are a growing number of solutions which are now entering the general business community that claim to be the next wave of computing. According to some proponents, these will be as fundamental a change as the combustion engine or electricity. They include techniques such as artificial intelligence, cognitive computing, and virtual reality.

How much of this is hype and how much is real? What will the opportunities and threats be and how should business leaders prepare for them now?

This discussion will provide a baseline of understanding for the insurance professional about the different components of these new computing platforms. It will also include examples of challenges which are well suited for use with these emerging tools.

Participants will gain a better understanding of this emerging technology as well as a way to identify how they might help an insurer improve service and profits.

Mike Fitzgerald is a senior analyst with Celent’s Insurance practice and is based in Cary, North Carolina. He has specific expertise in property/casualty automation, operations management and insurance product development. (More)

“Cognitive Computing, Watson, and Insurance”

Anwar Haneef

Anwar Haneef, Financial Services Partner, IBM Watson

The rise of the empowered digital consumer, the proliferation of data, and the need to scale businesses while containing costs pose increasing challenges to insurers today. The ability to provide a personalized, consistent experience to customers, at scale, is essential in this competitive environment. Expertise needs to made available across the enterprise to ensure knowledge workers are more productive. These issues, along with the need to make better sense of vast amounts of data, are challenging insurance participants. Are you at risk of disruption by innovative players?

Watson – IBM’s cognitive system – is enabling a new era of computing, in which apps and systems interact seamlessly with consumers through natural language, enhancing and scaling human expertise and learning with continuing use and new information. Anwar will address:

  • What do we mean by cognitive computing?
  • How can cognitive computing help you reach the next level of customer engagement – and beyond?
  • How are innovators in the insurance industry already leveraging Watson – and what benefits are they experiencing?

Anwar Haneef is a lead Partner in Watson’s Financial Services practice and works with leading Financial Services organizations around the globe to help them create a competitive advantage through Cognitive Computing. Based out of San Francisco, Anwar has 15 years of experience advising senior business and technology leaders. (More)

“How Will Cognitive Computing Influence Insurance?”

Doug Grant

Moderator: Doug Grant, Partner, Insurance-Canada.ca
David Crozier, President & CEO, Everest Insurance Company of Canada

Mike Fitzgerald, Senior Analyst – Insurance, Celent
Anwar Haneef, Financial Services Partner, IBM Watson

Some have predicted that cognitive computing will result in the biggest upheaval since the advent of the programmable computer more than half a century ago. Early insurance adopters are already getting their feet wet; where and when might it fit into your plans?

Would this serve as an adviser to your professionals in specific areas like auto disability claims or complex commercial underwriting? Or as support to your distributors, whether brokers, agents, or your own CSRs? Or as the first level of contact for service requests – claims, policies or billing? Or do you task it with problems that you don’t have the resources to tackle today? The members of this panel will explore these questions along with some of the hurdles and possibilities around cognitive computing.

David Crozier is president and chief executive officer as well as chair of the Investment Committee of the Board of Directors for Everest Canada, one of Canada’s fastest-growing specialty property and casualty companies. (More)

Mike Fitzgerald is a senior analyst with Celent’s Insurance practice and is based in Cary, North Carolina. He has specific expertise in property/casualty automation, operations management and insurance product development. (More)

Anwar Haneef is a lead Partner in Watson’s Financial Services practice and works with leading Financial Services organizations around the globe to help them create a competitive advantage through Cognitive Computing. Based out of San Francisco, Anwar has 15 years of experience advising senior business and technology leaders. (More)

Doug Grant is a founding partner in Insurance-Canada.ca, a leading Canadian Insurance resource centre for consumers and insurance professionals alike. He has been helping the insurance industry in Canada make effective use of technology for many years. Doug organizes and hosts regular Insurance-Canada.ca industry events. (More)

“Distribution Revolution”


Eileen Greene

Moderator: Patrick Vice, Partner, Insurance-Canada.ca
Eileen Greene, Vice President and Partner, Hub International
Bernard McNulty, Head of Claims, Allianz Canada
Brenda Rose, Technology Champion, Insurance Brokers Association of Canada; Partner, FCA Insurance Brokers

We are seeing the beginning of an insurance distribution revolution. While most transactions are still being handled in the traditional manner, leading insurers, brokers, and non-insurance entities are planning changes to meet demands of a new generation of insurance clients. This panel, led by Eileen Greene, Vice President and Partner, Hub International, will provide insights on the demands, the alternatives, and the consequences of doing something, and doing nothing.

Eileen Greene joined Hub International in 2007 in an executive sales position and in 2010 was appointed Vice President and Partner. (More)

Bernard McNulty joined Allianz Canada as Head of Claims in June 2015. In this role, Bernard is responsible for claims across all lines of business in Canada including Aviation, Marine, Engineered Risk, Casualty and Professional Liability. (More)

Brenda Rose is a partner at FCA Insurance Brokers, a privately-held commercial brokerage based in Toronto. Her roles at FCA currently include a specialization in cross-border placements and overall operations management. (More)

Patrick Vice is a founding partner of Insurance-Canada.ca, currently serves as Director of Products and Services, and sits on the company’s Advisory Board. He has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. (More)

“The Looming Componentization of Insurance – Debate!”

Scott Bielby

Scott Bielby, Digital and Mobile Strategist, CGI
Jamie McDougall, Vice President – Business Intelligence & Analytics, Gore Mutual
Mike Fitzgerald, Senior Analyst – Insurance, Celent

From big data and predictive analytics to drones and robo-advisors, from self-driving cars and decentralized ledgers to IoT and digital platforms, exponential growth in technology capability is disrupting virtually every aspect of every industry. To believe that insurance is immune would be unwise.

One characteristic of the world into which we are heading is a dramatic increase in an organization’s electronic connections with those outside its walls, creating an ever-expanding and evolving ecosystem of customers, partners and suppliers where digital products and services are being exchanged. The silos that were the organizations of yesterday are being disassembled and reorganized as a result, seeing business components that were previously core to the operation being sent off to others to perform, while being replaced by new components demanded by the digital world.

Join us for a discussion on the componentizing impact of digital that has the potential to fundamentally change insurance product design, contracting, payment, distribution and a host of other aspects of how insurers will ply their trade in the future.

Scott W. Bielby has more than 15 years of experience in the areas of consumer web strategy, software development, mobile, cross-functional teams and product management. (More)

Jamie McDougall is accountable for Gore Mutual’s actuarial and business analytics resources and for keeping the organization at the forefront of developments in this dynamic area of the industry. (More)

Mike Fitzgerald is a senior analyst with Celent’s Insurance practice and is based in Cary, North Carolina. He has specific expertise in property/casualty automation, operations management and insurance product development. (More)

Faculty

Scott Bielby

Scott Bielby, Digital and Mobile Strategist, CGI

Scott W. Bielby has more than 15 years of experience in the areas of consumer web strategy, software development, networks, mobile, cross-functional teams, product management and business process optimization with considerable expertise in the fields of insurance, banking, retail and iGaming.

He recently joined CGI's Insurance Information Services team where he is responsible for delivering mobile product solutions. Prior to that, Scott was the lead strategist with CGI's Customer Experience Practice and was responsible for delivering user-centric digital strategies and product roadmaps for many of Canada's industry leaders. He has worked with notable clients such as: The Brick, Manulife Financial, TD Canada Trust, RSA Insurance, Atlantic Lottery, Black's Photography, Bank of Montreal and PC Financial.

Scott's in-depth knowledge of both technology and business, combined with his user experience design approach, have helped him to become known for delivering solutions that are innovative, effective and engaging.


Andrew Bourne

Andrew C.M. Bourne, CPA, CMA, DIFA, CFF; Partner, BDO Canada

Andrew has exclusively practiced in the field of forensic and investigative accounting for over ten years. During this time, he has performed damage quantification arising from numerous commercial litigation disputes, commercial insurance claims, and fraud investigations. Andrew has assisted multinational corporations with large complex insurance claim preparation and has participated in investigations of fraud losses involving millions of dollars in misappropriation of funds.

Andrew heads up BDO Canada's Investigative Due Diligence Practice. He has prepared and delivered seminars to numerous insurance brokerages and industry groups.


Bob Burrows

Bob Burrows, CEO G4 Apps Inc.; Executive Committee Member, APMA Connected Vehicle Working Group

With experience and insight from his roles managing global businesses at Motorola and Magna International as well as senior executive roles in technology and sales at national telecommunications providers Bob focuses on bringing new technologies and services to improving vehicle safety, mobility and sustainability. The founding CEO of G4 Apps, a company dedicated to using technology to reduce fuel use and emissions while improving safety, Bob is an executive of Canada's Automotive Parts Manufacturers Association's Connected Vehicle Working Group. He persistently champions the benefits of connected and autonomous vehicles to the Canadian economy and Canadian technology companies, and advocates to all stakeholders in the Canadian vehicle eco-system in moving forward at a world leading pace.


Drew Collins

Drew Collins, Vice-President - Casualty, Totten Insurance Group

Drew Collins joined the Totten Group in January 2013 and currently serves as Vice President, Casualty. In this role, Drew is responsible for leading the Ontario Commercial Casualty Unit, as well as acting as a national resource supporting and developing Totten's industry leading suite of Casualty offerings.

Prior to joining Totten, Drew held progressively advancing roles within the Casualty operation of the JEVCO Insurance Company, including oversight of growth and development of selected niche product offerings in both the Commercial & Personal insurance arenas.

A graduate of Queen's University, Drew is committed to lifelong learning and has earned both the CIP and CRM designations. He is also very active within the industry, serving as an Ambassador within the Insurance Institute's Career Connections Program, as Immediate Past President of The Speaker's Club of the IIO, and regularly contributing to seminars and publications, with a particular focus on advancing mentorship opportunities within the insurance industry. For his dedication to service of the industry, Drew was honoured by the IIC as a National Emerging Leader Award recipient in 2012.


David A. Crozier

David A. Crozier, President & CEO, Everest Insurance Company of Canada

David A. Crozier is president and chief executive officer as well as chair of the Investment Committee of the Board of Directors for Everest Canada, one of Canada's fastest-growing specialty property and casualty companies, which recently added a Specialty Commercial division. Since joining Everest Canada in January 2013, Dave and his team have been responsible for all primary insurance underwriting, claim, marketing and administrative operations of Everest Re Group in Canada.

Dave was previously senior vice president, operations, at Economical Insurance responsible for all field underwriting operations, specialty divisions, subsidiaries, claims, and sales & marketing. He was president, Economical Financial, chairman of Family Insurance Solutions of Vancouver, and vice chairman of Mattei Insurance Services of Seattle.

He joined Economical in 2006 from Chubb Insurance Company of Canada, where he was most recently vice president, prairies. Through his career at Chubb he held positions of increasing responsibility that include manager of an energy, property & marine department in Vancouver, regional marketing & sales manager for western Canada and vice president of personal insurance in Ontario. He began his career with Continental Canada (now Northbridge Insurance) in 1992 as a commercial underwriter in the Toronto and Vancouver offices.

Dave was co-founder and a member of the board of directors of Slingshot Communications Inc., a marketing and communications company. He currently sits on the Governing Committee of the Nuclear Insurance Association of Canada.


Mike Fitzgerald

Mike Fitzgerald, Senior Analyst - Insurance, Celent

Mike Fitzgerald is a senior analyst with Celent's Insurance practice and is based in Cary, North Carolina. He has specific expertise in property/casualty automation, operations management and insurance product development. Mike's research focuses on billing, business process and operations, social media use in insurance, and distribution management.

Mike brings extensive industry experience to the analyst role. Prior to joining Celent, he was vice president of enterprise underwriting solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. His technology implementation experience includes the installation and maintenance of billing, automobile policy administration, and workers compensation automation. In the 1990s, Mike led an initiative which delivered one of the first global online technical underwriting and claims learning platforms in the industry.

Mr. Fitzgerald has a Bachelor of Arts in economics from Davidson College and an MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).


Eileen Greene

Eileen Greene, Vice President & Partner, Hub International

Eileen joined Hub International in 2007 in an executive sales position and in 2010 was appointed Vice President and Partner.

With over 20 years of insurance industry experience, Eileen works to provide clients with strategic advice, expertise and exceptional service. Eileen advocates and manages existing clients' expectations as well as anticipating and preparing for change and growth. Using “outside the box” thinking, Eileen ensures that her prospects and clients are met with a very high level of knowledge, coverage and confidence.

Aside from Eileen's obvious impact through the volume of new business that she develops, her impact is also felt by colleagues at all levels. Whether mentoring young producers, collaborating with veteran producers or using her extensive network to source sponsors, participants or performers for numerous charity events, Eileen consistently inspires others to succeed.

A true master in her line of work, Eileen exemplifies the importance of hard work, dedication and perseverance. With her vision, intelligence and presence, Eileen is a true leader and inspiration to the insurance industry as well as within her community. Her unwavering commitment to her clients, colleagues, community and family is a true reflection of her core values.

Eileen serves is a board member for Prostate Cancer Canada and is a Strategic Advisor to the Woman's Brain Initiative and Greenstone Clinic which is dedicated to the treatment and recovery of those with substance abuse issues. Eileen is a past board member for Bridgepoint Health, The Argos Foundation and the Ontario Chamber of Commerce. She is an avid skier, golfer, runner, mother and wife.

Eileen was honoured in 2013 with the HUB Legend award, which recognizes those who have consistently achieved new business production at the highest levels for five consecutive years and also named the Insurance Sales Award winner at the prestigious Women in Sales Awards honouring top women in sales internationally.


Anwar Haneef

Anwar Haneef, Financial Services Partner, IBM Watson

Anwar Haneef is a lead Partner in Watson's Financial Services practice. Based out of San Francisco, Anwar has 15 years of experience advising senior business and technology leaders in the Financial Services (Insurance/Retail Banking), Healthcare (Payer/Provider) and High-Tech industries.

Anwar works with leading Financial Services organizations around the globe to help them create a competitive advantage through Cognitive Computing. Prior to IBM, Anwar held leadership positions in the Customer Experience and Analytics practices at PwC and Diamond Management & Technology Consultants. Anwar was also the co-founder of enterprise startup, Red Rabbit Software, and prior to that, a senior researcher at Motorola Labs. Anwar has an MBA from the Univ. of Chicago Booth School of Business, MS from Univ. of Massachusetts Amherst and BTech from IIT Kharagpur.


Catherine Kargas

Catherine Kargas, Vice President, MARCON

Catherine Kargas, MBA, is a business strategist with over 25 years of experience providing consulting advice to executives in the insurance, transportation (with an emphasis on alternative propulsion technologies) and energy sectors. She is the Vice President of the management consulting firm, MARCON, and the Chair of Electric Mobility Canada. She is a founding member of the Transportation Evolution Institute, an organization whose goal it is to anticipate changes related to the evolution of mobility, to develop optimal strategies of our collective benefit and to act as an instrument for their implementation.

Catherine has worked with numerous players in the P&C space, including insurance carriers and brokers. She is a member of the Insurance 2023 group and an Insurance-Canada.ca collaborator.


Sharon Ludlow

Sharon Ludlow, President, Aviva Insurance Company of Canada

Sharon Ludlow is President of Aviva Insurance Company of Canada. Based in Toronto, she is responsible for the company's strategic direction and business operations in Canada. Previously, Sharon served as President & CEO of Swiss Re Canada. Her previous experience also includes senior executive finance positions in a commercial property & casualty insurance company and a life insurance company. She played a key role in the demutualization and IPO of Canada Life Financial and launched Kanetix – a consumers' online insurance quotation service company.

Sharon holds a Bachelor of Commerce degree from the University of Toronto and earned her CA designation in 1992. She also holds an FLMI designation.

Sharon serves as Director of the Institute for Catastrophic Loss Reduction and The Insurance Bureau of Canada (IBC) and previously for The Canadian Life & Health Insurance Association. She is a member of the Natural Catastrophe CEO Advisory Group of the IBC. She also serves as Chair, Solvency & Capital Committee and previously as a member of the Adaptation to Severe Weather Strategic Committee and the Earthquake Oversight Committee of the IBC. She served as a member of the Reinsurance Committee of the Canadian Life & Health Insurance Association; and as Chair and past-President of the Reinsurance Research Council.

Sharon was named by WXN one of Canada's Top 100 Most Powerful Women in 2013; and one of the Top 50 Women in the insurance industry by Reactions magazine.

Sharon has actively volunteered for Junior Achievement of Canada and has held Treasurer and President and Chair of the Board positions for various non-profit organizations.


Jessica Mahon

Jessica Mahon, Team Leader, Special Projects, Ontario Ministry of Transportation

Jessica is currently a Team Leader, Special Projects with MTO's Road Safety Policy Office where she is the lead advisor on the Impaired Driving, Distracted Driving, Autonomous Vehicles, and the Collection of Defaulted Provincial Offences Act Fines files.

Jessica is also involved in the high-profile road safety initiative, the Transportation Statute Law Amendment Act (Making Ontario's Roads Safer), 2015. This Act is the key piece of a broader package of legislative and subsequent supporting regulatory amendments to the Highway Traffic Act, Provincial Offences Act and Highway 407 East Act designed to achieve the government's policy objectives in improving road safety.

Prior to her role in the Road Safety Policy Office, Jessica also held the position of Case Management Coordinator/Hearing Officer. In this role, she represented the Registrar of Motor Vehicles before the Licence Appeal Tribunal in medical related appeals and appeals related to vehicle impoundments.


Cindy Maike

Cindy Maike, GM - Insurance, Hortonworks

Cindy Maike is GM of Insurance at Hortonworks, and is responsible for the center of excellence for insurance and the go-to-market strategy for the industry.

Cindy has more than 25 years of finance, consulting and advisory services experience in the insurance industry, assisting clients globally with their business and IT strategy, with a specific focus on the business strategy and the usage of analytics to drive results.


Jamie McDougall

Jamie McDougall, Vice President - Business Intelligence & Analytics, Gore Mutual Insurance

Jamie McDougall is Vice President, Business Intelligence & Analytics at Gore Mutual Insurance Company. Established in 1839, Gore Mutual is Canada's oldest Property & Casualty insurance company.

Jamie began his work with Gore Mutual in 2000 and has held various positions including: Vice President, Claims; Vice President, Underwriting Solutions; and recently Vice President, Personal Insurance Solutions. As the Vice President, Business Intelligence & Analytics, Jamie is accountable for all actuarial and business analytics resources and keeping Gore Mutual at the forefront of developments in this dynamic area of the industry.

Jamie holds his MBA degree from the Haskayne School of Business at the University of Calgary. His prior work experience includes coaching executives across multiple industries, as a Management Consultant in process improvement, performance management and strategy. Outside of the office, one will often find Jamie, a certified SCUBA instructor, underwater enjoying a dive or helping others discover this fascinating hobby.


Bernard McNulty

Bernard McNulty, Head of Canada Claims, Allianz Global Corporate & Specialty Americas

Bernard joined Allianz Canada as Head of Claims in June 2015. In this role, Bernard is responsible for claims across all lines of business in Canada including Aviation, Marine, Engineered Risk, Casualty and Professional Liability. Bernard is also working to grow the Canadian claims team as AGCS significantly expands its suite of products in the wake of the Fireman's Fund integration.

Prior to his current role, Bernard was the Vice-President, Strategic Broker & Customer Development at RSA Canada. Bernard had senior responsibility for RSA's commercial business relationships with national brokers. He created and delivered specific growth, retention and profitability strategies, and managed remuneration budgets and structures for brokers. Prior to that, Bernard was responsible for Risk-Managed & Specialty Insurance at RSA. He was responsible for a $380m+ portfolio across various commercial lines including National Programs, Specialty Property, Specialty Casualty, E&O, D&O, Fidelity, Surety, Equipment Breakdown Insurance, Project Construction, Renewable Energy, Oil & Gas, Mining and Chemical Risks.

Prior to joining RSA, Bernard was the Sr. V.P. of Claims at GCAN Insurance. He also held progressive claims positions at ACE-INA Insurance, CGU Insurance and Lombard Canada over 18 years.

Bernard has a B.A. from The University of Toronto and holds an FIIC designation.


Sean Murphy

Sean Murphy, President, Lloyd's Canada

As President and Attorney in Fact for Lloyd's Underwriters, Sean acts as Lloyd's Underwriters' representative in Canada.

His responsibilities include regulatory and compliance activities in Canada, oversight of Canadian coverholders and open market correspondent brokers and market development promoting the Lloyd's brand in Canada. Sean also oversees the operations of Lloyd's offices in Toronto and Montreal.

Prior to joining Lloyd's in late 2005, Sean was the Chief Agent responsible for the Canadian operations of a major American domiciled property and casualty insurance company. He has held progressive positions in underwriting, marketing and operations with several property and casualty insurance companies over the last 20 years.


Greg Purdy, Managing Partner, Pathway Partners, Ltd.; getClarity, Inc.

With more than 25 years of experience in the insurance technology marketplace, Greg brings a unique perspective on how to build a successful company. In 17 years as C.E.O. of Applied Systems Canada Greg oversaw the growth in the Canadian marketplace from 200 brokers to over 1200. In 1992 Greg added the responsibility for international development and successfully established the UK operations with The Agency Manager UK.

In 2008, Greg formed Pathway Partners Ltd. with Michelle Cole-Kennedy to advise brokers on a wide range of operational and strategic topics with an emphasis on mergers and acquisitions.

In 2011 Greg played a key role in the launch of getClarity Inc, a business intelligence company that focuses on bringing sophisticated demographic and statistical analysis to businesses of all sizes. With over 1.7 million records of new data on a monthly basis getClarity identifies timely market opportunities and as a result maximizes the return on investment.

Greg is the founder of the Canadian Insurance Strategy Group, which can be found on LinkedIn.


Brenda Rose

Brenda Rose, Technology Champion, Insurance Brokers Association of Canada; Partner, FCA Insurance Brokers

Brenda Rose is a partner at FCA Insurance Brokers, a privately-held commercial brokerage based in Toronto. Since 1985, she has spent virtually her entire insurance career at FCA in a variety of roles, which currently include a specialization in cross-border placements and overall operations management. She holds a CIP designation as well as an honours BA from Trinity College at the University Toronto.

Brenda is an active volunteer and advocate for brokers with the Insurance Brokers Association of Canada, including responsibilities as a national Technology Champion. She is a past director of IBAC and past president of the Toronto Insurance Conference, where she continues to chair the Excise Tax committee. She also participates in several committees at the Council of Insurance Agents and Brokers in the US.


Kareem Sandid

Kareem Sandid, Chief Actuarial Officer, Totten Insurance Group

Kareem Sandid joined Totten Insurance Group (Totten) in April 2014 as the Chief Actuarial Officer and is a key differentiator for Totten in the Canadian MGA space. Charged with managing and harnessing Totten's data flows, Kareem drives operational/risk grading efficiencies and supports the business to maximize profitability for insurer-partners.

Bringing with him a wealth of industry experience at leading domestic carriers, Kareem's unique talents and data-driven insights are heavily leveraged in support of Totten's key niche specialties. Prior to joining Totten, Kareem worked for two of Canada's leading insurers and started his career in a corporate actuarial department. Later, he relocated to pricing where he was responsible for the actuarial function for large accounts and Canada's largest programs department.

Kareem holds an Honours Bachelor of Science in Actuarial Sciences from the University of Western Ontario, where he graduated on the Dean's list. He continues to excel in working with insurers to ensure products and pricing reflect the clients experience and risk management initiatives.


Maureen Tomlinson

Maureen Tomlinson, MBA, CPA, CMA, FCIP, CRM; VP - Products & Solutions, SCM

Maureen is currently responsible for the day-to-day operations and running of SCM data and analytical products and solutions for the P&C industry, improving and growing SCM's data, managing relationships and overseeing research and development projects to capitalize and exploit SCM's vast data assets.

Maureen has been part of the insurance industry for 17 years and has been with SCM for the past two years. She has worked in and across the Property and Casualty industry in a variety of roles, from distribution to underwriting to automation, creating a wide breadth of experience and knowledge to draw from in order to solve problems and create business value. Maureen is an execution oriented expert at translating strategy into action – and is talented at exploring and exposing new opportunities for her clients.

Maureen has a Master's of Business Administration, with an undergraduate in Economics and Psychology, is a Chartered Professional Accountant in Management Accounting, is a Fellow Chartered Insurance Professional and Certified Risk Manager.


Matthew Turack

Matthew Turack, BBM, CIOP, RT; President, CAA Insurance & Orion Travel Insurance

Matthew is a dynamic, team-oriented, and innovative President who possesses excellent interpersonal, analytic, and project management skills. Over Matthew's 16 years of insurance experience he has successfully led teams of underwriters, actuaries, claims and sales/service professionals in product design, rate making and the development of risk models. Matthew has been honoured to speak at several insurance industry events about his success and experiences in implementing industry leading technologies.

Matthew holds a Bachelor in Business Management degree; completed the Business Design Program at the Rotman School of Business, and is a Chartered Insurance Operations Professional. He is also currently completing his Certified General Accountant designation.

Matthew is a devoted husband and father of two girls, and an avid golfer.


Hosts

Doug Grant

Doug Grant, Partner, Insurance-Canada.ca

Doug Grant has been helping the insurance industry in Canada make effective use of technology for many years. From a business-impact and application perspective, he has helped individual companies and cross-industry groups in both Property & Casualty and Life insurance.

The progress of technology from the the basement computer room to the desk-top terminal and PC, to portable laptops to smartphones and tablets and now BYOD has been a fascinating journey. Processes extended to business partners through connected systems has continued to improve efficiency and timeliness.

The web brought the customer directly into the equation. Social functions have enabled new levels of connectedness, triggering the current focus on customer experience and engagement, which can paradoxically both enhance loyalty and increase freedom of choice.

Doug is a founding partner in Insurance-Canada.ca, a leading Canadian Insurance resource centre for consumer and insurance professional alike. He organizes and hosts regularly scheduled Insurance-Canada.ca conferences and other events.

Married with two sons, Doug is a recent migrant from house to condo (too much stuff – not enough space), both in the heart of downtown Toronto.


Patrick Vice

Patrick Vice, Partner, Director - Products & Services, Insurance-Canada.ca

Patrick has more than 25 years of experience enabling technology and electronic commerce in the insurance and risk management communities. Patrick is a Founding Partner of Insurance-Canada.ca, Inc., the premier source for Canadian information on insurance & technology.

Patrick currently serves as Insurance-Canada.ca's Director of Products and Services, and sits on the company's Advisory Board. He edits the Intersection, Insurance-Canada.ca's blog, produces and hosts on-line and in-person events, and develops bespoke offerings for Insurance-Canada.ca's clients.

Throughout his career, Patrick has held senior management positions with insurance companies, distributors, consulting firms, and technology solution providers. He serves on boards and committees of various industry associations.

Patrick authors articles for leading trade publications and has spoken at insurance and technology conferences in Canada, the US, UK, Europe, and Bermuda.

Bobbi and Patrick Vice enjoy living and working in the heart of downtown Toronto, Canada.


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