2016 Executive Forum: Overview

ICEF2016: “Turning Insurance Outside-In”

Held August 30, 2016, at the Sheraton Centre Toronto Hotel

Why Do We Need To Turn Insurance Outside-In?

Leading analysts and practitioners agree: to meet customer expectations over the next decade, we need to turn insurance “outside-in.”

Customers are comparing insurance products and services against a wide range of offerings and suppliers, not just competing insurance companies. Opportunistic organizations are targeting the insurance industry for disruption, using customer experience analytics as a wedge.

The key to success is to meet – and exceed – customer expectations through continuous improvements in the total customer experience. The outside-in approach includes sophisticated digital and analytics methodologies governed by senior executive strategic oversight.

The 2016 Insurance-Canada.ca Executive Forum will bring together a faculty that understands – and lives – the broader customer experience from a variety of perspectives. We are including executives and analytics experts from outside the P&C community to share their successes and challenges.

RIBO Credit

Brokers: RIBO has accredited the 2016 Executive Forum for 6.5 hours of continuing education (CE) credit in the Management category.

Certificates of attendance have been dispatched to those who requested them via the evaluation survey.

Feedback Draw

The prizewinner, drawn randomly from those who completed the evaluation survey by September 12, was Marc Philips, TD Insurance.

Explore the Insurance Landscape

Financial services are undergoing a transformation, and innovation is the mandate. Whether it is achieved incrementally or via wholesale disruption, everyone is pursuing improvement in product, process, service, and distribution. With a three- to five-year horizon, our expert speakers will provide actionable information addressing topics including:

Who Should Attend

  • CEOs and COOs, to understand business model implications of new technologies;
  • CIOs, CFOs, CROs, for planning, prioritization, and risk managment;
  • Underwriting, claims, and actuarial officers, for quantification of technology impacts;
  • Marketing officers, for planning segmentation, targeting and engagement strategies;
  • Broker principals and partners, for strategic and operational planning.

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