Insurance-Canada.ca - Where Insurance & Technology Meet

Thanks for the Giving, Eh?

Insurance-Canada is a small but vibrant media company.  We rely on a lot of people outside our company to help us with our mission: to report on activities at the intersection of insurance and technology in Canada. As it is Canadian Thanksgiving, I would like to say thanks to our industry generally and to some… Read more »

Is Distribution a Second Thought In Insurance Innovation?

With all the high pitched noise about digital innovation and resulting disruption, the distribution side of insurance has had less attention in North America, other than to assume that agents and brokers could be left on the side of the road.  There are exceptions, however, and I’d like your thoughts. Digital is capturing people’s attention… Read more »

Selective Innovation: Reason for Celebration or Contradiction in Terms?

Criticizing insurers for their lack of innovation and technical progress has been a sport for at least 3 decades.  The most recent focuses on ‘digital transformation’.  The reality is that many insurers are very innovative, but not always focused on organizational transformation.  As an industry, are we missing the boat, or floating as best we… Read more »

Telematics, Customer Engagement, and UBI: Two out of Three Ain’t Bad

We’ve been getting the sense that UBI (Usage Based Insurance) is not getting the traction that many of us felt it would when it was re-introduced to the Canadian market a few years back.  However, the investment in Telematics might be a key to customer engagement, even without reliance on premium discounts, or insurance at… Read more »

Innovation in Analytics and Customer Service are the Hallmarks of the 2015 ICTAs

This year, Insurance-Canada.ca received direction for our annual technology awards from two sources: from the jury and from you, the people. One thing is clear from both sources:  customer-focused innovation and effective technology implementation is alive and well in Canada. The Nominees had some commonalities …. We had a record twenty-seven nominations for the awards… Read more »

Power to the People: Technology Awards are Yours to Give

Since 2010, Insurance-Canada.ca has presented awards for the innovative use of technology in the Canadian P&C industry. We’ve made some adjustments over the years. This year we’ve taken the next step and put one of the awards in your — the people’s — hands. It will be interesting to see the results. What’s the purpose… Read more »

How to Improve Success in Business Transformation

With all of the disruptive factors at play, ‘business transformation’ has become a strategically significant topic. This is healthy, demonstrating that senior leaders are aware of existential challenges. Commentators suggest that while there is a general understanding of the requirements and processes involved in business transformation, several factors are causing a relatively low rate of success, including: underestimating the… Read more »

Have Pity on the ICTA Jury; It’s Your Fault, After All

The Insurance-Canada.ca Technology Awards (ICTA) jurists are good, honest, hard-working people. So why do we treat them so badly? There is really only one reason:  You made us do it. The least we all can do is take some pity on them and be very kind to them when you seen them in March. About… Read more »

ICTA2014: And the Winners Are … Portals? (Not)

When the votes were all cast, the winners of this year’s Insurance-Canada.ca Technology Awards (ICTAs) have one factor in common:  All of the winners implemented portals.  Does that make this the Year of the Portal?  Not in our mind.  We’d like your thoughts. First, who are the Winners, and what about portals… At a ceremony… Read more »

#ICTA2014 – Celebrating Integrated & Customer-Focused Solutions

The 2014 Insurance-Canada.ca Technology Awards (#ICTA2014) will be presented on March 17, 2014.  Green will be the theme, not only in honour of St. Patrick’s day; all of the finalists are leaders in greenfield territory, implementing innovative solutions in support of insurance excellence. As we noted in this space in January, most of the nominations… Read more »