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On Robotics and Muddling Through
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Operationalized Customer Experience: On the Horizon?
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Is CRM Realizing its Potential After 3 Decades?
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360° Customer View: You Can Look, but Can You Touch?
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Can we Crack the Insurance Shopper’s Genome With Half the DNA Sequence?
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ORBiT 2015: Digital Lively, but CRM May Still Be Dead
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Data Governance: Under New Management?
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The Digital Insurance Organization: If or When?
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Does the Big Data Future Start with One Step Back?
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Personalized Marketing: What Do We Know and When Do We Know It?
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Can Brokers Manage the Next Wave of IT?
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Is Insurance CRM Dead, or Does It Just Smell Funny?
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CRM 2.0: Back to the Future ‘Market of One’
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2014 in the Headlights
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SalesForce.com and Insurance: Putting a Many-Headed Hydra into the Game
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Would Getting Agile with Data Help Move Us Forward Faster and Better?
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Was Customer Relationship Management Killed, or Did It Just Change Its Name?
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2013: Analytics, Engagement, Telematics, Disruption
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Keys to Competitiveness: Innovation and Data Anytime, Anywhere
