Insurance-Canada.ca - Where Insurance & Technology Meet

Digital and Analogue: Tails and Heads on a Single Coin

Back in the dying days of 2015, I posted on insurance organizations that were in the process of disrupting themselves.  So where did we end up?  Let’s take a look at the journey and see where we stand and where we are going. Are we behind the times? Insurance organizations have been tagged as laggards… Read more »

Who Wins the Risk Game: Humans or Machines?

Digital insurance and InsurTechs are keys to the ‘new’ approaches, which will support customer centricity and improve the insurance product and its distribution. But is this a revolutionary shift, driven by technology, or the next generation of insurance professionals driving improved processes and products? I’d like your thoughts. What’s new? For the last 30 months… Read more »

Using AI-Driven Voice Technology to Power up the Insurance Industry

Technology and insurance are increasingly inseparable, especially now with new AI-driven voice technology that enables the Canadian insurance industry to engage with consumers in new and creative ways. The advent of artificial intelligence (AI)-enabled voice technology is the beginning of a new era, with the introduction of voice assistants taking the market by storm. This… Read more »

Big Data, Big Intelligence, Artificial Intelligence, Cognitive Computing, Connected World…..Hadoop at the core!

Few would disagree that big data is maturing. Looking back over the past 11 years of Hadoop, we’ve seen many participants in the ecosystem – those with proprietary, others with ‘mostly’ open-source and, of course, 100% open-source distributions. In 2015, the Open Data Platform Initiative (ODPi) was created by a group industry leaders working collaboratively… Read more »

Claims 2017 – Distinctly Driving Digital

In the May 28 blog post, I suggested that claims and risk management are taking a prominent place in digital transformations. Today, I will review recent articles that describe potential impacts and possible time frames. I will also note sessions at our 2017 Insurance-Canada Executive Forum, which will provide unique claims thought leadership. Telematics is not… Read more »

Canadian Disruptions, Eh?

The theme for the 2017 Insurance-Canada Technology Conference on Feb.28 was “Disruption ⇒ New Realities, New Opportunities.”  I had the privilege of moderating two sessions, which demonstrated that Canadian insurance organizations are embracing the realities and creating opportunities. If you missed it in person, or want to visit it again, you will have the opportunity… Read more »

Data & Analytics: Going to the Core of InsurTech

In less than 2 years, ‘InsurTech’ has become a topic du jour for insurance and technology professionals. But much of the discussion focuses on ease of use and engagement; it misses some critical fundamentals. Fortunately, there is an opportunity to find the mix of externals and internals creating the magic. Ease of use is getting… Read more »

InsurTech, AI, and the Future of Work: On Offer in 2017

The beginning of a new year is fertile ground for making projections. However, having been hoisted by this particular petard previously, I am retreating to safer ground, and simply noting two trends. I won’t predict where these will take us, but leave it to discuss as the year reveals its true colours. Chaos takes form… Read more »

2016 – Digital Directions and Distractions

In the late days of 2015, we projected that 2016 would have one overarching driver for insurers and brokers: digital transformation. All things being equal, I think we hit a chord that resonated. However, there was a parallel trend that made the acoustics a little strange. Digital First In 2015, there were early indications of… Read more »

Fort McMurray, Insurance and Data: Hi-Tech supports Hi-Touch

During the second week in May, I attended a conference focused on the use of data in insurance. What I didn’t realize was that, quite apart from the formal agenda, I was going to learn the value of integrated data and analytic tools in catastrophic situations. On the banks of the Athabasca Fort McMurray, a… Read more »