1 in 3 Insurers Planning to Expand Use of Blended IT Staffing

IT services providers fulfill demands for modernization, innovation, and rare skill sets: Novarica

Boston, MA (Jan. 24, 2019) – Insurance IT organizations and those who run them face numerous challenges, including the need for IT resource capacity and specialized skills. It’s no surprise that most insurer IT groups use a “blended staffing” model that combines internal staff with external resources.

According to research and advisory firm Novarica’s Insurer IT Budgets and Projects 2019 report, 30% of insurers are planning to increase their use of blended staffing in 2019.

The new Novarica Market Navigator report, IT Services Providers for Insurers, profiles 41 IT services providers in this space to help North American insurers understand and compare their options.

“The macro trends driving modernization, innovation, and change in the industry are also driving the need for insurance IT organizations to invest in skill sets that are often in short supply,” said Paul Vancheri, Vice President of Research and Consulting, and co-author of Novarica’s new report. “At best, this is a heavy tax on even the most well-run IT organizations. At worst, it’s a burden that many IT organizations are (and will continue) struggling with. One way to begin addressing some of these challenges is for IT organizations to enlist the help of a service partner; IT services partners can be useful-if not vital-in this effort.”

A preview of the brief is available online.


This report provides an overview of 41 major IT services providers for North American insurers, with a focus on their experience levels in key functional areas. The information in this report was collected directly from the providers using a proprietary Novarica RFI. The report contains a brief profile of each vendor, including a chart detailing the provider’s experience levels in specific, targeted functions.

Providers profiled include: Accenture, Ascend, Atos, Birlasoft, Capgemini, Centric, CGI, Cognizant, Deloitte, DXC, Ebix, Equisoft, EY, Genpact, HCL, Hexaware, HTC, IBM, Infosys, Jarus, Kumaran, LTI, Majesco, MFXchange, Mindtree, Mphasis, msg, NIIT, NTT Data, PwC, RCG, Silver Tree, Slalom, Synechron, TCS, Trianz, ValueMomentum, Virtusa, Wipro, Xceedance, and Zensar Technologies.

Click here for the table of contents or to access the report.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit www.novarica.com.

Source: Novarica

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