Robotic Process Automation in Life and Health Insurance: An Active View

Combining RPA with other technology to make a process more effective enables employees to think and act more strategically, according to new Aite Group Research

London, UK (Nov. 15, 2018) – Life and health insurance carriers around the world struggle to recognize RPA as an opportunity to be more operationally efficient and scalable, reduce operating costs, enhance skill sets, and grow the business without increasing headcount. Aite Group’s latest report, Robotic Process Automation in Life and Health Insurance: An Active View, examines the value added by combining RPA and human intelligence.

“RPA is about decision-making and how you combine it with other technology to make the process more effective, creating a better customer and employee experience, which every life and health insurance carrier is striving for,” states Samantha Chow, senior analyst at Aite Group.

This new Aite Group report evaluates RPA case studies in the life and health insurance industries, describing the objectives, challenges faced, integration experiences, and project outcomes. It is based on in-depth interviews that Aite Group conducted from June to October 2018 with 11 life insurance carriers and their vendor counterparts across the globe.

Click here for the online report summary or to download the table of contents.

This report evaluates RPA case studies in the life and health insurance industry, describing the objectives, challenges faced, integration experiences, and project outcomes. It is based on in-depth interviews that Aite Group conducted from June to October 2018 with 11 life insurance carriers and their vendor counterparts across the globe.

This 35-page Impact Note contains four figures and one table. Clients of Aite Group’s Life Insurance or Health Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Avaamo, Ernst & Young, EXL, HCL Technologies, Hexaware, Intellect SEEC, Kryon, and Tech Mahindra.

To to speak with Samantha Chow about this topic, please contact pr@aitegroup.com.

About Aite Group

Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us at www.aitegroup.com.

Source: Aite Group

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